Terri, We are very sorry this has happened. As discussed, Luxury Bathrooms didn't know an employee agreed to provided you with a refund were completely unaware of the issue. Once I found out about the issue I resolved the matter within a couple of days and have since confirmed you
have received the promised refund. Unfortunately, if I would have known about this earlier I would have resolved the matter sooner and prevented any undue stress or negative reviewsI'm sorry this has happened and know the employee is no longer with our firm. Feel free to email or call me with any questions. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Revdex.com,Luxury Bath took care of the issue in the complaint I made and so I wish to retract the...
complaint. (#[redacted])Thank you,[redacted]Sent from my iPad
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would not use this business in the future. If an owner does not know what their employees are doing, that is a problem. The owner approached me daily after posting reviews on Revdex.com, [redacted], and [redacted] to remove my posts. Even offered to send me a gift card for a spa or dinner if I removed it. I did remove the posts (because I was sick of the texts and calls from him) but did not accept payment for doing that. I'm very glad to be done with this business.
Sincerely,
Terri [redacted]
Terri, We are very sorry this has happened. As discussed, Luxury Bathrooms didn't know an employee agreed to provided you with a refund were completely unaware of the issue. Once I found out about the issue I resolved the matter within a couple of days and have since confirmed you
have received the promised refund. Unfortunately, if I would have known about this earlier I would have resolved the matter sooner and prevented any undue stress or negative reviewsI'm sorry this has happened and know the employee is no longer with our firm. Feel free to email or call me with any questions. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Revdex.com,Luxury Bath took care of the issue in the complaint I made and so I wish to retract the...
complaint. (#[redacted])Thank you,[redacted]Sent from my iPad
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would not use this business in the future. If an owner does not know what their employees are doing, that is a problem. The owner approached me daily after posting reviews on Revdex.com, [redacted], and [redacted] to remove my posts. Even offered to send me a gift card for a spa or dinner if I removed it. I did remove the posts (because I was sick of the texts and calls from him) but did not accept payment for doing that. I'm very glad to be done with this business.
Sincerely,
Terri [redacted]