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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as they do what they said in the meeting today, we will find out next week for sure It was a compromise by both and we discovered the person that was supposed to explain everything to us is no longer employed with Nissan of StCharles They could still not explain totally the difference in price but they gave us some concessions in good faith Sincerely, [redacted]

We took the [redacted] in on trade which had a payoffWe are still waiting on the title from the bankWill have ETA on Monday, 12/12/

The title was just received from [redacted] (Our Bank) [redacted] is emailing a copy of the title to [redacted] and also fthe title overnight to: ATTN: [redacted] Liner Services [redacted] Commercial Street Portland, ME We apologize for the inconvenience this has caused you

Spoke with customer regarding complaintAsked customer to come to dealership so we could hear his concern and see what we could do to work something outHe stated that the dealership was too far and it he did not have timeWhen asked, customer agreed that the required maintenance was not followed
(voids program)With that, we have decided to still help the customer out by providing a check for the amount of the tires

We had requested that the customer pick the check up at the dealershipHowever, in light of his pending schedule we sent the check yesterday to his home and ask that this complaint be closed as resolved

We took the [redacted] in on trade which had a payoff. We are still waiting on the title from the bank. Will have ETA on Monday, 12/12/16.

Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
Unfortunately we have a limited supply of loaner vehicles that have three rows of seating and are available on a first come...

first serve basis. We apologize for the communication issues with our customer and not being able to provide a large enough vehicle for the family. We have spoken with our Service Staff to reiterate the importance of communication with our customers. Our Service Manager spoke with our customer and as a goodwill gesture reimbursed the customer $500.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Reached out to customer and set a meeting up at the dealership for 1/25/18 at 10:00 am to resolve this case.

we want our money bavk if they cannot procu the title without delay
Complaint: [redacted]
I am rejecting this response because: 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/24) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@nissanofstcharles.com
[redacted] came to the dealership on September 5th with the intention of purchasing a vehicle. Her credit was ran...

to know if she qualified for 0% financing. A credit statement was taken and run to determine if she qualified.

I spoke with [redacted] and explained the above. Also said that we would submit, on her behalf, a request to the credit reporting agency to see if they could remove the inquiry. She was happy with that.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I acceot the response from the company. HOWEVER, I would like to clarify, that the salesman and manager I spoke with regarding purchasing a car (with a [redacted] certificate) would not offer me 0% financing with the [redacted] price. I was told that I cannot have both. So they ran my credit, still with no authorization. Regardless of what my credit score was, they would not allow 0% financing with the [redacted] price. I accept that the dealership would submit a request to the credit reporting company to have that inquiry removed. But I would like it known that my credit WAS NOT run to see if I was qualified. I spoke with the salesman on the phone a couple days later from my initial visit (after my credit was run) , he said he could offer me 2.99% financing. In no circumstance did they inform me that they ran it to see my eligibility. If they did run it for eligibility, I would have been offered 0%, not 2.99%. I went to a different nissan dealership a couple weeks later to purchase a car and was offered 0% financing based on my credit with no issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  As long...

as they do what they said in the meeting today, we will find out next week for sure.  It was a compromise by both and we discovered the person that was supposed to explain everything to us is no longer employed with Nissan of St. Charles.  They could still not explain totally the difference in price but they gave us some concessions in good faith.
Sincerely,
[redacted]

The title was just received from [redacted] (Our Bank). [redacted] is emailing a copy of the title to [redacted] and also fed-ex the title overnight to: ATTN: [redacted] Liner Services [redacted] Commercial Street Portland, ME 04101 We apologize for the inconvenience this has caused you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. This complaint is completely resolved, and should be closed.
Sincerely,
[redacted]

Customer and I have left each other messages. Will continue to try to make contact. and update in a few days. I can be reached at [redacted]

Complaint: [redacted]
I am rejecting this response because:I have tried repeatedly to get a hold of the General Manager. This is not the person that I was told is the General Manger of the dealership. I was told it was [redacted].Clearly, this is not the person. He (if he exists) has not returned...

my phone calls. 
Sincerely,
Dr. [redacted]