WUF

Hello, We put a disclaimer on our website store page that the delivery date was subject to change as we were a startup and the benefit of paying the discounted pre-order price was patience and support for a startupWe will process this customer's refund, as we told her, once we have the funds available to do soThank you for your time and considerationWe are striving to keep all our customers happy as we bring this new tech to market!Thanks!***

Hello, I have put Mr [redacted] on our list to refund as soon as we have the funds to do soWe fully intend to deliver the collar or his refund as soon as we are able toWe apologize for the delays as well as lack of communicationWe have been waiting for funding information which was the reason for this.Thank you for your patienceWe will make this right as soon as we are able to.The WUF Team

Hello, I have refunded his purchase in full today and notified him as such Thank you, ***

The reason for the return was due to the delay which we cautioned about in our disclaimer, and was in fact the purpose of the disclaimerThe amount of time was never specifiedI have issued a refund for one of the collars that she ordered and will refund the other three as we can

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.As with all previous communications there is no mention of when I might receive my refundIs it a month, two months or over a year from now?I think I need to keep this complaint open until that refund is givenThank you for your help.
Sincerely,
*** ***

Hello, We have just released an update which explains why we are delayedOur website clearly indicates that ship dates are not guaranteed as we are a staand we maintain that we are still giving a full faith effort to deliver on our promise to deliver, regardless of timeline delaysI
will put him on our refund request wait list and we will refund his purchase should he still wish, once we are in a financial place to do so.Thank you and please let me know if there is anything else you need from [email protected]

Complaint: ***
I am rejecting this response because: I expect full refund immediately
Sincerely,
*** ***

Hello, I have refunded his purchase in full today and notified him as such.  Thank you, [redacted]

The reason for the return was due to the delay which we cautioned about in our disclaimer, and was in fact the purpose of the disclaimer. The amount of time was never specified. I have issued a refund for one of the 4 collars that she ordered and will refund the other three as we can.

Hello, I have put Mr. [redacted] on our list to refund as soon as we have the funds to do so. We fully intend to deliver the collar or his refund as soon as we are able to. We apologize for the delays as well as lack of communication. We have been waiting for funding information which was the reason for this.Thank you for your patience. We will make this right as soon as we are able to.The WUF Team

Hello, We put a disclaimer on our website store page that the delivery date was subject to change as we were a startup and the benefit of paying the discounted pre-order price was patience and support for a startup. We will process this customer's refund, as we told her, once we have the funds...

available to do so. Thank you for your time and consideration. We are striving to keep all our customers happy as we bring this new tech to market!Thanks![redacted]