WSR Management

I am very sorry that the consumer is unhappy, but she paints a very lopsided picture of what actually happenedIn the past she has contacted me when she did not feel like my staff was taking care of her needs to her satisfactionThis time she did notWhich leads me to believe that most of her complaint is without merit In the end, however, the deposit refund check was retrieved and mailed to the address that she has now requested [redacted] REALTOR & Property Manager CalBRE#

I am rejecting this response because:I was NEVER given a day notice at my prior address or my current onePERIODAnd my rent was up to dateAnd my day notice was thought till the 15th of JulyMy intensions were to be out of the unit prior to the BUT I was INCAPABLE of contacting WSR even [redacted] via phone and I didnt have the ability of going into the office on any day to track them down in personThis is ridiculous and obviously a cut and dry case of slum lords taking advantage of tenantsthey receive my rent WITHOUT complaint for over years then make it difficult as possible to move outAnd in regards to the photosI may have missed one drawer in my moving and cleaningBut please notice the lack of photos of the rest of the unitLike the repainted walls and water damage doorway that was there prior to my move in that I fixedI also am not sure when this "cleaning lady" took these photos in regards to the toilet and AC ventDust and water have a tendency to look that way when left for too longWSR is looking for any excuse to take money from my mother and IAnd I am overly offended and frustrated with the fact that a business such as WSR is allowed to carry out the way they handle tenants such as myself

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@wsr.net Mr***' vehicle was towed at the direction of the Homeowner's Association of which he is not an owner, but a tenantHis vehicle was in fact abandoned and we have three photos showing the vehicle tagged for a legal tow as well as showing that it had at least one flat tireMr [redacted] has issue with the Homeowner's Association and not WSR, but regardless of that fact, Mr [redacted] has been advised by the HOA attorney that he is clearly in the wrongHe thinks it is humorous to lash out at the management because he knows he hasn't a "legal" leg to stand on Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] is either being untruthful, or does not know what is going on in his businessI am a retired attorney, and former insurance adjuster and licensed private investigatorHis people know that I and my van were specifically targeted by the HOA president out of vindictivenessThere is evidence that the photos to which he refers were stagedAt all times relevant, his people pursued a course of conduct calculated to give credence to the president's sinister plan The gravamen of my various complaints is that WSR Real Estate willingly participated in a plan to defraud me, and cause me severe emotional distressAt all times, WSR knew whose van it was, where I lived, and that a simple note in my mailbox would have put me on actual notice of the alleged violation(s)No such warning notices were ever receivedEckstrom admits that WSR has photos of the "notices," but has refused steadfastly to provide me with copies of themWhy? Because they have something to hide My van was properly parked, was not abandoned, did not have a flat tire, and was totally operableI drove it the day before it was towedThey are lyingOtherwise, why not share the photos? Tenants of Sunset Ridge are "residents"By law, as owners of a leasehold estate, tenants have the same legal rights as owners, a fact of which Eckstrom is apparently unaware Here are the rules: (1) "All units are provided with double car garages to be used for parkingSince parking is limited on the hill, it is mandatory that those residents with two or more vehicles park both vehicles (sic) in the garageAdditional vehicles are to be parked in those areas not posted for "Visitor Parking Only"Garages will not be used for excessive storage, office space, additional living quarters, or workshops." (5) "Vehicles left unattended (sic) for a period of hours, or vehicles known to be immobile/inoperable, will be towed away at the owners expense." Here are the facts: My family and I moved into Sunset Ridge Townhomes on December 1, 2014; We have always had four adults and four automobiles in our household, including my van; From the beginning, I was forced to park my van in unposted common area parking (near the HOA president's home) because our garage was full of automobilesAlthough I rarely drove it, my van was left alone, unmolested (not unattended) for six months; On May 28, 2015, I was notified by email that my van needed to be moved for tree trimmingWhen I went immediately to move my van, I was verbally taunted, assaulted and threatened by the HOA President Jolita Perez, in the presence of others, including [redacted] HOA Director for WSRThe taunts included a derogatory remark about the color of my hairI had never met [redacted] beforeIn response, I stated, "I am a retired attorney who used to represent HOAsI know about CC&RsIf anyone touches my van, I will sue them, and I will win." Shortly thereafter, on May 28, 2015, I had a face-to-face conversation with [redacted] when he approached me after the others had leftHe told me there was an exceptional rule for residents of Sunset Ridge with four adults and four automobiles in their household that allows them to park extra vehicles in the common areaWhen I asked him what the exception said, he responded, "I'm not sure." Thereafter, I continued to park my van in the unposted common area, as permitted, according to [redacted] On September 28, (Monday), I received a phone call from my landlord advising me to move my van because of tree trimming near the Sunset Ridge front gateAt that time, the HOA president knew who the van belonged to, but did not contact me directlyI immediately moved my van "up the hill," nearer to my home but still about a block away, to an area where there are many unposted empty parking spaces; Within the week (approximately 10/01/2015), while I was in process of moving my van to an open parking space, the [redacted] confronted me, spoke belligerently toward me, and took photographs of me and my van as I was jump-starting my van [redacted] then contacted my landlord by phone and accused me of speaking rudely to her; There have been no subsequent direct incidents with [redacted] I drove my van from time-to-time for utility purposes and to charge the battery; In November 2015, I was asked by WSR to prepare a list of people and vehicles in my householdI promptly returned it to WSR by email and U.SMail; On January 19, 2016, I drove my van out of Sunset Ridge complex to pump up a low tire, charge the battery, and to put gas in it; On January 20, 2016, I was scheduled to take my van to Moss Bros Chrysler for service at 12:p.mWhen I went out to drive the van at about 11:30, I found it missingI immediately reported it to the police; Since then, WSR and the towing company have steadfastly refused to provide me with any information about the reason for my van being towed; Recently, the HOA attorney, [redacted] has informed me that my van was towed away under certain California Vehicle Code statutes, which do not apply to me as a lawful resident of Sunset Ridge Townhomes with more than two automobiles; At all times relevant, WSR and the HOA knew exactly who my van belonged to and where I residedYet I never received any actual notice that my van was in jeopardy of being towedI never saw any of the notices allegedly posted on my van; and My van remains at the towing company yard, and I do not intend to retrieve it until this entire matter is resolved in my favor Recent events: The following recent email exchange of February 4, between me and the ostensible HOA attorney effectively sums up the status of the matter prior to litigation: Mr [redacted] The easiest and best way to stop the "plethora of communications" would be for you to provide me with the documents I have requested, and to which I am entitledYou either have, or have access to, everything I am requestingIn addition, I am requesting evidence that my "vehicle was cited on multiple occasions." I have no knowledge of such citationsAt all times, the HOA and WSR knew who my van belonged to and where I residedYet no one ever notified me directly of any of those alleged violations I served as a disciplinary referee for the State Bar of California for ten years in matters such as theseAs a member of the State Bar, Mr [redacted] you have an ethical obligation to conduct yourself honorably and fairly under circumstances such as theseInstead, you have chosen to "stonewall." Further, although you purport to represent the HOA, we all know that you really work as an adjunct to WSR Real Estate, and are protecting their interests as much if not more that the Association'sYou have a clear conflict of interest, Mr [redacted] and you therefore need to withdraw immediatelyAccordingly, I will be filing a complaint with the State Bar against youYour behavior is consistent with my allegations against WSR of fraudulent business practices, conspiracy, and conversion As to your interpretation of the "governing documents" of Sunset Ridge, your interpretation is flat wrongI am entitled to use one parking space in the "non-visitor" common area as a garage overflow spaceThat rule is not subject to the towing rulesEven if it were, my van was not in violation of the rules, and not subject to being towed Lastly, I will now take my case to the entire HOA membershipThe property owners and residents of Sunset Ridge need to be informed about how your firm, WSR and the HOA president are recklessly incurring unnecessary legal expenses in order to assuage the outsized ego of one [redacted] HOA president [redacted] From: [redacted] mailto:***@AdamsStirling.com Sent: Thursday, February 4, XXXX XX:XX PM To: ' [redacted] @hotmail.com' ; ' [redacted] @hotmail.com' Subject: Sunset Ridge Mr***: In response to your latest fax this morning; our office is not stonewalling and neither is the AssociationWe've received a plethora of communications from you and we have informed of the law and that your vehicle was properly towed per the governing documents of Sunset Ridge and California Vehicle Code Section XXXXXI am being mindful of my client's legal expenses in having to continually review and respond to every one of your communicationsTo reiterate: your vehicle was cited on multiple occasions; since at least Nov2015, the Association has informed you of the parking violations; and your vehicle was properly towed While you are welcome to continue with the communications, we will not be responding to any further communications and demands from you on this matter

Perhaps the consumer can call me, ***, directly at ###-###-#### rather than try to email ***Obviously the emails are not coming throughI would be happy to discuss this more fully with her The property was cleaned back in within a month before she moved in by Viking Commercial Cleaning at a cost of $ Attached are of the several photos that the cleaning lady took before she cleaned the unit after the tenant moved outThe cleaning was performed by "A Cleaning Lady" ###-###-#### The consumer received with her check a deposit disposition form that stated the following deductions from her deposit- Cleaning: $- Past Due Rent: $- Late Fee: $- Day Notice Fee: $ The lease clearly states that the deposit is not last month's rent and that the rent must be paid or a late fee and day notice fee may be assessedIn this case the rent was not received by the due date and a day notice was issuedTherefore the late fee and the day notice fee were assessed. In the end we actually could have charged the consumer more, but we chose not to *** Gibson REALTOR & Property Manager

Initial Business Response /* (1000, 8, 2016/05/16) */
Contact Name and Title: *** *** - CEO
Contact Phone: ***
Contact Email: ***@wsr.net
Unfortunately, this is an HOA Board issueThe management company (which we are, for Chimney Pointe) can only do as the board directsThe
Board of Directors has opted to not repair this fence for the time being in lieu of other repairs at the project with a higher priority
Regards,
Initial Consumer Rebuttal /* (3000, 10, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have emailed since the beginning of the year and at no time was I told it was a board decisionI was even told that they were going to get bids and admitted that the fence needs fixingThis has all occurred due to the trees and sprinkler area from the parkI have all the email responsesI was told that the board will meet with me to discuss I emailed Dawn the Assistance today with no responseWSR is overseeing for Chimney Pointe and they have given me the run aroundI have been living here years they have been talking about the road being fixed and so on only because I was told by another supervisor who gave me to someone elseThe assistant also emailed me about a newsletter which we ( I have asked around) have not receivedThere hasn't been a board meeting since last yearThe fence is literally falling overI am concerned that it will fall and I will have to pay money out of my pocket again to fix itI would like to please see what they can do in the meantimethank you

I am very sorry that the consumer is unhappy, but she paints a very lopsided picture of what actually happened. In the past she has contacted me when she did not feel like my staff was taking care of her needs to her satisfaction. This time she did not. Which leads me to believe that most of her...

complaint is without merit.   In the end, however, the deposit refund check was retrieved and mailed to the address that she has now requested.   [redacted] REALTOR & Property Manager CalBRE#01856821

I am rejecting this response because:I was NEVER given a 3 day notice at my prior address or my current one. PERIOD. And my rent was up to date. And my 30 day notice was thought till the 15th of July. My intensions were to be out of the unit prior to the 15 BUT I was INCAPABLE of contacting WSR even [redacted] via phone and I didnt have the ability of going into the office on any day to track them down in person. This is ridiculous and obviously a cut and dry case of slum lords taking advantage of tenants.. they receive my rent WITHOUT complaint for over 2 years then make it difficult as possible to move out. And in regards to the photos. I may have missed one drawer in my moving and cleaning. But please notice the lack of photos of the rest of the unit. Like the repainted walls and water damage doorway that was there prior to my move in that I fixed. I also am not sure when this "cleaning lady" took these photos in regards to the toilet and AC vent. Dust and water have a tendency to look that way when left for too long. WSR is looking for any excuse to take money from my mother and I. And I am overly offended and frustrated with the fact that a business such as WSR is allowed to carry out the way they handle tenants such as myself.

Initial Business Response /* (1000, 5, 2016/02/09) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@wsr.net
Mr. [redacted]' vehicle was towed at the direction of the Homeowner's Association of which he is not an owner, but a tenant. His vehicle was in fact...

abandoned and we have three photos showing the vehicle tagged for a legal tow as well as showing that it had at least one flat tire. Mr. [redacted] has issue with the Homeowner's Association and not WSR, but regardless of that fact, Mr. [redacted] has been advised by the HOA attorney that he is clearly in the wrong. He thinks it is humorous to lash out at the management because he knows he hasn't a "legal" leg to stand on.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] is either being untruthful, or does not know what is going on in his business. I am a retired attorney, and former insurance adjuster and licensed private investigator. His people know that I and my van were specifically targeted by the HOA president out of vindictiveness. There is evidence that the photos to which he refers were staged. At all times relevant, his people pursued a course of conduct calculated to give credence to the president's sinister plan.
The gravamen of my various complaints is that WSR Real Estate willingly participated in a plan to defraud me, and cause me severe emotional distress. At all times, WSR knew whose van it was, where I lived, and that a simple note in my mailbox would have put me on actual notice of the alleged violation(s). No such warning notices were ever received. Eckstrom admits that WSR has photos of the "notices," but has refused steadfastly to provide me with copies of them. Why? Because they have something to hide.
My van was properly parked, was not abandoned, did not have a flat tire, and was totally operable. I drove it the day before it was towed. They are lying. Otherwise, why not share the photos? Tenants of Sunset Ridge are "residents". By law, as owners of a leasehold estate, tenants have the same legal rights as owners, a fact of which Eckstrom is apparently unaware.
Here are the rules:
1. (1) "All units are provided with double car garages to be used for parking. Since parking is limited on the hill, it is mandatory that those residents with two or more vehicles park both vehicles (sic) in the garage. Additional vehicles are to be parked in those areas not posted for "Visitor Parking Only". Garages will not be used for excessive storage, office space, additional living quarters, or workshops."
2. (5) "Vehicles left unattended (sic) for a period of 96 hours, or vehicles known to be immobile/inoperable, will be towed away at the owners expense."
Here are the facts:
1. My family and I moved into Sunset Ridge Townhomes on December 1, 2014;
2. We have always had four adults and four automobiles in our household, including my van;
3. From the beginning, I was forced to park my van in unposted common area parking (near the HOA president's home) because our garage was full of automobiles. Although I rarely drove it, my van was left alone, unmolested (not unattended) for six months;
4. On May 28, 2015, I was notified by email that my van needed to be moved for tree trimming. When I went immediately to move my van, I was verbally taunted, assaulted and threatened by the HOA President Jolita Perez, in the presence of others, including [redacted] HOA Director for WSR. The taunts included a derogatory remark about the color of my hair. I had never met [redacted] before. In response, I stated, "I am a retired attorney who used to represent HOAs. I know about CC&Rs. If anyone touches my van, I will sue them, and I will win."
5. Shortly thereafter, on May 28, 2015, I had a face-to-face conversation with [redacted] when he approached me after the others had left. He told me there was an exceptional rule for residents of Sunset Ridge with four adults and four automobiles in their household that allows them to park extra vehicles in the common area. When I asked him what the exception said, he responded, "I'm not sure."
6. Thereafter, I continued to park my van in the unposted common area, as permitted, according to [redacted]
7. On September 28, 2015 (Monday), I received a phone call from my landlord advising me to move my van because of tree trimming near the Sunset Ridge front gate. At that time, the HOA president knew who the van belonged to, but did not contact me directly. I immediately moved my van "up the hill," nearer to my home but still about a block away, to an area where there are many unposted empty parking spaces;
8. Within the week (approximately 10/01/2015), while I was in process of moving my van to an open parking space, the [redacted] confronted me, spoke belligerently toward me, and took photographs of me and my van as I was jump-starting my van. [redacted] then contacted my landlord by phone and accused me of speaking rudely to her;
9. There have been no subsequent direct incidents with [redacted] I drove my van from time-to-time for utility purposes and to charge the battery;
10. In November 2015, I was asked by WSR to prepare a list of people and vehicles in my household. I promptly returned it to WSR by email and U.S. Mail;
11. On January 19, 2016, I drove my van out of Sunset Ridge complex to pump up a low tire, charge the battery, and to put gas in it;
12. On January 20, 2016, I was scheduled to take my van to Moss Bros Chrysler for service at 12:00 p.m. When I went out to drive the van at about 11:30, I found it missing. I immediately reported it to the police;
13. Since then, WSR and the towing company have steadfastly refused to provide me with any information about the reason for my van being towed;
14. Recently, the HOA attorney, [redacted] has informed me that my van was towed away under certain California Vehicle Code statutes, which do not apply to me as a lawful resident of Sunset Ridge Townhomes with more than two automobiles;
15. At all times relevant, WSR and the HOA knew exactly who my van belonged to and where I resided. Yet I never received any actual notice that my van was in jeopardy of being towed. I never saw any of the notices allegedly posted on my van; and
16. My van remains at the towing company yard, and I do not intend to retrieve it until this entire matter is resolved in my favor.
Recent events:
The following recent email exchange of February 4, 2016 between me and the ostensible HOA attorney effectively sums up the status of the matter prior to litigation:
Mr. [redacted]
The easiest and best way to stop the "plethora of communications" would be for you to provide me with the documents I have requested, and to which I am entitled. You either have, or have access to, everything I am requesting. In addition, I am requesting evidence that my "vehicle was cited on multiple occasions." I have no knowledge of such citations. At all times, the HOA and WSR knew who my van belonged to and where I resided. Yet no one ever notified me directly of any of those alleged violations.
I served as a disciplinary referee for the State Bar of California for ten years in matters such as these. As a member of the State Bar, Mr. [redacted] you have an ethical obligation to conduct yourself honorably and fairly under circumstances such as these. Instead, you have chosen to "stonewall." Further, although you purport to represent the HOA, we all know that you really work as an adjunct to WSR Real Estate, and are protecting their interests as much if not more that the Association's. You have a clear conflict of interest, Mr. [redacted] and you therefore need to withdraw immediately. Accordingly, I will be filing a complaint with the State Bar against you. Your behavior is consistent with my allegations against WSR of fraudulent business practices, conspiracy, and conversion.
As to your interpretation of the "governing documents" of Sunset Ridge, your interpretation is flat wrong. I am entitled to use one parking space in the "non-visitor" common area as a garage overflow space. That rule is not subject to the towing rules. Even if it were, my van was not in violation of the rules, and not subject to being towed.
Lastly, I will now take my case to the entire HOA membership. The property owners and residents of Sunset Ridge need to be informed about how your firm, WSR and the HOA president are recklessly incurring unnecessary legal expenses in order to assuage the outsized ego of one [redacted] HOA president.
[redacted]
From: [redacted] mailto:[redacted]@AdamsStirling.com .
Sent: Thursday, February 4, XXXX XX:XX PM
To: '[redacted]@hotmail.com' ; '[redacted]@hotmail.com'
Subject: Sunset Ridge
Mr. [redacted]:
In response to your latest fax this morning; our office is not stonewalling and neither is the Association. We've received a plethora of communications from you and we have informed of the law and that your vehicle was properly towed per the governing documents of Sunset Ridge and California Vehicle Code Section XXXXX. I am being mindful of my client's legal expenses in having to continually review and respond to every one of your communications. To reiterate: your vehicle was cited on multiple occasions; since at least Nov. 2015, the Association has informed you of the parking violations; and your vehicle was properly towed.
While you are welcome to continue with the communications, we will not be responding to any further communications and demands from you on this matter.