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www.jillianmichaels.com Reviews (6)

I requested a refund for a membership I did not use or benefit from. Auto-renewal was turned off by rep via email, no refund was issued.On [redacted] 2015, I signed up for a membership service using their 7 day free trial. On that Friday when the trial ended, my credit card was charged and I contacted them via email (there was no option on the website to cancel myself and their phone service is completely unresponsive) to cancel my membership and refund the 52 dollar fee. I received a response early [redacted] morning that they turned off auto-renewal, but would not issue a refund, despite my not using the program.I find this business practice highly suspect, that a company knows the customer did not use their program or receive any benefits from the trial yet refuses to issue a refund. Also, a 7 day trial is an uncommonly short time period to make a fully informed assessment of a service. Cancelling a membership should not be this time intensive or difficult. I work from home for nearly 12 hours a day which leaves me no time to chase down representatives over the phone.Desired SettlementI am requesting a refund for a service I did not use. Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]I reviewed the customers request and cancelled the subscription and issued a refund in the amount of [redacted] for the account that was set up under this email address : [redacted]To clarify, customer emailed after the 7 day trial on [redacted] in which account was already charged in accordance with our terms of service.Also, our customer service department is open Monday-Friday 9:00 AM -6:00 PM Eastern time and can be reached that this number XXX-XXX-XXXX .Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Thank you very much for the refund. I am satisfied with their response.

Had emergency surgery can do program can't participate in program. Cancelled by end of free week 1 but get no responseI signed up for the program. I ended up on March 19th with emergency surgery and was not allowed to participate in this program. There is no way to cancel online, it directs you to dummy page. I have sent 3 emails requesting a cancel, I get no response and have now been charged twice for $52 each time. I want my refund but can't get anyone to respond to email or answer a phone. They just keep charging my card and I can't even delete the credit card number from the account so they stop charging it.Desired SettlementI want a refund for the money I have been charged, I want the subscription cancelled, my credit card information deleted from the site and the account deleted.Business' Initial Response Please see email threads below. Customer emailed to cancel 3/22/13. We are closed on weekend. We issued her a refund on Monday 3/25/13 ( see email sent to customer ) . Customer then renewed her subscription after we cancelled on 4/1/2013. We issued a second refund on 4/10/11 and sent a second email. All copies are below. This may have went to customers spam and she should check there. Here is a copy of emails and transactions.I have also removed the credit card information as customer requested.Type: Subscription Date: 3/25/2013 12:31:02 AM Amt: $52.00 Last 4 CC: [redacted] Exp: [redacted] Status: Approved Reference: [redacted] Auth Code: XXXXXX Type: Refund Date: 3/25/2013 4:33:24 AM Amt: $52.00 Last 4 CC: [redacted] Exp: [redacted] Status: Approved (Refund) Reference: [redacted] Auth Code: Type: Renewal Date: 4/1/2013 4:30:45 AM Amt: $52.00 Last 4 CC: [redacted] Exp: [redacted] Status: Approved Reference: [redacted] Auth Code: XXXXXX Type: Refund Date: 4/10/2013 11:52:22 AM Amt: $52.00 Last 4 CC: [redacted] Exp: [redacted] Status: Approved (Refund) Reference: [redacted] Auth Code: XXXXXXX Mar 25, 2013 Re: Cancel subscription #XXXXXXX Hello, [redacted],We apologize for the delay. As you requested, your subscription to Jillian Michaels Online has been canceled and your $52.00 renewal fee refunded. Please note that depending on your bank and credit card company, it may take from two to five business days for this transaction to appear. Thank you for participating in Jillian Michaels Online. We hope that you have enjoyed the program. If you have been receiving our free daily emails, you will continue to receive them until you choose to unsubscribe from them. If at any time you would like to reinstate your membership, just send us an email and we will re-activate your account. We are constantly updating the site with new information.If you have any questions, please feel free to reply to this email.We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you! Regards,[redacted]Jillian Michaels OnlineWe value your opinion and your time. Please take this one-minute customer satisfaction survey,Or Click on this link: www.cvent.com/d/5cqm1b?refid=rosalynd--Original Message--From: [redacted]Date: 3/23/2013 1:28:11 AMTo: [redacted]Subject: Cancel subscriptionMy name is [redacted]. I signed up for the free week trial and now need to cancel before I receive any charges. On Tuesday I under went emergency surgery and now have to be on a diet specified by my doctor and have not been cleared to exercise.I tried to cancel online before my card is charged on Monday but I cant. Please cancel my subscription. Please confirm.Username: [redacted]Email: [redacted]Contact me with any questions. XXX-XXX-XXXX.Thank you.[redacted]Sent from my iPhone Apr 07, 2013 Re: Cancel subscription As per my request on 3/22/13 & 4/1/13 CANCEL my ACCOUNT and REFUND my $52.00.This has been ridiculous!! I signed up then had to go in for emergency surgery and am not allowed to participate in this program. I cancelled before the end of the first week and now I'm charged twice.The fact that I receive no response from customer service makes me question the integrity of this business.-[redacted] Apr 10, 2013 Re: Cancel subscription #XXXXXXX Hello, [redacted], As you requested, your subscription to Jillian Michaels Online has been canceled and $52.00 plus any applicable sales tax refunded to your charge card, as explained in our Terms of Service. Please note that depending on the institution you used to make your payment, it may take from two to five business days for the refund transaction to appear.If at any time you would like to reinstate your membership, just log into www.jillianmichaels.com with your email address and password, and you will be given the option to update your information and renew. If you have any difficulty, please reply to this email, and we will be glad to process your renewal manually. We are constantly updating the site with new program information, new tips, and great features.If you have any questions, please feel free to email us at [redacted].We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you! Regards,[redacted]Jillian Michaels Online

They charged quarterly charges unauthorized to our credit card and refused to refund.My daughter bought a dvd and signed up for free trial. She received an email from them about it and hit cancel and unsubscribe. She thought that canceled the program. She did not know that the credit card was charged $52 quarterly because she does not pay the bill. We went online to cancel and when you hit the "cancel" option, it just takes you back to the home page and gives no information on how to cancel. I called them using a number provided by Discover card and they refused to refund her money when she had received no services from them. Desired SettlementI want to be refunded the five $52 charges that my husband unwittingly allowed to be paid through our credit card company. I would like the company to stop this practice of taking advantage of people. I have disputed the charges through Discover, but I chose to also contact Revdex.com to stop their deception.Business' Initial Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]It is our mission at Jillian Michaels Online program to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that.I have included the link to the offer in which was registered on 6/28/2012. You will see in the terms below that it explained that you are billed quarterly until you contact us to cancel .This information was also included in your confirmation email sent to you on 6/28/2012 , and the next billing date was posted on your online subscription . We also include our customer service phone number on your credit card statement to contact us to cancel. *Jillian Michaels' online program is yours FREE for 4 weeks! You will not be charged during your free trial period. If you're happy with your membership, do nothing. Your service will continue uninterrupted, and you will be enrolled under our standard membership agreement. Membership is just $4 a week, billed quarterly (every 13 weeks). The charge will be applied to the same account you provide at sign-up. You may cancel before your free trial ends at no charge. If you choose to continue, your quarterly membership will be auto-renewed after each term. You may cancel your membership at any time, in which billing will stop immediately and no new charges will be billed to you. You will continue to have access to your account for the remainder of your term. I have read and agree to the Terms of Service and Billing Policy. I have issued an additional refund of $52.00 today and the customer was also refunded $52.00 on 8/13/2013. This makes the total refund $104.00.

I was charged after the 7 day trial even though I called and canceled. Very poor customer service and they take your money and refuse to refund it.I called to and spoke to a rep on my 6th day of the free trial to make sure I would cancel in time and not be charged. [redacted]) Assured me that I would not be charged after the 7 days and that I would receive and email. Well I never got a confirmation email and I was charged the $52. Now I am in a back and forth battle with them to get my money back. The worst part is they claim that there is no rep by that name. So not only do they charge you even after you cancel they lie to you about who they are and then in the end a hard working customer who barely makes ends meet is the one at fault. What kind of business are they running here. the company I work for would refund the money especially if they see the person has not logged in and used the service. That is my problem how can you argue with someone when you can see they have not logged in nor used any of the features offered. I hope this business never gets accredited by the Revdex.com, because they have poor ethics and morals. They do not care about anything, but the money. The worst part is it give Jillian Michaels a bad name. Makes me wonder is she behind this to gain more money or is the issue with the people behind the scenes. I hope that get their act together and I hope I get my money refunded.Desired SettlementI am seeking a full refund of $52 that should not have been charged to me since I canceled before the trial ended.Business' Initial Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]We are unable to locate an account under this email address : [redacted] . Perhaps there was a typo during the enrollment process; please send me any other enrollment information you might have: your name, the date and amount of the charge, the last four digits of the credit card you used, and any other possible email address you might have entered. We'll have this solved in no time.The customer can also email me directly at [redacted] or call me at [redacted]. I am in the office Monday-Friday 9 AM-5PM Eastern Time

They offer a 7 day trial and then make it impossible to cancel. I tried for hours to cancel through phone calls and emails however they still charged.I sent an email with my cancelation and their customer service does not respond. This is an online service yet there is no where in their site to cancel your membership. I called their customer service which is a joke and there is never anyone there. I did everything to cancel within the 7 days yet they still billed me. The Internet is flooded with complaints about signing up and being billed when they tried to cancel. This needs to stop. This business can not allow people to be trapped into a service that to me is completely pointless and a waste of time. Desired SettlementI would like my $52 back for the next 14 weeks of the plan. I was billed as did everything possibly to cancel before this charge went through. Business' Initial Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]Our records indicate this customer was registered under this email address : [redacted] and emailed us on 6/15/13 to cancel Jun 15, 2013 Cancel membership I'm looking to cancel my membership fr email [redacted]@gmail.com. There is no button visible on the website and several forums speak about customers inability to cancel. I want to cancel ASAP. This website does not meet my needs or provide me with what I am looking for to reach my goals. Please cancel ASAP or info me how to go about canceling thank you. [redacted] Our offfice is closed on Saturday and Sunday. We issued a refund on 6/17/13 and sent the customer this email : Jun 17, 2013 Re: Cancel membership #XXXXXXX Hello, [redacted],We apologize for the delay. As you requested, your subscription to Jillian Michaels Online has been canceled and your $52.00 renewal fee plus any applicable sales tax refunded. Please note that depending on your bank and credit card company, it may take from two to five business days for this transaction to appear. Thank you for participating in Jillian Michaels Online. We hope that you have enjoyed the program. If you have been receiving our free daily emails, you will continue to receive them until you choose to unsubscribe from them. If at any time you would like to reinstate your membership, just send us an email and we will re-activate your account. We are constantly updating the site with new information.If you have any questions, please feel free to reply to this email.We value your input. If you have any further feedback you'd like to provide, the link below my signature will direct you to a brief survey. We look forward to hearing from you! Regards,[redacted]Jillian Michaels OnlineWe value your opinion and your time. Please take this one-minute customer satisfaction survey,Or Click on this link: www.cvent.com/d/5cqm1b?refid=rosalynd

Started charging me monthly for a program I signed up to pay every 3 months. I was told they sent an email, I received no email or call.I had originally signed up for the jillian michaels online program a few years ago for [redacted] every three months. I have the payment made through a credit card which I put all my monthly bills and expenses. I recently realized I was being charged [redacted] monthly now for the same program. I called the customer service line, asked what was going on. I was told I was sent an email stating the billing was changing to a monthly fee. I informed them I never received an email regarding this change. I was told they are not at fault if I did not receive this email, and that I probably should of "looked in the spam folder". Although I concede that with the normal busyness of normal everyday life I failed to notice the change to monthly charge sooner, I think this is a poor business practice to start charging a customer without confirmation. I think I should be refunded any amount over the [redacted] every three months. I have used this site for years and now feel I have been the victim of underhanded business practices.Desired SettlementI should be refunded anything over the [redacted] every three months I was paying. I was a long time member without any issues before this.Business Response This customer emailed us and we responded on [redacted]Hello [redacted],Thank you for writing to express your concern. It is our mission at the Jillian Michaels Online program to help our members achieve their goals of a healthier lifestyle and we pride ourselves in our ability to do just that. An exception was already made in your situation with a refund of [redacted] on [redacted] I have also issued an additional refund of [redacted] today to your credit card, making the total amount refunded [redacted]

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Description: Exercise & Physical Fitness Programs

Address: Everyday Health, Inc., 4 Marshall Street, North Adams, Massachusetts, United States, 01247

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