W.W. Grainger, Inc.

Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted][email protected]
Grainger takes customer complaints such as this very seriously and would like to resolve this matter to the customer's...

satisfaction. Grainger will offer a full refund to this customer. If the customer can contact Tiffany Smith at 847-535-1091, we can arrange for a customer refund.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/26) */
The company said they would refund my money I paid fro this unit. To date I have not received anything from Grainger. I believe they are not honest and refuse to refund the money.
Final Business Response /* (4000, 14, 2015/10/26) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@grainger.com
We have been and continue to work with the customer to process a full refund of the purchase price for this item.
Final Consumer Response /* (2000, 16, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have come through and given full a full resolution to this matter. Thank you Revdex.com for standing up for me as a consumer.