Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? I am not accepting their replyI never asked them to deliver before Sept ***As per the agreement itself and the mail I received from them, clearly states that, goods will be delivered within 7-Days from the date of deliveryTheir working of all days is also wrongThey don't work on Saturdays and don't respond to calls after 4:00/5:PM, during weekdaysThey didn't deliver things on September ***, which is also a lieI got my Goods only on Sept [redacted] at 11:PM in the night, after repeatedly calling and begging the driver to deliver the goodsHe was nice enough to come and deliver it (Otherwise the office was saying that it won't be delivered until the week starting Sept [redacted] as per their System)You can get the copy of the delivery note on which I have signed and mentioned the date of deliveryThey always lied to me about delivery date, never gave me a proper dateFirst they mentioned that it's already loaded in the truck and is on the way, but when checked with the driver, he picked it almost days laterIt's all lies only? I have agreed to the price increase without asking a question when they said the items are more than the estimateI called them last week on Sept [redacted] and told them about the missing stuff and damaged goodsThey told me that they will call me for missing stuff and asked me to contact the Insurance directly to discuss on the damaged stuff ? Is this how it is servicedVery bad and poor customer service.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
[redacted] ordered and signed (42017) to be moved between 52017, [redacted] called a few days ago stating that we need to move her on May *? from [redacted] ***? and that is the only day, we explained that we need a window because of the location the customer is moving from.? We called [redacted] regardless to our agreement and told her that we will be there on the May [redacted] we rearranged our deliveries prior to picking up [redacted] Furniture !!!?
To Whom It May Concern? [redacted] reserved our services to move from Hartford CT to Phoenix AZ she did receive an estimate for $! on the move day Forman Noticed she has more items and bulkier furniture so he told her the price is $!!! After discussing this matter with [redacted] she was given a $discount and charged only $She was always able to reach us and speak to someone at the office We delivered the furniture and everything is fine ! nothing got damaged or missing !!Please reopen this case and review our answerSincerely? Brian M***?
[redacted] scheduled to move from [redacted] to [redacted] she electronically signed to pbe picked up on February **? we had a delay the day before February [redacted] and had to complete work the [redacted] of February before we can load [redacted] furnitureWe called and explained to [redacted] about the delay and told her that we will be there on the between 8am to 10amWe noticed that [redacted] has more items to move so we gave her the breakdown for her chargesEen though the bed was broken down into pieces you can that on the estimate also the bed was broken down to piecesWe delivered on the [redacted] of February, thats less than the days promised to deliver by [redacted] We never guarantee a delivery day, we give an estimated delivery date not to exceedIf Withers has any damages please contact us at ###-###-#### to resolve a claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Since you are saying that you had another delivery in Syracuse has anyone from your facility contacted them to see if they have received nay of my missing boxes? ? I have received no calls as a means of follow up on these boxes? I called dispatch to inform them that we were missing boxes but that is where is ended? If you are saying that you consolidate and that you had another delivery why did your driver tell us we were the only stop and that they were then heading back to the warehouse? Someone is confused and I can tell you it is not me.Your initial response stated that you had tried to contact me several time? I have received no calls or messages from your company.Nothing from the original complaint has yet been addressed? Why was payment demanded before the service was complete? Why were we not told at the beginning of the hiring process that getting to upstate NY is hard? ? I am still working on getting everything compiled for my claim? I have already invested over hours in this process? Between documenting all the missing and broken items, taking pictures and getting together replacement cost this is a slow process.I hope you understand that this claim is going to be a large one as there are several broken beyond repair items as well as a multitude of missing items[redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When I initially called Beacon Moving and dispatch back in mid Janurary to find out how long it would take to send my stuff to Nashville, the woman said 4-days? She said for example if I wanted it delivered on Monday to send out the email on Thursday? I sent out the email on Friday so I was hoping for delivery on Tuesday or Wednesday of the following week? When I called that Monday (January ***) the woman said she had mixed me up with someone else with the same last name and they hadn't sent out my shipment due to that and the weather? She finally got back to me saying the shipment would leave Thursday or Friday and arrive Saturday the [redacted] or the ***? I had every right to be angry that my shipment not only didn't arrive but hadn't even left Mass yet? In addition to being promised delivery, this company neglected to let me know that my shipment hadn't left MA yet and when calling that Saturday all they could tell me was that the truck was leaving sometime next week? I was already scheduled to be out of town the following week which is why I asked her over the phone are you absolutely sure the shipment will arrive Saturday the [redacted] or Sunday the [redacted] and she said YES? After this no effort on their part was made to arrange for my shipment to be in transit while I was out of town and delivered upon my return? I did not receive my shipment until days after I was back in Nashville? When the delivery actually came the driver said he always drives through Nashville and was here a couple of times within the last weeks? Upon bringing my stuff in the unit I began to notice that most of my stuff was damaged and the legs of my table were missing making the table completely non usable? The driver attempted to call the original guy who packaged up my things in my old home to find out if he knew where the table legs were? I remember the guys wrapping them up in a blanket when they were taking the table apart? I believe somehow this item did not get tagged with my information on it and therefore got lost? I filled out the paperwork claiming the damages and the missing table legs with the delivery driver and I called Beacon Moving and left a message on the managers voicemail, which he failed to return the call? This had happened to me a few times dealing with them? It is difficult to get anyone in charge on the phone or to return phone calls? I would like compensation for my damaged and unusable items? I hope this company does the right thing and resolves this situation? ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Ms Johnson received a quote for $for a completely different list than the quote she received the day she changed the list which was one day prior to her move, please attached documents to confirm everything we say is correct it was never boxes extra as she claims! We still told her dont move the extra items move only the list for the same priceWe never bait and switch or hold HOSATGE we have been in business for over YEARS and still running STRONG, never were put out of serviceIf any one switched the paper work is [redacted] ...Please review attached document and see that everything I say is correct!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Attached are a couple of pictures of the damages.? While yes they did deliver on the ***.? I had to argue with them to get them to deliver.? When I called to get an estimated delivery time I was told oh sorry we won't be delivering until Friday or Saturday.? At this point I was not going to accept this as I had already been promised other delivery dates.? I understand the whole consolidate routes but our delivery came in a 26' truck with no other deliveries and the driver told us he was not making any additional pick ups and was heading directly back to NJ.? I think when you give a delivery date you need to figure out how to honor it.? Moving is difficult enough without having to deal with unreliable trucking companies.At the time of the initial complaint I was also unaware that we were missing several boxes.? We are still trying to access what is actually missing.? My claim will be filed with Anthem within the next days.? The bottom line is they did not deliver on their promise of "We know you will be happy with our service"[redacted] ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? I am not accepting their replyI never asked them to deliver before Sept ***As per the agreement itself and the mail I received from them, clearly states that, goods will be delivered within 7-Days from the date of deliveryTheir working of all days is also wrongThey don't work on Saturdays and don't respond to calls after 4:00/5:PM, during weekdaysThey didn't deliver things on September ***, which is also a lieI got my Goods only on Sept [redacted] at 11:PM in the night, after repeatedly calling and begging the driver to deliver the goodsHe was nice enough to come and deliver it (Otherwise the office was saying that it won't be delivered until the week starting Sept [redacted] as per their System)You can get the copy of the delivery note on which I have signed and mentioned the date of deliveryThey always lied to me about delivery date, never gave me a proper dateFirst they mentioned that it's already loaded in the truck and is on the way, but when checked with the driver, he picked it almost days laterIt's all lies only? I have agreed to the price increase without asking a question when they said the items are more than the estimateI called them last week on Sept [redacted] and told them about the missing stuff and damaged goodsThey told me that they will call me for missing stuff and asked me to contact the Insurance directly to discuss on the damaged stuff ? Is this how it is servicedVery bad and poor customer service.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com:At this time, I have not been contacted by Beacon Moving & Storage? regarding complaint ID [redacted] .Sincerely, [redacted] ***
[redacted] ordered and signed (42017) to be moved between 52017, [redacted] called a few days ago stating that we need to move her on May *? from [redacted] ***? and that is the only day, we explained that we need a window because of the location the customer is moving from.? We called [redacted] regardless to our agreement and told her that we will be there on the May [redacted] we rearranged our deliveries prior to picking up [redacted] Furniture !!!?
To Whom It May Concern? [redacted] reserved our services to move from Hartford CT to Phoenix AZ she did receive an estimate for $! on the move day Forman Noticed she has more items and bulkier furniture so he told her the price is $!!! After discussing this matter with [redacted] she was given a $discount and charged only $She was always able to reach us and speak to someone at the office We delivered the furniture and everything is fine ! nothing got damaged or missing !!Please reopen this case and review our answerSincerely? Brian M***?
[redacted] scheduled to move from [redacted] to [redacted] she electronically signed to pbe picked up on February **? we had a delay the day before February [redacted] and had to complete work the [redacted] of February before we can load [redacted] furnitureWe called and explained to [redacted] about the delay and told her that we will be there on the between 8am to 10amWe noticed that [redacted] has more items to move so we gave her the breakdown for her chargesEen though the bed was broken down into pieces you can that on the estimate also the bed was broken down to piecesWe delivered on the [redacted] of February, thats less than the days promised to deliver by [redacted] We never guarantee a delivery day, we give an estimated delivery date not to exceedIf Withers has any damages please contact us at ###-###-#### to resolve a claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Since you are saying that you had another delivery in Syracuse has anyone from your facility contacted them to see if they have received nay of my missing boxes? ? I have received no calls as a means of follow up on these boxes? I called dispatch to inform them that we were missing boxes but that is where is ended? If you are saying that you consolidate and that you had another delivery why did your driver tell us we were the only stop and that they were then heading back to the warehouse? Someone is confused and I can tell you it is not me.Your initial response stated that you had tried to contact me several time? I have received no calls or messages from your company.Nothing from the original complaint has yet been addressed? Why was payment demanded before the service was complete? Why were we not told at the beginning of the hiring process that getting to upstate NY is hard? ? I am still working on getting everything compiled for my claim? I have already invested over hours in this process? Between documenting all the missing and broken items, taking pictures and getting together replacement cost this is a slow process.I hope you understand that this claim is going to be a large one as there are several broken beyond repair items as well as a multitude of missing items[redacted] ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When I initially called Beacon Moving and dispatch back in mid Janurary to find out how long it would take to send my stuff to Nashville, the woman said 4-days? She said for example if I wanted it delivered on Monday to send out the email on Thursday? I sent out the email on Friday so I was hoping for delivery on Tuesday or Wednesday of the following week? When I called that Monday (January ***) the woman said she had mixed me up with someone else with the same last name and they hadn't sent out my shipment due to that and the weather? She finally got back to me saying the shipment would leave Thursday or Friday and arrive Saturday the [redacted] or the ***? I had every right to be angry that my shipment not only didn't arrive but hadn't even left Mass yet? In addition to being promised delivery, this company neglected to let me know that my shipment hadn't left MA yet and when calling that Saturday all they could tell me was that the truck was leaving sometime next week? I was already scheduled to be out of town the following week which is why I asked her over the phone are you absolutely sure the shipment will arrive Saturday the [redacted] or Sunday the [redacted] and she said YES? After this no effort on their part was made to arrange for my shipment to be in transit while I was out of town and delivered upon my return? I did not receive my shipment until days after I was back in Nashville? When the delivery actually came the driver said he always drives through Nashville and was here a couple of times within the last weeks? Upon bringing my stuff in the unit I began to notice that most of my stuff was damaged and the legs of my table were missing making the table completely non usable? The driver attempted to call the original guy who packaged up my things in my old home to find out if he knew where the table legs were? I remember the guys wrapping them up in a blanket when they were taking the table apart? I believe somehow this item did not get tagged with my information on it and therefore got lost? I filled out the paperwork claiming the damages and the missing table legs with the delivery driver and I called Beacon Moving and left a message on the managers voicemail, which he failed to return the call? This had happened to me a few times dealing with them? It is difficult to get anyone in charge on the phone or to return phone calls? I would like compensation for my damaged and unusable items? I hope this company does the right thing and resolves this situation? ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?
Ms Johnson received a quote for $for a completely different list than the quote she received the day she changed the list which was one day prior to her move, please attached documents to confirm everything we say is correct it was never boxes extra as she claims! We still told her dont move the extra items move only the list for the same priceWe never bait and switch or hold HOSATGE we have been in business for over YEARS and still running STRONG, never were put out of serviceIf any one switched the paper work is [redacted] ...Please review attached document and see that everything I say is correct!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: Attached are a couple of pictures of the damages.? While yes they did deliver on the ***.? I had to argue with them to get them to deliver.? When I called to get an estimated delivery time I was told oh sorry we won't be delivering until Friday or Saturday.? At this point I was not going to accept this as I had already been promised other delivery dates.? I understand the whole consolidate routes but our delivery came in a 26' truck with no other deliveries and the driver told us he was not making any additional pick ups and was heading directly back to NJ.? I think when you give a delivery date you need to figure out how to honor it.? Moving is difficult enough without having to deal with unreliable trucking companies.At the time of the initial complaint I was also unaware that we were missing several boxes.? We are still trying to access what is actually missing.? My claim will be filed with Anthem within the next days.? The bottom line is they did not deliver on their promise of "We know you will be happy with our service"[redacted] ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?