Wyatt Investment Research

We are very sorry to learn you are not happy with your purchase of our non-refundable research project, [redacted] IPO AlertsThis project was a short term research project with limited spots available and time sensitive material unlike our other yearly subscriptionsOur online sales and order page did state (numerous) times that this was a non-refundable purchase Above the purchase button, and directly underneath, surrounding the purchase button so it’s clear to customers before buyingThat is a LIE! I could only get a response from The pre button after I had paidI tried before I paid, but the Pre button did not show anything except the buttonI had to PAY before the pre button showed that the [redacted] service was nonrefundable! That information was not available for me to see- before purchasing - I clicked on the premier or premium button- But, since I had not purchased any service from Wyatt, I was not able to see what was under the P buttonThe nonrefundable info was UNDER the Premier button and it was not clickable until AFTER I HAD PAID for the serviceThen, I could see that the [redacted] service was nonrefundableThe nonrefundable info was under the Premier services button Once I had paid, then I could see that the [redacted] service was nonrefundable, which I could not access get a response until I had paid the $feeonly then, could I see that it was nonrefundable I still cannot fin their "Our online sales and order page did state" I heard an ad for the service and contacted a man who told me just to send in my payment for the serviceI did thatOnce I paid I could see that the service was nonrefundableAccording to our email/website server, I can see where you opened and viewed the order page numerous times on April 3rd (day of your purchase) I’m very sorry, but it is clearly marked as being non-refundable.I could see the nonrefundable part only after I had paidOnly then, the premium button was clickable and I could see the nonrefundable information under itpremier button- not premium-Yes, UNDER the Premium button, it was stated that the [redacted] was nonrefundableBut, I could not see that information as I had not purchased the service yetOnce I purchased the service, I could see that the [redacted] service was nonrefundable! So, I had no way of knowing that information until after I had paidI see there has been a change in the button now I turned off the monthly service that comes with the alerts so you will not be billed for anything else with usAs far as not receiving your service, when you ordered, you received an email with directions on how to log into the website to access all of your information, special reports, IPO contact info and account This is available immediately after purchasing Looks like you spoke to [redacted] on the phone afterwards and he also pointed you to where you could find the researchUpdates and newsletters are also sent via emailAlthough this is non-refundable, we are happy to help you get the most out the research projectOur customer care team can walk you through where to find your subscriptions and research projects, navigate the website and more.Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

We will issue *** a refund this one timeI have attached the refund invoice with the refund that occurred on ***, please make sure to read through materials VERY carefully before purchasingThe screen shots I provided before were actually taken from the exact page you ordered from because we track every step customers take on our webpagesMaybe you were confused between the first information page and order which directly follows but the order page has not changed since you purchased and did have the NON-Refundable wording printed numerous times

We are very sorry to learn you are not happy with your purchase of our non-refundable research project, [redacted] IPO Alerts. This project was a short term research project with limited spots available and time sensitive material unlike our other yearly subscriptions. Our online sales and order page did state (numerous) times that this was a non-refundable purchase.  Above the purchase button, and directly underneath, surrounding the purchase button so it’s clear to customers before buying. That is a LIE! I could only get a response from The pre button after I had paid. I tried before I paid, but the Pre button did not show anything except the button. I had to PAY before the pre button showed that the [redacted] service was nonrefundable! That information  was not available for me to see- before purchasing - I clicked on the premier or premium button- But, since I had not purchased any service from Wyatt, I was not able to see what was under the P button. The nonrefundable info was UNDER the Premier button and it was not clickable until AFTER I HAD PAID for the service. Then, I could see that the [redacted] service was nonrefundable. The nonrefundable info was under the Premier services button Once I had paid, then I could see that the [redacted] service was nonrefundable, which I could not access get a response until I had paid the $1995 fee. only then, could I see that it was nonrefundable.   i still cannot fin their "Our online sales and order page did state"  I heard an ad for the service and contacted a man who told me just to send in my payment for the service. I did that. Once I paid I could see that the service was nonrefundable. According to our email/website server, I can see where you opened and viewed the order page numerous times on April 3rd (day of your purchase).  I’m very sorry, but it is clearly marked as being non-refundable.I could see the nonrefundable part only after I had paid. Only then, the premium button was clickable and I could see the nonrefundable information under it. premier button- not premium-Yes, UNDER  the Premium button, it was stated that the [redacted] was nonrefundable. But, I could not see that information as I had not purchased the service yet. Once I purchased the service, I could see that the [redacted] service was nonrefundable! So, I had no way of knowing that information until after I had paid. I see there has been a change in the button now.  I turned off the monthly service that comes with the alerts so you will not be billed for anything else with us. As far as not receiving your service, when you ordered, you received an email with directions on how to log into the website to access all of your information, special reports, IPO contact info and account.  This is available immediately after purchasing.  Looks like you spoke to [redacted] on the phone afterwards and he also pointed you to where you could find the research. Updates and newsletters are also sent via email. Although this is non-refundable, we are happy to help you get the most out the research project. Our customer care team can walk you through where to find your subscriptions and research projects, navigate the website and more.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

Customer already contacted bank and processed a chargeback so her bank will be issuing a refund.  We have immediately ended her membership. The subscription she purchased does not offer a money back guarantee and no where does it say this or that there is any kind of trial period. ...

Our guarantee (which is expressed numerous times during the webinar and on the order page where [redacted] purchased her subscription.  Right next to the purchase button to be exact so customers are not confused about this.) says that we are happy to issue credit towards any other Wyatt Investment Research subscription if the customer is not satisfied with their initial purchase.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear [redacted], We are very sorry to learn you are not happy with your purchase of our non-refundable research project, [redacted] IPO Alerts. This project was a short term research project with limited spots available and time sensitive material unlike our other yearly subscriptions. Our online...

sales and order page did state (numerous) times that this was a non-refundable purchase.  Above the purchase button, and directly underneath, surrounding the purchase button so it’s clear to customers before buying. According to our email/website server, I can see where you opened and viewed the order page numerous times on April 3rd (day of your purchase).  I’m very sorry, but it is clearly marked as being non-refundable. I turned off the monthly service that comes with the alerts so you will not be billed for anything else with us. As far as not receiving your service, when you ordered, you received an email with directions on how to log into the website to access all of your information, special reports, IPO contact info and account.  This is available immediately after purchasing.  Looks like you spoke to [redacted] on the phone afterwards and he also pointed you to where you could find the research. Updates and newsletters are also sent via email. Although this is non-refundable, we are happy to help you get the most out the research project. Our customer care team can walk you through where to find your subscriptions and research projects, navigate the website and more.Purchased at:[redacted]Here is a screen shot of the order page stating the policy on this particular research project:

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I want to thank Wyatt [redacted] Research for being so understanding.
Regards,
[redacted]

I think [redacted] has misunderstood our service agreement because, although typically our services do have a 30 day refund period, this one does not.  Capitalist Ventures (the service she signed up for), clearly states in writing just next to the button you have to click to purchase (we do...

that so it's VERY CLEAR what our policy is) there is a no refund policy but that we do have a satisfaction guarantee.  In the case that a customer is not satisfied, they can call within 30 days of the purchase date and switch to any of our other services, free of charge. Mrs. [redacted] has called and spoke to numerous client success reps and we have offered to put her in another service as is our policy, but she declined.  I have issued a full refund even though this is outside of our policy this one time.  We will not offer a refund for any future purchases from our company outside of the refund policy.  PLEASE read company policies carefully before buying things in the future. See attached for proof of refund.