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Wristband Resources

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Wristband Resources Reviews (1)

We ordered 2 sets of wristbands for a promotional giveaway we were running. Our first issue with this company was that they took much longer to finish our order than what was quoted us. A week after we approved the artwork and were charged we asked for the tracking number and were informed the order wasn't shipped yet (though we were told it would ship 3 days prior to our request). We were then told it takes 10-15 days to manufacture the product, and that our product would be shipping on the 15th day after we had approved and been charged for the order. Twenty two days later we received an email stating that the company failed to charge us for shipping and they wanted to run a second charge on our card. The quote, authorization form, and order form never showed a charge for shipping anywhere, however their site advertises free shipping on orders over $100 (ours was significantly higher than that). I questioned the representative and requested our tracking information, it had never been provided to us which was very odd, at which point the representative claims that we discussed that there was no free shipping (this discussion never happened). She also provided me a tracking number, and to my surprise (but not) the order had been shipped 3 days after our promised date (the second promised date)! We eventually got our products, though it was several days after it should have, and was told it would have arrived; The order was wrong. I verified with the product and pick sheet provided that the product they sent me was wrong, only to have the representative tell me I was the one who was wrong!? How rude and unprofessional. We ordered glow in the dark bands, the ones we received were not glow in the dark, yet the representative insisted they were, telling me I had to charge them in the sun before they would work, even though I had told her already that they failed to glow (obviously I had checked). Did the representative really think I didn't know how a glow in the dark item worked? I'm fairly certain the vast majority of people (including children) know how glow in the dark items work, yet the representative decided to question my common sense, adding insult to injury. The representative ended up admitting there was an issue with their Chinese manufacturer and we requested a refund on the undelivered items. We will NEVER use or recommend this company to anyone.

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Description: Retail Stores, Internet Shopping

Address: 16000 W Rogers Dr Ste 100, New Berlin, Wisconsin, United States, 53151-2257

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