Wrought Iron Solutions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI do not even know where to begin the misinformation in the so-called responseUpon receiving the wrong shovel, Ms [redacted] asked if I had a smaller boxI said I did not have anything large enough to hold the shovelI told her at the time that there was no easy way to cut the box down as they had completely wrapped the box in packing tape and that cutting it down was not going to workAs far as ridiculous shipping costs (her words) I too have the receipt from FedEx ground and this was the lowest price option comparing UPS, US Postal Service and Fed Ex I am certainly not confused though Ms [redacted] apparently is confused about what constitutes customer serviceso what if she has an invoice for $I have one too for $Holy moly! No one here was bamboozled here except me, the customer Wrought Iron Solutions is not worthy os having a Revdex.com endorsement [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Mr*** is correct in that I told him to ship back the incorrectly sent shovel and since our fireplace tools and tool sets are hand fabricated one at a time, I let him know that it would take a bit of time to make the new one I apologized for the mix-up, of course
He is also correct that I agreed to pay for the return shipping as well as pay for the shipping for the new shovel to be delivered to him He did not mention however that I asked him to put the shovel into a smaller box to keep the shipping a low as possible (It was I, not he who initiated the conversation on how expensive shipping could be.) The original tool set, consisting of the floor stand, poker, shovel, broom, and fork weighed pounds (being fabricated from solid steel wrought iron and not hollow tubes) The set shipped in the standard size box that we use which has dimensions of 36" x 12" x 12" To reiterate, I asked him to ship in a smaller box and he said that he did not have one so I asked if he would cut the box down to keep the cost as low as possible On reflection, I am not sure that he verbalized any response to my request but I assumed he was going to do so, since it was a reasonable and common sense request It cost us $to ship the original set to Corvallis, Washington and he returned the shovel in the same box, using who knows what carrier and he told us that the shipping back to us was $ Forgive me if I find it ridiculous that a pound return shipment (even including the uncalled for huge box) would cost more that the original pound shipment I would never accuse Mr*** of padding the bill, but he may be confused At any rate, I refunded his credit card for the actual that UPS charged me to ship the new shovel to him - we sent the return shovel in the original huge box BUT cut down of course Mr*** accused me in an email of crediting him with "your nonsensical $14.99" but that was the actual cost charged to me by UPS Golly, sometimes charges do actually end in cents and in fact I've had UPS shipment charges that end in cents, such as $ So no, I did not pull some "nonsensical" number out of thin air And holy moly, I have my UPS invoice! Mr*** had actually NOT informed me ahead as to what the impending shipping charges were to be and once again, his recollection may be less than accurate So, I will not be sending Mr*** any more money and although I would not say that his claim is "absolutely unacceptable and nearly fraudulent", (as he accused me) I do adhere to an abstract principle dictating that I not allow myself to be bamboozled Just a general rule by which I function Trust everyone, but brand your cattle

Company advised that their response is "no"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not even know where to begin the misinformation in the so-called response. Upon receiving the wrong shovel, Ms. [redacted]asked if I had a smaller box. I said I did not have anything large enough to hold the shovel. I told her at the time that therewas no easy way to cut the box down as they had completely wrapped the box in packing tape and that cutting it down was not going to work.As far as ridiculous shipping costs (her words) I too have the receipt from FedEx ground and this was the lowest price option comparingUPS, US Postal Service and Fed Ex.  I am certainly not confused though Ms. [redacted] apparently is confused about what constitutes customer service.so what if she has an invoice for $14.99. I have one too for $561.58. Holy moly!  No one here was bamboozled here except me, the customer.  Wrought Iron Solutions is not worthy os having a Revdex.com endorsement
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not even know where to begin the misinformation in the so-called response. Upon receiving the wrong shovel, Ms. [redacted]
asked if I had a smaller box. I said I did not have anything large enough to hold the shovel. I told her at the time that there
was no easy way to cut the box down as they had completely wrapped the box in packing tape and that cutting it down was not going to work.
As far as ridiculous shipping costs (her words) I too have the receipt from FedEx ground and this was the lowest price option comparing
UPS, US Postal Service and Fed Ex.  I am certainly not confused though Ms. [redacted] apparently is confused about what constitutes customer service.
so what if she has an invoice for $14.99. I have one too for $561.58. Holy moly!  
No one here was bamboozled here except me, the customer.  Wrought Iron Solutions is not worthy os having a Revdex.com endorsement
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Review: I ordered a wrought iron fireplace tool set from this company on January 20, 2015. The order was delivered on February 26, 2015. Unfortunately, one of the tools (the shovel) was the "twist bar" design rather than the "square bar," which was the one that was ordered. I immediately contacted [redacted] at Wrought Iron Solutions, asking what she wanted me to do. She told me to ship back the incorrect shovel, and that they would make the correct one and ship it back. She obviously agreed to pay the shipping costs for the return and the replacement. I informed her that shipping back the wrong one would be expensive but she told me to go ahead. I used FedEx Ground which was the cheapest method and emailed her the receipt. After a month, I had heard nothing (and no refund of the $61.58 shipping charges. She told me by phone that they would refund the shipping cost when they shipped out the correct one. I contacted her again on April 14, again enclosing the shipping receipt. She said they were behind in orders and it would be coming "soon." I waited until June 2 and contacted her by phone again (and once more mailed the shipping receipt). She later admitted that the replacement had "slipped through the cracks" and confirmed that she would credit my Visa card for the shipping. She complained about the high shipping costs, but I said I had informed her of the costs and she said to go ahead. She confirmed again on June 4 and the shovel was shipped on June 8

(and will arrive today). She stated that the credit for shipping would be enclosed in the box. Today, Visa confirmed that I did receive a credit from Wrought Iron Solutions but only for $14.99. This is absolutely unacceptable and nearly fraudulent.Desired Settlement: I require a full replacement of the shipping charges ($61.58), not $14.99. I was not responsible for the shipping of the wrong item and I should not have to pay any of the shipping costs associated with its return

Business

Response:

Mr. [redacted] is correct in that I told him to ship back the incorrectly sent shovel and since our fireplace tools and tool sets are hand fabricated one at a time, I let him know that it would take a bit of time to make the new one. I apologized for the mix-up, of course. He is also correct that I agreed to pay for the return shipping as well as pay for the shipping for the new shovel to be delivered to him. He did not mention however that I asked him to put the shovel into a smaller box to keep the shipping a low as possible. (It was I, not he who initiated the conversation on how expensive shipping could be.) The original tool set, consisting of the floor stand, poker, shovel, broom, and fork weighed 19 pounds (being fabricated from solid steel wrought iron and not hollow tubes). The set shipped in the standard size box that we use which has dimensions of 36" x 12" x 12". To reiterate, I asked him to ship in a smaller box and he said that he did not have one so I asked if he would cut the box down to keep the cost as low as possible. On reflection, I am not sure that he verbalized any response to my request but I assumed he was going to do so, since it was a reasonable and common sense request. It cost us $50.88 to ship the original set to Corvallis, Washington and he returned the shovel in the same box, using who knows what carrier and he told us that the shipping back to us was $61.58. Forgive me if I find it ridiculous that a 5 pound return shipment (even including the uncalled for huge box) would cost more that the original 19 pound shipment. I would never accuse Mr. [redacted] of padding the bill, but he may be confused. At any rate, I refunded his credit card for the actual 14.99 that UPS charged me to ship the new shovel to him - we sent the return shovel in the original huge box BUT cut down of course. Mr. [redacted] accused me in an email of crediting him with "your nonsensical $14.99" but that was the actual cost charged to me by UPS. Golly, sometimes charges do actually end in 99 cents and in fact I've had UPS shipment charges that end in 0 cents, such as $16.00. So no, I did not pull some "nonsensical" number out of thin air. And holy moly, I have my UPS invoice! Mr. [redacted] had actually NOT informed me ahead as to what the impending shipping charges were to be and once again, his recollection may be less than accurate. So, I will not be sending Mr. [redacted] any more money and although I would not say that his claim is "absolutely unacceptable and nearly fraudulent", (as he accused me) I do adhere to an abstract principle dictating that I not allow myself to be bamboozled. Just a general rule by which I function. Trust everyone, but brand your cattle.

Consumer

Response: