WVU Hospitals

As requested in the April 4, letter from the Revdex.com regarding Complaint ID [redacted] we offer the following response.Delaware Electric Cooperative (DEC) received an outage notification (trouble) call from Ms [redacted] on January 4, at 12:PM (See Exhibit 1- Outage Notification System Record)A service truck was dispatched to the member's address and a DEC lineman determined the owner's main breaker serving the mobile home had tripped, which resulted in the loss of powerThe homeowner was notified of the issue, the main breaker was reset and the lineman left the property at 1:PM.During the initial investigation to find the cause of the outage,the lineman also found a transformer serving this address and five other residences had a small oil leakA service order was initiated for the transformer to be replacedThe transformer was replaced the following day, January 5, During this time, power to the six residences served by this transformer was interruptedThe transformer replacement took place between 2:PM and 3:11PM.DEC utilizes an Automated Meter Reading (AMR) System that not only reads and records member usage for billing purposes, but also records voltage readings at five (5) minute intervalsPursuant to ANSI C84.1,the allowable voltage range is - voltsDEC's allowable voltage range is concurrent with that of ANSI CThe measured voltage over these two days (both transformers) was volts (See Exhibit - Voltage Profile)It should also be noted, DEC received no trouble calls,related to voltage,from the five (5) other members served by this transformer .It is our determination, based on the findings of the January 4, trouble call and the data obtained from the AMR System, that Ms ***'s problems are not DEC issues,but rather issues on her side of the meter.If you should have questions or need additional information, please feel free to contact me by phone at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved The only extra comment that I have is that the letter states that I did not respond to their communication, and I spoke directly with them on the phone I'm not sure what they're speaking of there I responded to everything in that phone call I appreciate their changes to my bill, and hope that they will reconsider their billing in the future Regards, [redacted]

I received your letter dated 08/17/17 and this complaint has already been addressed with the patient electronically via her WVU Medicine MYCHART on 08/01/2017.WVU Hospitals owns and operates all of the out patient clinics in which the physicians perform their services and the patient will receive...

two separate charges, one charge by WVU Hospitals (provider-based billing) and the physician's charge.  This was my explanation to the patient on 08/01/2017:I have reviewed your visits from 04/13/17, 06/06/17 and 07/07/17 in which you received two nerve block injections per visit.  WVU Hopitals missed charging the injections on the 04/13/17 visit and only billed the office visit facility fee.  That was our error and I am not requesting a correction.  The injections performed on 06/06/17 and 07/07/17 were billed correctly as ambulatory procedures performed at a WVU Hospitals owned clinic which applies a $100 co-pay by PEIA.  You will have a separate charge by the performing physician as well.The patient did not respond to my reply to her, however, I will send her a copy of this letter so that she is aware that our office considered her complaint to be resolved.  My contact information is listed below if she wishes to contact me direct.In closing, the patient's insurance was billed correcly and WVU Hospitals is only billing the patient her portions determined by PEIA which is our contractual obligation.

As requested in the April 4, 2016 letter from the Revdex.com regarding Complaint ID [redacted] we offer the following response.Delaware Electric Cooperative (DEC) received an outage notification (trouble) call from Ms. [redacted] on January 4, 2016 at 12:16 PM (See Exhibit 1- Outage...

Notification System Record). A service truck was dispatched to the member's address and a DEC lineman determined the owner's main breaker serving the mobile home had tripped, which resulted in the loss of power. The homeowner was notified of the issue, the main breaker was reset and the lineman left the property at 1:25 PM.During the initial investigation to find the cause of the outage,the lineman also found a transformer serving this address and five other residences had a small oil leak. A service order was initiated for the transformer to be replaced. The transformer was replaced the following day, January 5, 2016. During this time, power to the six residences served by this transformer was interrupted. The transformer replacement took place between 2:03 PM and 3:11PM.DEC utilizes an Automated Meter Reading (AMR) System that not only reads and records member usage for billing purposes, but also records voltage readings at five (5) minute intervals. Pursuant to ANSI C84.1,the allowable voltage range is 228 - 252 volts. DEC's allowable voltage range is concurrent with that of ANSI C84.1. The measured voltage over these two days (both transformers) was  250 volts (See Exhibit 2 - Voltage Profile). It should also be noted, DEC received no trouble calls,related to voltage,from the five (5) other members served by this transformer .It is our determination, based on the findings of the January 4, 2016 trouble call and the data obtained from the AMR System, that Ms [redacted]'s problems are not DEC issues,but rather issues on her side of the meter.If you should have questions or need additional information, please feel free to contact me by phone at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  The only extra comment that I have is that the letter states that I did not respond to their communication, and I spoke directly with them on the phone.  I'm not sure what they're speaking of there.  I responded to everything in that phone call.  I appreciate their changes to my bill, and hope that they will reconsider their billing in the future.
Regards,
[redacted]