Over the past mon, I have called and asked to speak to the managerEvery single time, I am told that he is assisting another customer and will "call me right back." I leave my name and number, and have never received a single returned callI am a customer of this credit union, but I now live in another state, so going in person isn't an optionThe phone is literally the only way to get in touch with these people
I kept getting phone calls that I owed "a dollar" on my car loan and would be sent to collectionsI called DAILY, I kept sending in payment after payment, but told that I still owedThe brilliant operators on the phone "couldn't" tell me how or what month's car payment was wrong and triggering this "deficit" on my accountHence the need to speak with a managerFinally, today, I got a call that I somehow owed and was officially in collections
Finally, I got in touch with someone at CommFed in TULSAShe was actually able to HELP me over the phoneShe to
In June of we filed a dispute with both Trans-union and Equifax in reference to payments being misreported on our credit report- Stating we were behind on payments for a storm shelter loan We expected the company to correct the information but instead the added more incorrect information to the accountThey re-added previously disputed misapplied payments from to the accountWe re disputed in August of with both credit agenciesWe went to the facility on October after numerous calls and online disputesAfter waiting for more than min we sat down with Assistant manager *** *** who discovered we were correct about payments in and she also discovered that we had indeed made our payments in June, July and August of but when we set up our autopay for March and April of for some reason only was posted to the account instead of the She then advised the reason we were not getting letters was because they had been receiving re
My husband and I were laid off same day from same employer August of The same month our home sold in Oklahoma City and we signed a year lease in Kansas City, MO and when I was already several months pregnantOur bills of course fell behindWe found jobs paying half of what we made before and worked extremely hard to get things caught up instead of filing bankruptcy (which I qualified for since I went from making $26/hr to $13/hr)We finally struggled and worked enough to get four of our accounts paid current with CFCU*** *** told us she would turn our Internet banking back on and remove us from having to talk to her specifically to make payments or discuss anything about the accountsI tried paying our car payment but I am still locked out*** called today to tell me she thinks I need months on time payments to be able to simply pay my loans onlineI live in Kansas CityCFCU is in Oklahoma CityI have tone take my one year old son to the bank to put cash int
I had a loan with this company for a vehicle that was considered a total loss 1/1/I am a single mom of a four year old girl & years oldI own my own home & work a full time job and a part time jobI had no option but to get another car at this point so that I can get to & from my jobs, and daughters daycareMy insurance contacted them verifying I had insurance & gap insurance so my total would be paid off in fullI got a new vehicle & obviously could not afford to pay for bothAt this time I had a credit score of high - low I had NEVER made a late payment to them or any other bill for that matterI always make sure to take care of my responsibilities, but at this point its about getting to work to continue paying bills or paying on a wrecked car & having no transportationAny human would work with someone in a situation where they have had contact with the insurance in which I had already signed the title over to I was called da
I PURCHASED A TRUCK BACK IN AND CFCU WAS THE COMPANY THE DEALERSHIP USEDI HAD BEEN MAKING ALL OF MY PAYMENTS ON TIME WITH NO PROBLEMSTHEN EARLIER THIS YEAR MY INSURANCE HAD LAPSED AND BY THE TIME I REALIZED IT I HAD BEEN WITHOUT FOR A MONTH AND A HALFWELL CFCU DECIDED TO PURCHASE INSURANCE AND CHARGED ME AN OUTRAGEOUS $FOR SIX MONTHS OF INSURANCEI IMMEDIATELY CALLED THEM TO LET THEM KNOW I HAD INSURANCE SO I WAS TOLD THEY WOULD PRORATE ITI ENDED UP BEING CHARGED $FOR A MONTH AND A HALF OF INSTHEY RAISED MY PMT BY $130! I FELL BEHIND MONTHS AND THEY REPOSSESSED BY TRUCKWHEN THE TOW COMPANY SHOWED UP I IMMEDIATELY CALLED TO SEE WHAT I NEEDED TO DOI SPOKE TO A VERY RUDE, HATEFUL, DISRESPECTFUL WOMAN NAMED ***THE TOW COMPANY WORKER EVEN SAID SHE WAS HORRIBLE TO DEAL WITHWHICH HE TRIED TALKING TO HER FOR ME ALSO SO HE DIDN'T HAVE TO TAKE MY TRUCKSHE SAID THAT THERE WAS NOTHING SHE WOULD DO OVER THE PHONEI TOLD HER I LIVED OVER HRS AWAY FROM THE OF
This company is not organized and has ruined my creditThey claim they sent out a letter to add their insurance to the vehicle when the letter was never recievedJust because ypu show you sent it, doesnt mean it was, which in turn ruined my credit showing days lateThey passed me on to different people before one could somewhat tell me that I was "behind" but would not grant leniency when I explained that I DID NOT receive the letter about the insuranceAlso, this past month, finances fell on hard times so I was past my days..I sent a check for more than what was asked and I recieved a letter stating that I need to pay nearly double or I will have to pay the entire balance in fullI am BARELY over days lateI could understand if I hadnt made the payment in days or moreBut days? Come on! And I send bulk amounts of money...how is my remaining balance still almost as much as day one? The extra money is not a gift
Over the past mon, I have called and asked to speak to the managerEvery single time, I am told that he is assisting another customer and will "call me right back." I leave my name and number, and have never received a single returned callI am a customer of this credit union, but I now live in another state, so going in person isn't an optionThe phone is literally the only way to get in touch with these people
I kept getting phone calls that I owed "a dollar" on my car loan and would be sent to collectionsI called DAILY, I kept sending in payment after payment, but told that I still owedThe brilliant operators on the phone "couldn't" tell me how or what month's car payment was wrong and triggering this "deficit" on my accountHence the need to speak with a managerFinally, today, I got a call that I somehow owed and was officially in collections
Finally, I got in touch with someone at CommFed in TULSAShe was actually able to HELP me over the phoneShe to
In June of we filed a dispute with both Trans-union and Equifax in reference to payments being misreported on our credit report- Stating we were behind on payments for a storm shelter loan We expected the company to correct the information but instead the added more incorrect information to the accountThey re-added previously disputed misapplied payments from to the accountWe re disputed in August of with both credit agenciesWe went to the facility on October after numerous calls and online disputesAfter waiting for more than min we sat down with Assistant manager *** *** who discovered we were correct about payments in and she also discovered that we had indeed made our payments in June, July and August of but when we set up our autopay for March and April of for some reason only was posted to the account instead of the She then advised the reason we were not getting letters was because they had been receiving re
My husband and I were laid off same day from same employer August of The same month our home sold in Oklahoma City and we signed a year lease in Kansas City, MO and when I was already several months pregnantOur bills of course fell behindWe found jobs paying half of what we made before and worked extremely hard to get things caught up instead of filing bankruptcy (which I qualified for since I went from making $26/hr to $13/hr)We finally struggled and worked enough to get four of our accounts paid current with CFCU*** *** told us she would turn our Internet banking back on and remove us from having to talk to her specifically to make payments or discuss anything about the accountsI tried paying our car payment but I am still locked out*** called today to tell me she thinks I need months on time payments to be able to simply pay my loans onlineI live in Kansas CityCFCU is in Oklahoma CityI have tone take my one year old son to the bank to put cash int
I had a loan with this company for a vehicle that was considered a total loss 1/1/I am a single mom of a four year old girl & years oldI own my own home & work a full time job and a part time jobI had no option but to get another car at this point so that I can get to & from my jobs, and daughters daycareMy insurance contacted them verifying I had insurance & gap insurance so my total would be paid off in fullI got a new vehicle & obviously could not afford to pay for bothAt this time I had a credit score of high - low I had NEVER made a late payment to them or any other bill for that matterI always make sure to take care of my responsibilities, but at this point its about getting to work to continue paying bills or paying on a wrecked car & having no transportationAny human would work with someone in a situation where they have had contact with the insurance in which I had already signed the title over to I was called da
I PURCHASED A TRUCK BACK IN AND CFCU WAS THE COMPANY THE DEALERSHIP USEDI HAD BEEN MAKING ALL OF MY PAYMENTS ON TIME WITH NO PROBLEMSTHEN EARLIER THIS YEAR MY INSURANCE HAD LAPSED AND BY THE TIME I REALIZED IT I HAD BEEN WITHOUT FOR A MONTH AND A HALFWELL CFCU DECIDED TO PURCHASE INSURANCE AND CHARGED ME AN OUTRAGEOUS $FOR SIX MONTHS OF INSURANCEI IMMEDIATELY CALLED THEM TO LET THEM KNOW I HAD INSURANCE SO I WAS TOLD THEY WOULD PRORATE ITI ENDED UP BEING CHARGED $FOR A MONTH AND A HALF OF INSTHEY RAISED MY PMT BY $130! I FELL BEHIND MONTHS AND THEY REPOSSESSED BY TRUCKWHEN THE TOW COMPANY SHOWED UP I IMMEDIATELY CALLED TO SEE WHAT I NEEDED TO DOI SPOKE TO A VERY RUDE, HATEFUL, DISRESPECTFUL WOMAN NAMED ***THE TOW COMPANY WORKER EVEN SAID SHE WAS HORRIBLE TO DEAL WITHWHICH HE TRIED TALKING TO HER FOR ME ALSO SO HE DIDN'T HAVE TO TAKE MY TRUCKSHE SAID THAT THERE WAS NOTHING SHE WOULD DO OVER THE PHONEI TOLD HER I LIVED OVER HRS AWAY FROM THE OF
This company is not organized and has ruined my creditThey claim they sent out a letter to add their insurance to the vehicle when the letter was never recievedJust because ypu show you sent it, doesnt mean it was, which in turn ruined my credit showing days lateThey passed me on to different people before one could somewhat tell me that I was "behind" but would not grant leniency when I explained that I DID NOT receive the letter about the insuranceAlso, this past month, finances fell on hard times so I was past my days..I sent a check for more than what was asked and I recieved a letter stating that I need to pay nearly double or I will have to pay the entire balance in fullI am BARELY over days lateI could understand if I hadnt made the payment in days or moreBut days? Come on! And I send bulk amounts of money...how is my remaining balance still almost as much as day one? The extra money is not a gift