To whom it may concern,We are currently working with the Homeowners at this time to schedule the President of U Need Gutters and our Technicians to meet with them and go over all of the items listed on the updated punch list (provided by Homeowner on 11-4-2015) and (requested by Contractor on 10-26-15) Some items have already been addressed and repaired, and we were under the expression the problem had been corrected, but apparently this is not the case. In saying that, the President will meet with the Homeowners and evaluate each item personally to assure that all items are addressed and corrected and or repaired if necessary. U Need Gutters proudly stands behind our workmanship and we expect nothing but the best from our Technicians. U Need Gutters is more than willing to make repairs (if necessary) that were performed by U Need Gutters (President) and or U Need Gutters Technicians. U Need Gutters has a great reputation for caring about our Customers concerns and happiness towards our workmanship. Customer Satisfaction is priority in our Business. The President will be scheduling a day to meet with the Homeowners the week of 9th, I do not have a confirmed date and time at this moment. He is currently under Contract with another Homeowner and will be needing to move his schedule around to be able to give a confirmation on date and time. We will be contacting the Homeowners soon to coordinate a date and time to meet with the President to address the Punch List.Thank you for your time.Sincerely,Felicia C[redacted]Contract Administrator/ManagerU Need Gutters Anthony S[redacted] (President)No Problems...Only Solutions!
Hi,I have attached or copied the message I sent to the [redacted]'s. U Need Gutters & More was not aware that the [redacted]'s were unhappy with the job performed until Thursday 22nd. Our Technicians have been out to their home numerous time to make corrections, repairs or changes per their request....
Our Technician informed us that they were satisfied with the final work that he had completed. The [redacted]'s have not contacted Tony (President) telling him other-wise. I have requested a up-dated punch list from the [redacted]'s so that we go address each item individually and make repairs (if needed). I will schedule a date and time once the list is received. We do care about our customers concerns and happiness towards our work. Our reputation counts on our customers satisfaction. We have a lot repeated customers and a great deal of referral business. We will do what we can to resolve this issue.Thank you Felicia C[redacted]Contract AdministratorU Need Gutters & MoreAnthony S[redacted] (President)
10/26/15Hi Mr. and Mrs. [redacted],
It has been brought to our attention that you have some repairs or items
that have not been addressed or repaired to your satisfaction. We were under
the impression that you were satisfied with all the work that has been performed
on the project. U Need Gutters & More cares about our Customers and our
Customers satisfaction towards our workmanship and the quality of our work. With
that said, please send me an updated punch list. Once I receive the list, I
will forward to Tony (President) and our Technicians for their review.
I will be contacting you to schedule a date to go over you’re concerns
regarding the list.
Thank you,
Felicia C[redacted]
Contract Administrator
U Need Gutters & More
Anthony S[redacted] (President)
To whom it may concern,We are currently working with the Homeowners at this time to schedule the President of U Need Gutters and our Technicians to meet with them and go over all of the items listed on the updated punch list (provided by Homeowner on 11-4-2015) and (requested by Contractor on 10-26-15) Some items have already been addressed and repaired, and we were under the expression the problem had been corrected, but apparently this is not the case. In saying that, the President will meet with the Homeowners and evaluate each item personally to assure that all items are addressed and corrected and or repaired if necessary. U Need Gutters proudly stands behind our workmanship and we expect nothing but the best from our Technicians. U Need Gutters is more than willing to make repairs (if necessary) that were performed by U Need Gutters (President) and or U Need Gutters Technicians. U Need Gutters has a great reputation for caring about our Customers concerns and happiness towards our workmanship. Customer Satisfaction is priority in our Business. The President will be scheduling a day to meet with the Homeowners the week of 9th, I do not have a confirmed date and time at this moment. He is currently under Contract with another Homeowner and will be needing to move his schedule around to be able to give a confirmation on date and time. We will be contacting the Homeowners soon to coordinate a date and time to meet with the President to address the Punch List.Thank you for your time.Sincerely,Felicia C[redacted]Contract Administrator/ManagerU Need Gutters Anthony S[redacted] (President)No Problems...Only Solutions!
Hi,I have attached or copied the message I sent to the [redacted]'s. U Need Gutters & More was not aware that the [redacted]'s were unhappy with the job performed until Thursday 22nd. Our Technicians have been out to their home numerous time to make corrections, repairs or changes per their request....
Our Technician informed us that they were satisfied with the final work that he had completed. The [redacted]'s have not contacted Tony (President) telling him other-wise. I have requested a up-dated punch list from the [redacted]'s so that we go address each item individually and make repairs (if needed). I will schedule a date and time once the list is received. We do care about our customers concerns and happiness towards our work. Our reputation counts on our customers satisfaction. We have a lot repeated customers and a great deal of referral business. We will do what we can to resolve this issue.Thank you Felicia C[redacted]Contract AdministratorU Need Gutters & MoreAnthony S[redacted] (President)
10/26/15Hi Mr. and Mrs. [redacted],
It has been brought to our attention that you have some repairs or items
that have not been addressed or repaired to your satisfaction. We were under
the impression that you were satisfied with all the work that has been performed
on the project. U Need Gutters & More cares about our Customers and our
Customers satisfaction towards our workmanship and the quality of our work. With
that said, please send me an updated punch list. Once I receive the list, I
will forward to Tony (President) and our Technicians for their review.
I will be contacting you to schedule a date to go over you’re concerns
regarding the list.
Thank you,
Felicia C[redacted]
Contract Administrator
U Need Gutters & More
Anthony S[redacted] (President)