On June 4, 2013 this customer consigned her items into Ranch Dressings at the [redacted] location. At that time this customer verbally agreed to put her items in our store at her own discretion. She did not sign a contract nor did she ask if there was any agreement that needed...
to be signed. With that said, Ranch Dressings had the right to discount merchandise and move the merchandise to our new location at our own will. We did try our best to contact everyone in our system of our move. We do apologize that she did not get the information. Her items were in our inventory for over two years. As a business, we cannot just sit and wait forever for an item to sell at its original price. Because her items were not selling, we discounted the prices and she still received fifty percent of the sale. In no way did we ‘rip her off’ or sell her items at a higher price and keep more of the profit. Please feel free to read our reviews on [redacted] to see how our customers feel about our business. We are sorry that this client feels like she deserves more money that what she received but her remaining gowns were sold at discounted prices because they sat in our store for over two years. She did in fact receive all money owed to her. In 2014 Ranch Dressings created a contract that states, “All items are subject to sale prices at Ranch Dressings discretion. We are not responsible for lost, stolen or damaged items. If your item(s) do not sell, we will contact you three (3) times to pick up your item(s). Once you are contacted, you will have fourteen (14) days to pick up your consignment(s). If your item(s) are not picked up they will be donated to a charitable organization. When your consignment(s) are fully processed, you may not remove any items from the shop unless the proper paperwork has been filed. By signing below, you agree to all said terms.”
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still want to see a receipt for these items , I asked for that originally. And in regards to the terms of the store, I was never contacted at all to pick up my items. She states that she informs the client three times to pick up items and I was not contacted at all. I would have picked these items up if I had been contacted and never let them go at such low prices, so therefore I feel that I have not received full compensation and want to receive more money than she has sent.
On June 4, 2013 this customer consigned her items into Ranch Dressings at the [redacted] location. At that time this customer verbally agreed to put her items in our store at her own discretion. She did not sign a contract nor did she ask if there was any agreement that needed...
to be signed. With that said, Ranch Dressings had the right to discount merchandise and move the merchandise to our new location at our own will. We did try our best to contact everyone in our system of our move. We do apologize that she did not get the information. Her items were in our inventory for over two years. As a business, we cannot just sit and wait forever for an item to sell at its original price. Because her items were not selling, we discounted the prices and she still received fifty percent of the sale. In no way did we ‘rip her off’ or sell her items at a higher price and keep more of the profit. Please feel free to read our reviews on [redacted] to see how our customers feel about our business. We are sorry that this client feels like she deserves more money that what she received but her remaining gowns were sold at discounted prices because they sat in our store for over two years. She did in fact receive all money owed to her. In 2014 Ranch Dressings created a contract that states, “All items are subject to sale prices at Ranch Dressings discretion. We are not responsible for lost, stolen or damaged items. If your item(s) do not sell, we will contact you three (3) times to pick up your item(s). Once you are contacted, you will have fourteen (14) days to pick up your consignment(s). If your item(s) are not picked up they will be donated to a charitable organization. When your consignment(s) are fully processed, you may not remove any items from the shop unless the proper paperwork has been filed. By signing below, you agree to all said terms.”
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I still want to see a receipt for these items , I asked for that originally. And in regards to the terms of the store, I was never contacted at all to pick up my items. She states that she informs the client three times to pick up items and I was not contacted at all. I would have picked these items up if I had been contacted and never let them go at such low prices, so therefore I feel that I have not received full compensation and want to receive more money than she has sent.