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WSFS Bank Reviews (20)

Awful experience
I had a awful experience at WSFS bank in Wilmington Delaware , 1700 ROCKY RUN ,RKWY.
I have been banking at WSFS BANK for over 15 years and rarely had any bad experiences.
But today I went to have a letter notarized and I was treated awful by whom I assumed was or is the bank manager . His name was Kyle.
After waiting for someone to address my concerns and request for over 15 minutes of a empty bank, I was told I couldn’t have my letter notarized .
I was first told I needed to change the name of my company reflecting what is on my drivers licenses.
Then I was informed by the person my company name needed to be on my document and my license and that I needed to change that if I wanted my document notarized.
Only to return and bluntly state I’m not notarizing you’re letter.
He then stated he didn’t feel comfortable . This Kyle person had no intentions on ever signing my document. It was just a misguided attempt to brush me off as a insignificant distraction for him and his coworkers.
What was most disturbing was they, made no attempts to even pretend to be interested in servicing my request.
They watched me outside for over 25 minutes and never once gave any acknowledgement of me.
If you are a person of color don’t waist you time visiting that branch.
I’ve visited that branch a time or two before but never had to interact with this Kyle person. There are some kind people employed there but Kyle isn’t one of them.
That said they just lost a customer.
I’m now going to close all of our company and personal accounts there.
I have been in business for over 30 years and I have never experienced anything like this in the past .
But I guess it’s clear that as our nation is declining at a rapid rate as well people who support discriminatory racial practices or discrimination of any kind.
This is certainly not the time to tolerate behavior like this.

Lackadaisical loan department. Paid loan off months ago. Still waiting for them to release the lien on my property so I can make another loan with a different bank. Going to write a complaint to the Office of the State Banking Commissioner for the State of Delaware and see if they can light a fire under them. I don't recommend this banking institution.

I am a small business owner. I’ve been a loyal WSFS customer for over 30 years. Both my personal and business accounts are with you.

In May I went to the Pike Creek branch to dispute 4 charges (ach). I was told that the bank couldn’t tell me who/where the charges originated from but that we could dispute all 4 but only the charges within the last 60 days would probably be removed. The gentleman also said he would stop the recurring ($142.89) charges immediately. Received a letter saying the dispute was denied. I thought I’d let it go - Shame on me for not reconciling the account on a more consistent basis.

6 weeks later - the recurring charges are STILL posting (7/2 and 8/1). I go to a different branch (College Square). I am told the exact same thing - no problem -both charges are well within 60 days - we will follow the process and it will all be fixed. Additionally the young woman tell me that the first gentleman did NOT issue a stop payment and that is why the charges continue. I also gave her a new address and phone for my business. TODAY. Get a letter saying dispute denied - past the time limit. I call the 800 number on the letter. A very well informed young woman named Kristen tells me that ach charges must be disputed within 24 hours. She also tells me that College Square put a GENERIC stop on the checking account (just for description BANKCARD) and they should have specified the amount ($142.89). She also tells me that the address and phone do my business account was never changed. She put me on hold (to her credit for less then 3 minutes) and give me the name, phone number and company ID for the disputed transactions.

I have so many questions- how could 2 representatives of a bank that purports to LOVE SMALL BUSINESS be so poorly trained? I understand it’s my fault for the first 2 - but the last 4 transactions were well within the 60 day limit that WSFS told me I had. Additionally how can I be penalized for the last 2 as they were a DIRECT result of the Pikecreek Rep not doing what he said he would do.

I understand training challenges. But when 2 people (not tellers - they say at desks) give the exact same incorrect information I have to belong to be this is a systemic issue.

Your bank really sucks. I don’t care what your “policy” says I presented a valid business check that was issued due to a mistaken over draft on my personal bank 700 miles away. I have no way to deposit it. Once your bank confirmed my id and that the check was valid they tried to extort a 8 dollar service fee to cash the check. I refused and gone back to the business to request the add the service fee to the check. I’m pissed off your business account holder is pissed off and I’m spending the next several days letting the world know how bad you suck. In second thought I think I’ll open an account “get my free toaster” then withdraw my money and close the account!

+1

I would give wsfs 0 stars for customer service and research department! I put a faxed request in for copies of bank statements and checks 14 days ago. July 27th 2017! I made numerous phone calls and wa told monday they statements and checks would be copied by wed (yesterday) . They are not done and no one seems to know anything when I call. The manager colette booker is aware of the issue but seems to be doing nothing to resolve it! I need to have tax forms filled out and need the apaerwork I requested to fill out tax forms. I will write a letter to the president mark turner... It seems that no one cares about the customer's needs at wsfs bank! Very dissatisfied!

+1

You replyAlthough I requested copies of statements and checks 15 days ago (July 27) by FAX to Lora's Attention and followed upp with a phone call the same day and spoke to the manager and explained how important getting the copies in a timely fashion was...since I was filling out IRS papers for an Estate. I also called 6 times in the last 15 days to follow up as to why the copies were not yet made. It was not until I contacted the President of WSFS to complain,,,that my request from 15 days ago was sent to the RESEARCH DEPARTMENT at WSFS to be copied! I think the WSFS Manager of Customer Service deliberately refused to send my request in! I spoke to Management at WSFS Customer Service who told me that it was being taken care of! Melenda even called me on Monday and said the copies wopuld be done Wed 8/9 by 4PM! All the while the request was NEVER EVEN given to the research department! I had to cancel the accountant appointment today that I had made after speaking to Melinda and believing that the copies would be completed Wed. 8/9 as I was told by her! Yesterday I spoke to Nathan at Customer Service who told me that many of my phone calls and the FAX being received was not documented! We Stand For Service! This should be We Strive For Stupidity! The Management at Customer Service all need to take a course in Customer Relations and Documenting Phone Calls and Fax being received. It appears I was deliberately lied to by the Manager at WSFS repeatedly! WHY? Hmmmm...

+1

Review: I have been a member of wsfs bank since 2010. I feel that I was unfairly charged excessive overdraft fees by this bank due to an error on the part of the teller, unethical reordering, and misleading information provided by employees of the company. I opened two savings accounts with WSFS bank early this year. One account was linked to the checking account I opened in 2010 and the other was not. On 06/16/2015 I deposited a government issued tax return check into my checking account and I asked the teller at the drive through to cash the check and deposit it. I remember this day distinctly because the attendant at the window was not available when I pulled up and there was a guy in a black truck behind me rudely beeping his horn. I ended up having to use the deposit slips that came with my chek book because there was no one inside to request a deposit slip from. I told the teller verbally to cash and deposit the check. She said "ok" and completed the transaction. When I got the deposit slip from the teller it falsely stated that I had $178 in my account. There was no negative balance on the deposit slip. I made some purchases that day thinking there was money available in my account because the teller agreed to cash and deposit the check and at the time of deposit I had $240 in my savings account to back up the $190 check which I deposited that day. On the 18th I checked my account balance to find that I had been charged 4 overdraft fees. I called the customer assistance line to explain what had happened and they explained that they could not help me because they had refunded some overdraft fees a few months ago. Said overdraft fees were a result of their employee named [redacted] at the Dover branch not properly linking my account after I expressly explained to her that the new savings account was for the purpose of better money management and overdraft coverage. I spoke to a nice young man named [redacted] on 06/18/2015 who told me that I could not have my overdrafts refunded because of the previous charges that had been refunded as a result of the error of the employee. On another occasion just recently I was misinformed by an employee who told me that as long as I transfer money into my account before the transactions were fully processed I would not be charged an over draft fee but failed to mention that I could not transfer my money via mobile app or computer more than 6 times or I would be charged $10 per transaction. After speaking to the young man at the customer service center he suggested that I call the Dover branch who had made the error and address the matter with them. I called the bank and explained the issue to [redacted] who said she would advise the manager when she arrived and have her call back. I was confident that the problem would be resolved being as though it was an error on the tellers part and I had money in another account to cover the amount of the checks. I received a call back from a woman named [redacted] who said she was the branch manager and she stated that she would not be refunding my money. She proceeded to say that she had spoken to the teller who made the error and it wont happen again but because it was my word of mouth and I did not fill out the deposit slip properly she would not be refunding my money. I explained that I used a deposit slip with a different format because the teller was not available when I pulled up and when I asked the teller to cash then deposit the money she did not advise me that I needed to fill out another deposit slip or correct the one I gave her. The woman [redacted] proceeded to condescendingly explain to me how the deposit slip was supposed to be filled out, offered to link my other savings account to my checking and when I refused and explained that I wasn't carelessly spending so there was no need [redacted] again said it was my word of mouth with no proof and they would not be refunding my money. I asked [redacted] if there were anyone else I could speak to or if I could speak to her manager because she was calling me a liar, she stated she was the manager and I could call customer service again and speak to them. By this time I was in tears. I had explained that I had money in another account that I have with that bank which they could see, I'm a single mother trying to save up some extra money for a Disney trip that I am taking my three kids on in 18 days, that I was not properly informed and the teller agreed to my request and this woman [redacted] continued to insinuate that I was telling a lie. So I called back to the customer service line and spoke to [redacted] again as directed by [redacted] and I told him what she had said and done and he stated that he could not help but would transfer me to the manager. I told him that I had already spoken to the manager named [redacted] and that's when he told me that [redacted] was not the manager and he would send the manager an email to explain the issue and have her give me a call. The actual manager called me a short time later stating that she had heard [redacted]s side of the story and is going to back her up. Later on that day I checked my account again because I had transferred some money to cover the over draft fees and two transactions which were still pending that morning as soon as I recognized the problem. When I logged back in later I found that there were two new overdraft charges. I called the bank again explaining that I had just spent the entire morning (6 hours to be exact) going back and forth with the bank and those overdrafts were not mentioned to me, nor were they showing on my account just a few hours earlier. This new rep at the customer service center explained that even if I deposit the money when the transactions are still pending (which is something I have done in the past without incurring overdraft charges) I am still charged an overdraft fee. I explained that this is unacceptable and I want to speak to the manager, she stated she would leave a message to have the manager contact me when she is available. I checked my account today and my transactions have once again been reordered and they have charged 2 more overdraft fees. In total I have been charged 8 overdraft fees within the last 3 days totaling in $280 in overdraft fees. Money that I was saving to take my children on vacation. I feel that my account has been deliberately tampered with because I dared to argue with the bank reps. I also feel that this bank is using unfair and unethical tactics to charge me unnecessary overdraft fees similar to the tactic that caused the larger bank excessive overdraft lawsuits in 2010. If this issue is not resolved I will contact an attorney because I have been mistreated, taken advantage of, mislead by employees and advertising, and robbed of my hard earned money.Desired Settlement: I would like the bank to do the right thing and reverse the overdraft fees that were unfairly assessed to my account.

Business

Response:

Please see the attached response.[redacted]

+2

Review: My mailing address changed in 2009. The post office has been instructing all financial institutions about this change. This change was relayed to WSFS bank but the bank made a mistake in changing the address and started sending the statements to a NJ address and these were returned. Since that point they have not been sending any statements. When I called to close the account they informed me that they had imposed dormancy fees in the amount of $414.85. I think these fees are arbitrary and unannounced and are due to the mistake made by the bank. They are not willing to refund these fees.Desired Settlement: I would like their arbitrary fees refunded.

Business

Response:

This letter is in response to a customer complaint that WSFS Bank received from the Revdex.com on July 21, 2014 regarding Mr. [redacted].

Mr. [redacted] states In his complaint that he changed his mailing address in 2009 with the post office, but WSFS Bank changed his address to an incorrect New Jersey address at that time,and statements were returned, resulting in subsequent return mail and dormancy fees being charged to his account. Mr. [redacted] also stated that these fees were "unannounced." After reviewing Mr. [redacted]'s bank statements dating back to 2008, it appears that WSFS Bank never changed the mailing address to a New Jersey address. The address on record remained [redacted] until July 16, 2014 when Mr. [redacted] called WSFS Bank and updated his address to [redacted]-

7156. In addition, all fees are disclosed to customers on our Fee Schedule provided at the time of account opening.

Sometime during February 2009, a statement mailed to Mr. [redacted]'s [redacted] was returned by the post office as being an Incorrect address. It is WSFS Bank's policy to update address records for a customer when a forwarding address is provided by the post office. Since no address update is recorded, it appears that no forwarding address was provided by the post office. On February 21, 2009, the first return mail charge of $5.00 was debited from Mr. [redacted]'s account. The $5.00 return mail fee continued to be charged•monthly until July 2014 when Mr.[redacted] called to update his address. The total return mail fees charged to the account during this period of time were $265.00.

In addition,dormancy fees are charged when there has been no activity on an account for two years or more and WSFS Bank has lost contact with the customer (in this case, the returned mall was Indication that contact had been lost).The first $5.00 dormancy fee was debited from Mr. [redacted]'s account on January 21, 2012. This dormancy fee also continued to be charged monthly until Mr. [redacted] contacted WSFS Bank in July 2014 . The total dormancy fees charged to Mr.[redacted]'s account were $150.00. On July 16, 2014, WSFS Bank refunded $20.00 In dormancy fees. As a customer courtesy, WSFS Bank has now refunded the remainder of dormancy fees ($130.00) to Mr. [redacted]'s account.

We attempted to speak to Mr. [redacted] regarding the action we are taking to resolve his complaint, but to date he has not returned our call. We believe that the above resolution is fair and that the above action will resolve his complaint

+1

Review: I use WSFS for my personal checking account. On 9/11/15 I realized that my mortgage payment was coming up and I was short the necessary funds. I wrote myself a check from an account at another bank and deposited the funds via ATM the same day. On Monday 9/15 I checked my account and realized I was charged 7 overdraft fees for a total of $245 despite my deposit which had cleared on 9/14! Customer service was not helpful in resolving this issue. At the time WSFS charged my account the first overdraft charge it had a balance of $151.78. I have a statement showing my balance never went negative until they started charging these excessive overdraft fees! This is not the first and probably won't be the last complaint against this bank for re-ordering transactions.Desired Settlement: I would like a debit of $245 to my account.

Business

Response:

Please see the attached response from WSFS Bank to the [redacted] Revdex.com Complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

+1

Your reply You have to really watch WSFS they are CROOKS n LIARS. they do not care about consumers, refuse to work with consumers and then they hassle you at home when your account is overdrawn from they mistake. INVESTIGATE THIS BANK
I smell a class action lawsuit

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Review: I Was Told Someone Call Me Back But I Had To Call aGain And Was Noone GaveThe Supervisor The Masege. PluS They Did Not Solve M Issue. I Was Given Another Number To Call And I Left A Voice Mail.Desired Settlement: I Woul Like The Fees Back They Incorrectly Charge me.

Business

Response:

Please see the attached reponse. I apoligize for the delay, I was out sick yesterday.[redacted]

Consumer

Response:

+1

I've done business with WSFS for over 10 years. I always find them to be customer friendly. Lots of branches and I am always treated well when I use a branch.

+1

Review: I bank with Wsfs and they reported a delinquency to my credit report that is not accurate. They automatically debited from my account and the funds are always available. Now my score is being effected for someone not paying attention to payments.Desired Settlement: I would like this to be repaired on my credit and a apology letter from the company, with a settlement dollar amount.

Business

Response:

This letter is in response to a customer complaint that WSFS Bank received from the Revdex.com on September 8, 2014 regarding Mr[redacted].

Mr. [redacted]'s complaint concerns a late payment for his auto loan with WSFS Bank. On June 13, 2014, Mr. [redacted] did in fact set up autopay so that his loan payment would be automatically deducted from his checking account. But at that time, the June 1, 2014 payment for his auto loan was overdue. Since autopay was set up after the due date for the June 2014 payment, Mr. [redacted] should have paid his June payment manually. As a courtesy WSFS Bank did waive the late fee for the June 2014 payment, but the delinquency report to the credit bureaus is accurate.

If additional Information is needed regarding this matter, please do not hesitate to contact me.

Consumer

Response:

The response from WSFS is far from the truth. When I opened this account I instructed the banker to have the payment automatically deducted from my account. She did not do so, I know this because my loan officer [redacted] called me and when we spoke she advised me that she set set up my account so payment can automatically be pulled from the account. That was before payment was due. I also spoke with another representative and he said the late payment was for july and the response says for June. I have the monthly stayment I receive in the mail showing where the payment was taken out as scheduled not delinquent. If you look at the payment history a late payment has never been an issue until now. Someone wasn't paying attention to their job and I'm am dealing with the consequences. I have tried to resolve this over the phone multiple times and even request the branch managers, manager give me a called and nothing. My credit has been effected and lines of credit I once had access to are now bring closed. This is a serious matter and I was advised by a attorney this is referred to as unjist enrichment. Wsfs needs to take responsibility for their error.

Business

Response:

We have reviewed your second letter to the Revdex.com regarding the June 2014 loan payment on your loan account ending in 1813. As you know, the monthly payment for this loan is $245.55. Enclosed Is your May 2014 bank statement for your checking account ending in 4546. The May 1, 2014 payment of

$245.55 was deducted from this account. Also enclosed Is your June 2014 statement for this account. As you can see, no loan payment for $245.55 was deducted from this account on June 2,2014 (June 1,

2014 was a Sunday) . On June 2,2014, the balance in your account was negative as reflected under your dally balances; therefore, the auto pay system could not automatically deduct the loan payment. Although It appears upon review that the charges causing the negative balance were disputed and refunded to you, no loan payment was ever made for the payment due June 1, 2014 as evidenced by your statement.

On June 6, 2014, you closed the checking account ending In 4546 and opened a new checking account ending in 4143. The June 2014 statement for that account is also enclosed. As you can see, there was no loan payment for $245.55 deducted from this account either. On June 13, 2014, you changed the auto pay on your loan from checking account ending in 4546 to the new account ending in 4143, enabling future loan payments to be automatically deducted monthly. The July 2014 statement for account ending in 4143 shows the $245.55 loan payment being deducted as planned. However,the June Installment remains outstanding.

In order to resolve your concerns regarding the negative credit reporting, as of today, WSFS Bank has removed any late fees and delinquency reporting with the credit reporting agencies related to this outstanding balance. Enclosed is a copy of the form sent to the credit reporting agencies updating your account to reflect no past due amount. Although WSFS Bank has removed any negative reporting with the credit reporting agencies, your loan payment for June 2014 of $245.55 is overdue . Please contact John Beal. Collections Manager, at 302-283-4657 or [email protected] to make arrangements for the June 2014 payment.

Itrust that this resolves your concerns. If you have any questions, please feel free to contact me or John Beal.

+1

Review: My debit card was stolen and the fraud investigation case was handled improperly as a result my reimbursement was denied. There was miscommunication from my local branch to the fraud department resulting in them not knowing I filed a police report. They never contacted the police thus never pulling any surveillance video before denying my claim. I had called multiple times with no response. The person I dealt with in the fraud department was rude and unhelpful. They did not complete a full investigation of my fraudulent claims.Desired Settlement: My fraudulent charges of $ 2,834.26 over draft fees of $100 and overdraft charges of $280 coming to a total of $ 3,214.26 reimbursed to my account.

Business

Response:

This letter Is In response to a customer complaint that WSFS Bank received from the Revdex.com on July 25, 2014 regarding [redacted].

On May 27, 2014, [redacted] visited the WSFS Bank West Newark branch and completed a fraud dispute claim form, Indicating that his WSFS Bank debit card and possibly his PIN were stolen. The dispute form is attached. [redacted] highlighted transactions on this form to Indicate which ones were fraudulent.

As part of our standard practice, the dispute form was forwarded to our fraud investigation team for further investigation. Latisha Scott, an electronic fraud analyst, contacted [redacted] and spoke to him on several occasions. His description about what occurred the night his card was stolen changed several times,and the details also did not match the information he provided to the police (see attached police report). In addition, several of the transactions he initially disputed In the branch, he later indicated to [redacted] were valid. These transactions included an ATM withdrawal of $105.99 and a Wail Mart charge of $113.98. The Wal-Mart charge took place during a time when he indicated that hrs card was not in his possession.

Due to the conflicting information surrounding [redacted]'s loss of his debit card, WSFS Bank denied his dispute.

If additional information is needed regarding this matter, please do not hesitate to contact me

+1

Review: WSFS bank rearranges my transactions to ensure maximum overdraft fees. If I have $300 in the morning in my checking account, and spend $290, I should have $10 left in my account. If I then withdraw $200, I would expect to incur one overdraft fee. Instead, WSFS back rearranges my transations from chronological order. They place my $200 withdrawal first, and then charge fees on the rest of the transactions that I made that day, prior to actually being overdrawn. This is unethical and immoral, and this practice should be illegal. It should definitely be explained to the customer. This practice takes advantage of those who can least afford it.Desired Settlement: I would like all overdraft fees incurred in the last 12 months to be refunded to my account.

Business

Response:

This letter Is In response to a customer complaint that WSFS Bank received from the 888 via e-mail on May 2, 2014 regarding [redacted] .

We have researched [redacted]'s deposit account relationship with WSFS and noted that on October 10, 2010, he chose to opt In to our courtesy overdraft service program, which allows him to make purchases or withdraw cash using his debit card when there are not enough available funds to cover these transactions. Contrary to what [redacted] alleges, [redacted]'s account was overdrawn by

$316.39 at the end of the day on April 24, 2014. In reviewing the overdraft fees referenced In [redacted]'s complaint, we note that there were six (6) $35 overdraft fees related to the April 24, 2014 overdrafts . In order to resolve his concerns, we have refunded half of these overdraft fees, for a total refund of $105.00.

In addition, based on [redacted]'s concerns and comments regarding the overdraft service and the fees related to being in the program, we have opted him out of our courtesy overdraft program. As a result, if he does not have sufficient funds to pay debit card transactions and ATM withdrawals in the future, these transactions will be declined at the point of sale, thus avoiding future overdraft fees.

We have attempted to speak to [redacted] regarding the actions we are taking to resolve his complaint, but to date he has not returned our voice messages. We believe that the above resolution Is fair and that the above actions will resolve his complaint

+1

Review: My checking account was used fraudulently from Arizona with charges totaling almost $245. I was surprised and upset to find out this information and my bank made me cover these charges from my savings account for which I don't think I should have had to do. I was told that it could take up to 5 business days to get my money back. I'm very upset that I had to put funds in to cover this fraudulent charge and would like my money back today. In addition my card had to be cancelled and I had to pay to get a new card for which I should not have had to do. I would like some assistance with this matter ASAP.Desired Settlement: I would like this money refunded no later than the end of business day tomorrow.

Business

Response:

WSFS Bank Is In receipt of the customer complaint flied by [redacted] regarding the fraudulent use of her WSFS Bank debit card_ The fraudulent charge was made on July 1,2014 In the amount of $242.89, and posted to [redacted]'s account on July 3, 2014. WSFS Bank Card Services processed [redacted]'s dispute and credited her account for the full amount of the fraudulent charge on July 8, 2014-

In addition, although WSFS Bank does not have record of charging [redacted] a replacement card fee of $5.00, as a courtesy, on July 11,2014 WSFS Bank refunded $5.00 to her checking account.

We believe that the above actions resolve [redacted]'s .complaint. If additional Information Is needed, please do not hesitate to contact me.

+1

Review: I am writing concerning the 16 overdraft fees at $35 each I occurred . I am very disappointed with service I received I have reached out to many banking representatives and managers at WSFS bank with no resolution. I am currently a full time police officer and currently active duty in the Air National Guard and currently deployed for our country. I am very frustrated with the practices of the bank and this was not my error. My family and I can not afford this I am asking fees be refunded. The service provided was terrible and unsatisfactoryDesired Settlement: Refund of all fees incurred $35 -- 16 times.

Business

Response:

Please see the attached response.

+2

Review: My son and I went to the WSFS on Union Street, Wilmington, DE February 28, 2014. My sons account should have been set up as a student account by [redacted]. However, fees were incurred due to no activity. I strongly believe [redacted] needs to be retrained for leadership skills. She called me a rude customer. She never introduced herself and had a nasty attitude. I have worked at Chase for over 20 years and have never encountered such A NEGATIVE PERSON with poor customer service skills. I have been A CUSTOMER with WSFS for many years. [redacted] was telling her coworkers that I was rude and I heard the entire conversation. She kept talking about a Delaware law for fees. I felt discriminated by her and embarrassed. I no longer want to deal with WSFS. [redacted] needs to apologize for her negative attitude. My son is still owed $8.00.Desired Settlement: [redacted] needs to apologize and WSFS still owes my sons $8.00. This is about the principal. A Manager should not argue with a customer when [redacted] caused the error.

Business

Response:

Thank you for taking the time to communicate to us [redacted]'s complaint and experience at our Union Street Branch. We sincerely apologize for any inconvenience or frustration this may have caused [redacted].

According to my research, her son opened an account on 7/24/2013 with $100.00. Unfortunately,

there was no activity in this account since it was opened and caused him to accrue a total of

$100.00 in $8.00 inactivity fees. These fees are standard and disclosed in the fee disclosure given

to her son when the account was opened. In addition, these fees were disclosed in every monthly

bank statement mailed to the address on file. On February 28th, [redacted] agreed to

refund $92.00 out of the $100.00. Per [redacted]' son's request, the account was closed on 2/28/2014.

Given that her son has already received a generous refund of $92.00 and the fees were disclosed various times throughout his tenure with WSFS, no additional refunds will be honored at this time.

[redacted]'s concerns with the manner in which she and her son were treated have been discussed with the Associate at the Union Street branch.

+1

Review: I regularly make deposits to my account using WSFS mobile banking application. The ap allows customers to deposit checks to their account. WSFS just changed their business practices and began holding my deposit. Because of this they charged me 2 fees of $35 each for a total of $70. It's fine if they want to place holds, but they need to notify their customers of such changes. As of today, 5/14/14, the ap still says deposits made after 6 will be processed the next business day. I always made my deposits before 6 and they always made funds available for that day. Now they place a hold and don't make any deposit available regardless if it's before 6. It needs to clearly state what their hold policy is on the ap as well.Desired Settlement: Please refund the fees charged and update your ap of the practice of the bank.

Business

Response:

WSFS Bank ("WSFS") is in receipt of the customer complaint filed by [redacted] related to the availability of funds from checks he deposited into his WSFS checking account using Snapshot Deposit, WSFS's mobile banking remote deposit capture service.We have had prior discussions with [redacted] concerning funds availability relating to mobile deposits, and [redacted] has also received written disclosures relating to such deposits (the notice is emailed with every deposit). Accordingly, we believe [redacted] has inaccurately reflected the facts in his complaint letter and has not fairly reported our efforts to address his disclosure concerns. This is described more fully below.

On April 23, 2014,[redacted] deposited $400.00 at 4:29 pm using Snapshot Deposit. WSFS then sent an email confirmation of this deposit to [redacted] (see attached), which stated, among other things, "During nightly processing, your deposits will appear in your current account activity but will not be available until the next business day." The funds from this deposit were made fully available to [redacted] on April 24,2014, the next business day, consistent with the language in the email confirmation. The availability of these funds is also consistent with the information provided on WSFS's

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Review: This bank has the worst customer service. They are very un accommodating and leave you with the impression that they are just trying to collect as many fees from you as possible. I have had an account with them for almost 3 years. On numerous accounts they have charged me fees for errors on there end and when brought to their attention no correction has been made. In this particular instance I was incorrectly charged by a business and when I disputed the charges nothing was done except to continue to charge me over draft fees and return check fees for the purchases all stemming from the disputed charges. I was threatened by an employee named Lindsay that if I didn't pay what they said I owed, they would be making derogatory marks on my credit. I now have 155.00 just in overdraft charges and daily fees that were of no fault of my own. And when I asked to closet the account so all charges would stop until the situation was resolved I was told no. The terms of my bank account were also recently changed from free checking to a monthly maintenance fee without any notice or option the opt out and close the account. I want all to know that this bank is nothing but thieves and that this is an example of a bank charging you fees because they feel they can because I have no real recourse.Desired Settlement: I would like all fees returned to me and refunds for all fees that were previously charged. I was charged fees for return statement when the address was entered incorrectly by their rep. I was charged over draft fees for charges. I was specifically asked when the account was opened if I want them to pay or not and I said absolutely NO. And they do not deny that I told them not to pay transactions that the fund are not available for.

Business

Response:

This letter is in response to a customer complaint that WSFS Bank received from you via e-mail on

February 25, 2014.

[redacted]t makes reference in his letter regarding overdraft fees he was assessed on transactions he had disputed. Our review of his account reflects the following :

• On January 15, [redacted] contacted our customer service area and did closed his debit card account and was going to file a dispute for the transactions he said were in error. No dispute was received from [redacted].

• On February 19, [redacted] contacted our Lewes branch, where he again indicated he was going to file a dispute for transactions that he said were in error and the teller noted this on the system . No dispute was received from [redacted].

• On February 19, [redacted] was contacted by overdraft service area regarding his overdrawn account. [redacted] again indicated that he was going to file a dispute for transactions he said were in error . Our service associate asked him to fax a letter to us and he indicated he could not fax the letter. Our service associate then recommended two other options to get the dispute letter to us; by mailing the letter by USPS or by taking a picture of the letter by a smartphone and emailing it to us. No dispute was received from [redacted].

As of today, we have not received any information regarding his dispute and based on the date of the transaction(s) , we may no longer have the ability to act on his behalf to recoup these disputed funds .

The checking and savings accounts are both closed and have zero balances. If we can be of further assistance, please contact use at [redacted]

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Description: BANKS, FINANCIAL PLANNING CONSULTANTS, LOANS-SMALL BUSINESS, CONSUMER FINANCE & LOAN COMPANIES, SAVINGS & LOAN ASSOCATIONS, FINANCIAL SERVICES

Address: 500 Delaware Avenue, Wilmington, Delaware, United States, 19801

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