Tell us why DD Mechanical ServicesTACLB [redacted]Tel. 281-579-8951 Fax 281-579-6878Website DDMScool.com In regards to Mr.[redacted] complaint # [redacted]. Mr. [redacted] did call the night 5:30 pm of 7/20/2016 requesting service. He was told that no tech was available till the...
morning. A call was scheduled for the next morning. A technician did go out. We have a receipt that shows what we found wrong with Mr. [redacted]’s HVAC system. There were multiple issues. What the technician found was as follows on his [redacted] and blower 1. The fan motor was not working and bad $ 350.002. Run cap would need to be replaced if motor was replaced $ 250.003. Fan motor replay would also need to be replaces $ 250.004. Thermostat was not securely attached to the wall(new Thermostat install price) ...⇄ $ 200.005. Heat strips were burned out on Air HandlerStrips were not available being obsolete and would need to be “restrung” which is Labor intensive. ...⇄ $ 800.00 We broke down pricing for better understand and was documentedon the receipt. No price of $2500.00 was ever mentioned. Mr. [redacted] did call our office concerning on what the pricing was. He was told this is at market rate or below. He was told we would only do what he wanted. He did not have to do everything. We told him at that time if he did not like our pricing he was more than happy to go and get a second opinion. He did not have to use us. He was charged $80.00 for the diagnostic He again called was agitated and abusive to the office staff. That the tech that came out was trying to rip him off. And should not be working in the A.C business etc… He got the motor working by using another”A.C. man”. Stating that since he thought the $80.00 should be refunded. He was putting a Stop Payment on the Credit Card charge. He did call later and was much more calm to discuss this issue. He said that he got the problem fixed by another A.C. man. That since it would cost him $50.00 to put a stop on a credit card charge, if we could refund his money. We do not keep any credit card information from customers. He was told at that time that his $80.00 was being returned to him by mail. Which he agreed. Regardless, concerning the circumstances there did seem to be a miscommunication between him and DD Mechanical Services. We have returned the service and diagnostic fee of $80.00 by mail on 7/22/2016 Check # 7172. DD Mechanical Services has 1000’s of satisfied customers. We are sorry Mr. [redacted] is not one of those. DD Mechanical Services here...
Tell us why DD Mechanical ServicesTACLB [redacted]Tel. 281-579-8951 Fax 281-579-6878Website DDMScool.com In regards to Mr.[redacted] complaint # [redacted]. Mr. [redacted] did call the night 5:30 pm of 7/20/2016 requesting service. He was told that no tech was available till the...
morning. A call was scheduled for the next morning. A technician did go out. We have a receipt that shows what we found wrong with Mr. [redacted]’s HVAC system. There were multiple issues. What the technician found was as follows on his [redacted] and blower 1. The fan motor was not working and bad $ 350.002. Run cap would need to be replaced if motor was replaced $ 250.003. Fan motor replay would also need to be replaces $ 250.004. Thermostat was not securely attached to the wall(new Thermostat install price) ...⇄ $ 200.005. Heat strips were burned out on Air HandlerStrips were not available being obsolete and would need to be “restrung” which is Labor intensive. ...⇄ $ 800.00 We broke down pricing for better understand and was documentedon the receipt. No price of $2500.00 was ever mentioned. Mr. [redacted] did call our office concerning on what the pricing was. He was told this is at market rate or below. He was told we would only do what he wanted. He did not have to do everything. We told him at that time if he did not like our pricing he was more than happy to go and get a second opinion. He did not have to use us. He was charged $80.00 for the diagnostic He again called was agitated and abusive to the office staff. That the tech that came out was trying to rip him off. And should not be working in the A.C business etc… He got the motor working by using another”A.C. man”. Stating that since he thought the $80.00 should be refunded. He was putting a Stop Payment on the Credit Card charge. He did call later and was much more calm to discuss this issue. He said that he got the problem fixed by another A.C. man. That since it would cost him $50.00 to put a stop on a credit card charge, if we could refund his money. We do not keep any credit card information from customers. He was told at that time that his $80.00 was being returned to him by mail. Which he agreed. Regardless, concerning the circumstances there did seem to be a miscommunication between him and DD Mechanical Services. We have returned the service and diagnostic fee of $80.00 by mail on 7/22/2016 Check # 7172. DD Mechanical Services has 1000’s of satisfied customers. We are sorry Mr. [redacted] is not one of those. DD Mechanical Services here...