www.elegantlighting.com

I am the Accounts Receivable Manager of Elegant Lighting and I have reviewed the customer’s complaint and have done my own research of this situation on our end as well.Firstly, we have received the final purchase order from our customer (the Merchant) on May 18, and we shipped to order to our customer (the Merchant) on May 29, and they received the product on June 6, Based on the size of the order and most of our items are a non-stocking item, the order was shipped out on a timely fashion.We were contacted by both our customer (the Merchant) and their customer in regards to some of the missing pieces via email between 6/29/to 7/1/Once our customer service were able to determine what replacement parts were required we shipped out the parts on by Next Day [redacted] ground directly to the end customer on July 1, 2015.The end customer contacted us via telephone notifying us that we have shipped out the incorrect partsDuring the conversation, the missing part they required that was shown in the diagram was not supposed to be thereWe explain to the customer that the diagram is incorrect and we are in the process of correcting that diagram, and the part they are requesting to replace does not exist for the chandelier.We have issued an RGA (Return Goods Authorization) with a Bill of Lading, and we have had scheduled a pick up day and time to pick up the itemThe end customer have requested a replacement to be sent to them, and we did notify the end customer we would not send a replacement due to the fact that if we do send the replacement it would look exactly the same as the one they have originally received.Best Regards,Team of Elegant Lighting

I am the Accounts Receivable Manager of Elegant Lighting and I have reviewed the customer’s complaint and have done my own research of this situation on our end as wellFirstly, we have received the final purchase order from our customer (the Merchant) on May 18, and we shipped to
order to our customer (the Merchant) on May 29, and they received the product on June 6, Based on the size of the order and most of our items are a non-stocking item, the order was shipped out on a timely fashion.We were contacted by both our customer (the Merchant) and their customer in regards to some of the missing pieces via email between 6/29/to 7/1/Once our customer service were able to determine what replacement parts were required we shipped out the parts on by Next Day *** ground directly to the end customer on July 1, The end customer contacted us via telephone notifying us that we have shipped out the incorrect partsDuring the conversation, the missing part they required that was shown in the diagram was not supposed to be thereWe explain to the customer that the diagram is incorrect and we are in the process of correcting that diagram, and the part they are requesting to replace does not exist for the chandelierWe have issued an RGA (Return Goods Authorization) with a Bill of Lading, and we have had scheduled a pick up day and time to pick up the itemThe end customer have requested a replacement to be sent to them, and we did notify the end customer we would not send a replacement due to the fact that if we do send the replacement it would look exactly the same as the one they have originally receivedBest Regards,
Team of Elegant Lighting

I am the Accounts Receivable Manager of Elegant Lighting and I have reviewed the customer’s complaint and have done my own research of this situation on our end as well.Firstly, we have received the final purchase order from our customer (the Merchant) on May 18, 2015 and we shipped to order to our...

customer (the Merchant) on May 29, 2015 and they received the product on June 6, 2015. Based on the size of the order and most of our items are a non-stocking item, the order was shipped out on a timely fashion.We were contacted by both our customer (the Merchant) and their customer in regards to some of the missing pieces via email between 6/29/2015 to 7/1/2015. Once our customer service were able to determine what replacement parts were required we shipped out the parts on by Next Day [redacted] ground directly to the end customer on July 1, 2015.The end customer contacted us via telephone notifying us that we have shipped out the incorrect parts. During the conversation, the missing part they required that was shown in the diagram was not supposed to be there. We explain to the customer that the diagram is incorrect and we are in the process of correcting that diagram, and the part they are requesting to replace does not exist for the chandelier.We have issued an RGA (Return Goods Authorization) with a Bill of Lading, and we have had scheduled a pick up day and time to pick up the item. The end customer have requested a replacement to be sent to them, and we did notify the end customer we would not send a replacement due to the fact that if we do send the replacement it would look exactly the same as the one they have originally received.Best Regards,Team of Elegant Lighting