Wyatt Johnson Ford Reviews (%countItem)
Wyatt Johnson Ford Rating
Address: 646 Thompson Ln, Nashville, Tennessee, United States, 37204-3608
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Vehicle damaged from service
Vehicle dropped off for service and went to pick it up and the mirror was broken as was the radio.
Vehicle was working fine brought it in for service vehicle was damaged during service spoke to *** who refused to fix it.
Vehicle was brought to our dealership around 10:30 to our sales department, vehicle was never in our service department, customer came in and gave his key to the sales manager for an extra key that it was promise to customer on Feb. but he never came for it, the sales manager gave the keys to locksmith and locksmith program the key and left, we ask him and he indicated that he never look because is does not has to do anything with his labor, damage to the vehicle was not a loose part it show signs of someone detaching mirror and hitting the radio with the mirror, the work by locksmith was done in front of the dealer and customer was waiting inside , no body else when inside the vehicle. We explain to customer that this is damage that it was done prior.
(The consumer indicated he/she DID NOT accept the response from the business.)
If the mirror broke the radio or if the mirror was yanked down as general manager states why is the wiring harness intact where the mirror was ? Also ,have three major glass companies including two local one from Franklin willing to state the mirror couldn't have been yanked off. Clearly this is a he said she said. I have located a windshield for the amount of 160 plus tax and a used touch screen radio for the amount of seventy dollars I'm requesting Wyatt Johnson pay for these items due to the fact my vehicle was damaged on their lot and can be validated by their cameras as driving in without damage to the windshield.
Mr., has ask the dealer for $239.00 for the repairs of his vehicle and we accepted his proposal.
Bad place to buy a car even worse place to have it serviced. They will not honor their written agreement in the contract stating it was a mistake or typo. If you have to go here for service don't leave your vehicle unattended. It will be damaged as mine was. And if you are a female stay away from willie the gm. he has a picture frame on his desk talking about family yet he makes comments about womens breast.
On 6/24/20, I brought in my 2012 *** Mustang 2DR CPE for service at Wyatt Johnson *** in Nashville, TN. Between 6/24/2020 and 6/26/2020, *** (Assistant Service Manager) and I were in close contact concerning work needed on vehicle, including a "P0305 Cylinder 5 misfire", replacing "#5 ignition coil" and "fuel injection throttle body service".
I wrote Wyatt Johnson a check for $1,143.40 on 6/26/2020 and returned home with vehicle, satisfied with engine and body repairs. Their returned paperwork insured my vehicle passed a full "bumper-to-bumper inspection," including systems under the hood.
On 6/30/2020 I experienced flooding in the passenger side of my car followed by electric issues, noticed a large crack in protective plastic under the hood, called ***, and brought my car in again. It is surprising that issues arise soon after passing a "full inspection". I spoke with GM *** about the new issues, and he offered a free diagnostics and loaned vehicle. On 7/3/20 I called *** and left a voicemail at 4:45PM for an update; *** called back at 5:15 and told me to come down to the shop to talk and return my car to me in exchange for the loaner. He refused to discuss the issues with my car over the phone. Their technicians leave at 5PM. I met with ***, ***, and ***, and they led me behind the 'Employees Only? door to look at my car.
After failing to both acknowledge the crack and to fully explain what was wrong with the vehicle, *** refused to fix the vehicle. *** threatened to call the cops and refused to return my vehicle to me. *** said they could not return my vehicle because there were no certified technicians on site. My car will remain in their shop until Monday 7/6/2020. Their services are misleading, untrustworthy, and unprofessional. *** must be held accountable for his unacceptable behavior.
Product_Or_Service: Engine/Body work
Repair I want the source of the flooding fixed, full repair of interior water damage, and any electrical issues solved, free of charge. These repairs must be done by a different, trusted Ford dealership in the Nashville area. *** must be held accountable for his unprofessional behavior in handling the situation. He and his staff refused to both acknowledge my concerns as a customer and to help resolve the issue in the proper manner. Wyatt Johnson Ford must pay for the repairs.
Mr. call the dealership with a complaint about his vehicle getting water inside after a service perform at the dealer, as soon I answer the call offer a courtesy vehicle for the inconvenience and the next day we had his vehicle inspected because of Mr. schedule he could not come in early so we had the service manager and advisor stay after hours so we can explain the issue with the vehicle because we could not communicated the issue over the phone, he did not understand. The work performed the first time was on the engine, the issue express by Mr. was on the right side of the vehicle, our technician removed the right side trim panel at the bottom of the windshield and found standing water, he checked and found the drain stopped up keeping water from draining out.The drain had a lot of leaves that been standing in there for what it looks quite some time, when we try to explain this to Mr. he stated that we created this issue and did not want to hear what the service manager had to said at that time I told Mr. that I was not going to argue and that we *** put his car back together and he can picked up Monday the 6. Mr *** became aggressive and that time I told that he need it to leave or I *** call the police. I have attached his first work order that states what kind of inspection is done to every vehicle that comes to the dealership.
Repairs made/parts replaced that were not needed to drive up cost
The repair shop is extremely unethical, *** is their shop manager and was not willing to help resolve the issue. I took my truck in for a water leak, they said it was the sunroof and back window, my truck is just 1.5 years old with just 41k miles. I though that was odd based on where the water leak was happening. I allowed them to replace, because at the end of the day they are the "experts", $2,500 it cost me for the repair. The truck was a mess when I got it back, grease/oil everywhere, tape all over the vehicle, etc. Luckily it rained that evening and sure enough the leaked happened in the same exact spot! I took it back, long story short it was the seal around the door that was leaking.
I attempted to resolve the issue with ***, obviously my sunroof and back window were replaced for no reason, there was no issue with water leaking from those places. The ONLY water leak was in my door frame, which after replacing the door seal, was fixed. *** refused to acknowledge their error and help resolve the issue. I was not asking for a full refund, I understand labor was used, but I did expect a partial refund for parts that were unnecessarily replaced to drive up cost and act as though it was fixed.
These type of places need to held accountable, seems they have done this to multiple people after reading reviews online. A pattern of similar behavior and up-charging people for repairs/parts that are unnecessary needs to be stopped.
Let me know if I can help provide any additional information regarding this.
I'm not seeking full refund, I understand labor was used. I would like a refund for the parts ordered that did not need to be replaced. Those parts are the sunroof and back window, estimated cost $1,500 ($800 for back window, $700 for sunroof). I'm requesting $1,500 be refunded to me. It's not right they are getting away with this to more people than just me, read the reviews. Again I tried to work with *** to resolve,he might as well as said "kick rocks". Because he knew he had my money and SO HE THOUGHT there was nothing I could do.
In response to Mr. claims we received his 2018 F150 truck into our shop for water leaks into the cab of his truck for repairs.
He arrived on 4/15/20 and we supplied him a free rental car because of the severity of leaks so we could diagnose and were able to dry vehicle out after repairs. After water testing, we had found several water leaks and advised Mr. we would need to replace the sunroof glass and have a glass company replace back sliding window because it is uses a sealer to hold it in place. After those repairs we would water test again to make sure we had those water leaks repaired and see if we had anymore leaks at that time. After we had these repairs complete we water tested again and confirmed we had no leaks at that time and conditions. He agreed and we went forward with repairs. Mr. picked up his truck at that time 4/24/20.Mr. had reached out to us after repairs and stated truck was not as clean as when he had left it with us and that the tape was still on the back glass. I apologize and explained to him about the tape needing to stay on there for a couple of days and please have the truck detailed on us and I would be glad to reimburse him or we could get it cleaned up for him. I believe it was the next day he came by after truck was washed and detailed with not mentioning anything about a water leak at that time.
On 5/7/20 Mr. returned and stated he had a water leak again and we supplied him with a rental car and told him we would check it again by water testing.
After many hours of water testing and about 2 weeks we discovered another very small water leak at passenger *** door weather-strips so we replaced those both as a precaution and re water tested that area. There were no leaks found at that time or condition. These repairs were made at no charge along with rental car .He picked up his truck and all repairs were complete .
AT FIRST THEY DESERVED A 1 STAR!
My fiancé and I drove two hours to look at a 2013 *** Rubicon. With Full intentions of buying the ***, we filled out the credit application, worked numbers, and agreed-upon a payment each month. By the time we got done doing the deal, the banks were closed so we were unable to get approved. We were told that they would call us back at 10 AM the next morning 05.28.2020. We asked them not to sell the *** because we did in fact want it. By the time they called us the next morning to let us know that we were approved, they had informed us that they already sold the ***. They said it was first come first serve.
NOW I WILL GIVE THEM 4 FOR THEIR EFFORTS!!
With that being said, they realized they did us wrong and did make it right in the end. They found us a newer, better *** that we did end up buying. They did everything in their power to keep us as customers. The *** was newer, and more expensive, but they offered us a great deal on it that we could not pass up. Although I am still shocked as to how it went down, I would recommend this place if you deal with the proper management and sales associates. Just like any car dealership, we had the run around but overall pleased with the end result.
Charged $322 for a headlight bulb replacement and a diagnostic on USB port. I was not advised of any charge for the USB diagnostic before it was done.
On 11/14/2019 I took my Ford Fusion to Wyatt Johnson Ford for recall repairs. While the recall repairs were being done, I also requested that they replace the driver side headlight bulb and to take a look at my USB port which is missing the bracket to insert the USB cord. Firstly, no estimate was given up front for the cost of the these services. Secondly, I provided the bulb for the headlight replacement, but was still charged for "parts". Thirdly, the external bracket of the USB port is missing, but a service agent, Jonathan, advised that they would run a diagnostic to ensure there was nothing wrong internally as well. During my conversation with Jonathan, he did not disclose any charges associated with the diagnostic and it was only at the time of payment (11/14/2019) that I was advised of such a charge. Please note that no repair was done to the USB per my request.
The total charge of the services was $322.57 and I used my *** Mastercard (ending in *** to pay. The day after I received the charges (11/15/2019), I emailed the representative who initially helped me scheduled the recall repairs and requested that an immediate refund be given for the USB diagnostic due to never being advised of a charge associated with it. I would never have had the USB diagnostic done had I known there was a charge associated with it. The representative was named Melissa *** and she advised that she would forward my request to a manager. I have yet to be contacted by said manager despite following up requesting an update on the status of my request on 11/24/2019. The manager, Jamie *** was supposed to follow up with me but has still not done so.
I am requesting a refund for both charges due to the underhanded nature of the interactions I had. Additionally, I would like to identify what their standard practice is for disclosing estimated charges before rendering services.
We have attempted to contact Mr., and, not been able to make contact. While we certainly apologize for any lack of communication, we most certainly can refund Mr. the diagnostic charge of $133.00 . We do not feel that we should refund the charges for replacing the bulb which was requested and known to Mr.. We see this as fair and ethical which is one of our Company's Core Values. We look forward to a positive acceptance by Mr..
Respectfully,
***, GM
Wyatt Johnson Ford
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with this response as my initial request was to refund the cost of the diagnostic; however, I have received no attempted contact from the dealership via any medium, so I am unsure why that statement has been made.
I've owned and sold nearly 30 Mustangs in my life, and at least 20 were classic Mustangs, so I know a lot about their value. I currently have a factory 65 Mustang GT that I was considering trading in at Wyatt Johnson for a new Mustang. After some back and forth, they told me that they'd be able to get close to my asking price on trade. So, I drive 30 miles in my classic Mustang down to their dealership, just to be told that they don't know how to give a trade appraisal on a classic car, and that I have to drive to some other dealership who would give me a value for my car. This was odd to me, but I had already driven all the way down there, so I thought why not. I took it to the other dealer, and some guy proceeds to look at my car for all of 2 minutes, barely talks to me, then walks back inside. I'm standing there confused about what to do next. I then find out from Wyatt Ford that the other dealer thinks my car is worth $11,000 because there are a couple flaws on the car. It's more than 50 years old!!! That's about 1/3 of its actual value and I wanted more than double that. It was insulting, to say the least. I can't believe how nonchalant these guys were about wasting my time. 60 miles of round trip driving and a complete, 100% waste of my time. I'll never go here again for any reason. F-
They are Liars!! They tried to scam me. I took my car in for 2 recalls and to fix my broken blend door actuator. They quoted me about $600 to replace the actuator. I get there to pick up my car a little early and they said they were putting everything back together and would be about a hour or hour and half. No problem. I wait and then the service adviser comes out and tells me that they tested everything and now the HVAC box is broken. Said that the HVAC box being broken caused the actuator to burn out. They give me a loaner vehicle for the weekend. I call Monday morning to see how much it is going to cost to fix this now broken HVAC box. Mind you I have never been in a wreck or anything so I am not sure how a HVAC box just breaks. They call me back with the quote and tell me it is going to cost $2710 to fix it. They didn't give me a chance to say yes or no to repairs. They immediately tell me that is an outrageous amount and they would put my car back together and it would be ready for me to pick up in a couple hours. I get there to pick it up and they tell me they kept the brand new actuator in the car and not going to charge me for it since it I couldn't use it. I took my car to get a second opinion and glad I did. The HVAC box was NOT broken and they either left the original broken actuator in the car or they broke the new one and left it in. Had I said yes to repair the HVAC box I would have been out $2700 for something that wasn't even broken. I will never take my car back to them for any service issues.
I took my Ford F150 in for repairs. They have not (after multiple trips in) ever completed the repair. My truck still has the original issue.
I took my Ford F150 in on Oct. 14, 2019 to have my truck diagnosed and repaired. I had my truck towed to Wyatt Johnson because it would not start. They said I needed a new PCM. They replaced it. I took my truck home after they had it for a week, and a few days later, it wouldn't start. I took it back in on Nov. 6 2019 and they told me "a wire was loose". Again, a few days later, the truck wouldn't start. In between all of this I had numerous phone calls with the dealership and with Ford corporate, all who seemed unwilling to help me.
As of today, Nov. 19, 2019, my truck is not starting. The original issue has yet to be solved.
I have disputed the charge on my credit card with this dealership as I want a refund. They did not complete the promised repair and have made no effort to try to do so. They need to admit fault and refund for not providing a service I came to Wyatt Johnson to receive (and expected to be completed).
Contact Name and Title: ***, GM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@wyattjohnson.com
We have attempted numerous times to connect with Mr., and, have left voicemails requesting his call back so we can communicate and set an appointment for him to bring his truck in and show us what, if any, issues he may have. We want to resolve all the issues, but we need Mr. to contact us. I have attempted to reach him again as late as yesterday and left a voicemail and still no response. We will gladly pay for and arrange any towing if needed. We just need Mr. to contact us so we can resolve any issues he may have.
Thank you,
***, GM
Wyatt Johnson Ford
Complaint Response Date bumped because: Holiday
They ran my credit to 10 different financial institutions without my permission. I was already approved at***. Ruining my credit score
I only gave them permission to run through *** and they took it on themselves to run 10 hard inquiries without my permission and will not contact credit agencies to fix it.
I want them to contact credit agencies and fix my credit that was good until they did 10 hard inquires against it.
We at Wyatt Johnson *** strive for 100% Customer Satisfaction. As well, we understand the sensitivity as it relates to our customers' credit. Unfortunately, it seems there may have been a lack of communication as it relates to Ms. and Wyatt Johnson *** attempting to get her the best terms available. According to Experian and the credit rating agencies (quote from Experian.com) "*** scoring systems allow people to shop for the best rates on car loans without having a negative impact on their credit scores. They do so by counting all inquiries for auto loans within a given period of time (typically 14 days)as a single inquiry.... when a car dealership shotguns a loan application, they send it to many different lenders with which the dealership has relationships. The process only takes a few minutes and enables lenders to compete for the loan and for the car dealership to help their customer find the best loan terms." As evidenced here, regarding this complaint, Wyatt Johnson *** did not create any negative impact on Ms. credit. We do hope this clarifies any misconception as it relates to running credit for an auto loan. We appreciate everyone's attention to this issue, and, will consider the case closed unless otherwise notified.
With kindest regards,
***, GM
Wyatt Johnson
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true. My banker pulled up my credit and it has 10 hard inquiries that was specific to Wyatt Johnson who did not have my permission to "blanket" for a car loan. I was very clear *** motor credit inquiry only since I was already pre approved at *** and ***. The only reason I agreed to *** is because the were "suppose" to have lower interest rates.I however did not give them permission to contact any other lenders. I have all the letter and yes it did effect my credit. 10 hard inquires specific to Wyatt Johnson for a car loan. They need to fix this asap.
Our Sales Associate disputes Ms. regarding her claim that *** was only lender to submit credit to. Ms. signed credit application does not limit to only ***. And again as in my previous response, the affect on someone's credit/score from 1 hard inquiry versus 10 hard inquiries is the same. There is no negative consequence to Ms. credit as a result of her authorizing us to attempt to get her a car loan.
I appreciate all parties time and understanding of this response.
Kind regards,
***, GM
Wyatt Johnson
I bought a 2008 Subaru STi and after one and a half days of owning it the motor produced a rock knock.
The car was purchased on April 17th, a 2008 Subaru STi, and on the 19th of April the car had mechanical problems causing it to no longer run. I bought the car from Wyatt Johnson Ford and the salesman was *** R, I contacted him the day after, and he helped me slightly with a phone number of a shop they had do maintenance on it. After explaining that I don't want the car returned, or paid off, I just want the car fixed, still nothing, I left a voicemail with the GM of that store, but I never received a call back.
Payment was made via check from ***, a little bit under 19,000$.
I've had the car taken to a trusted shop in my town, and he verified that the car had a rod knock, after explaining that to him, there wasn't much said after that other than he wanted me to keep him up to date but after I explained that there wasn't much to be said.
I do not want the car paid off, I would just like for the car to run. An engine replacement and I would be more than happy with that, I just feel like I could have been treated a little bit better.
Contact Name and Title: ***, GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@wyattjohnson.com
Mr. did in fact purchase a 2008 Subaru *** from Wyatt Johnson Ford in April 2017. Mr. purchased the vehicle, and, signed documentation stating said vehicle purchase was "AS-IS, NO WARRANTY". During the test drive, there was smoke coming from the exhaust, and, Mr. witnessed the smoke. We desired to wholesale the vehicle, but, Mr. said he wanted it and would work on it himself, that he wanted THAT vehicle. After Mr. took delivery, he had some issues with it, we offered to rescind the transaction. He declined. Now we are 9 months from his purchase date, and, he is now requesting an engine, again not wanting to give up the vehicle. Wyatt Johnson Ford was ethical and accurate in its description, representation and presentation of Mr. vehicle. Our stance is he knowingly purchased his vehicle "AS-IS", and, 9 months later wants a new engine for his 2008 Subaru. We stand behind our Core Values.. Fair, Ethical and Trustworthy. We appreciate everyone's time and attention to this complaint. Our desire is 100% Customer Satisfaction, and, welcome any questions or comments. We will now consider this complaint closed.
Kind regards,
***, GM
Wyatt Johnson Ford
(The consumer indicated he/she DID NOT accept the response from the business.)
I never once recall the car smoking, even after the engine gave way. I brought two friends with me, and we discussed everything about the car and we once never seen any smoke coming from the car. I wouldn't have purchased a car that had mechanical problems, I do remember saying I wanted to work on it, but engine work was not included into that conversation because I was unaware of the underlying problems with the car.
*** H - XXX-XXX-XXXX
*** - XXX-XXX-XXXX
The two above went with me to purchase the car and neither of them recall any smoke either.
*** - XXX-XXX-XXXX
A friend that has owned and dealt with *** before, and he didn't see any smoke coming from the car either after the first five hours of purchase.
*** - XXX-XXX-XXXX
My father who has also been a mechanic for 10+ years, listened to the car after the engine gave way, and still does not recall any smoke coming from the car.
*** Automotive - Sparta, TN XXXXX - XXX-XXX-XXXX
The automotive shop in my town that we took the car to after I blew up. You are more than welcome to call any of these numbers and they will be more than happy to help as well.
I also was never offered a rescind if I'm not mistaken, if I had been offered that around the time the car had these problems it wouldn't have been what I wanted but I would have accepted returning the car. Even though it is not the outcome I want, it would have been reluctantly accepted. None of the conversations I ever had with anybody from Wyatt Johnson ever mentioned being able to return the car. Or I would have paid for it to get towed from ***'s to the Dealership.
Again, Mr. purchased this vehicle "AS-IS" 9 months ago. We did not misrepresent the vehicle then. Out of goodwill, he admits we offered to rescind the transaction, and, he declined. And again, he states he does not want to return the vehicle, yet wants a new engine 9 months later. We did not misrepresent a 10 year old vehicle. We do not feel any responsibility regarding this complaint. We would assist in locating an engine for him at wholesale dealer cost to him. We think this fair.
With kind regards,
***, GM
Wyatt Johnson Ford
Wyatt Johnson Ford sold me a *** Level-1 performance package for a *** and was unable to deliver the computer program tune, refuses to refund
I purchased a *** Ford *** Platinum FX4 Super Crew truck from Wyatt Johnson on ***. At that time, Wyatt Johnson Ford sold me a *** Level-1 performance package for the ***. The Level 1 Performance package consists of a *** CAI (Cold Air Intake) as well as RDT flash software that the dealer installs to reprogram the vehicles ECU (electronic control unit). You may find the details on this at: https://www***.com/***-fXXX-XXl-ecoboost-powerpack-level1 . When I purchased this level 1 pack, the RDT software was not yet available, so I paid for the entire level 1 package and they installed the CAI and when the RDT software came in they would install that. I was told the software would be in in July ***. July *** came and went and I was told August, then September as it continued to be delayed due to ***. *** did release it inm mid September and then immediately recalled it as they were having issues with the software tune. I decided to trade my *** in late September for another truck from another dealership. I contacted the floor sales manager at Wyatt Johnson, *** P, on 9/27 and after a month of waiting and being told on 10/27 that a check was forthcoming for the difference in not being able to deliver the second half of the performance pack, *** P finally answered my text on 11/2 and advised they owed me no refund. I texted him and told him I was coming to the dealership to discuss and did so at around *** pm on that same day. I called *** corporate customer service and asked what the CAI alone costs from them and they said $410.99 delivered. When I got there I went over the numbers as I saw them with *** and his manager *** and *** flat out refused to listen to my side of the story and said basically they were doing nothing about it. When I was in speaking to *** and *** on 11/2, *** tried to tell me that they mark up the parts from ***, yet their invoice does not show that. They make their money from the shop labor to install and the costs from *** are not marked up - so they lied to me. I told him I would file a Revdex.com complaint and contact the police as well as file a small claims action and he threw me out of the dealership. This is the economics of the deal that I covered with them, numbers from their invoice:
-Paid Wyatt Johnson $1050.00 for the level-1 pk
-*** charged Wyatt Johnson $765.00 for the pack
- The remaining $297.00 was for labor to install the CAI and the reprogram tune.
- All that was delivered was the CAI and labor to install it which is $410.99 for the CAI and approx half the labor noted above $148.50. So the total delivered out of the $1050 charged was $559.49
- This leaves a difference of $490.51 that is due me for not delivering the tune that I had already paid for and Wyatt Johnson refused to even acknowledge or reasonably discuss.
I am seeking for them to do the right thing and for them to indemnify me for the $490.51 which is the reprogram tune and the labor to install it.
I am seeking for them to do the right thing and for them to indemnify me for the $490.51 which is the reprogram tune and the labor to install it
and I communicated via email last week. *** had some scheduling issues that prevented him from speaking last week, and, stated he would call me the week of November th. I look forward to his call, and, am confident we will reach resolution once we have the opportunity for a conversation.
Please contact me with any questions or concerns.
*** A, GM
Wyatt Johnson Ford
Agreed to pay partial cost of repair. Continue to say they will but after several weeks, no response.
Purchased a used F150 in July 2018 from Wyatt Johnson. It needed a significant repair almost immediately and had to be done at another location where the truck broke down. Wyatt Johnson Ford GM (***) agreed to pay for 1/2 the cost (~$450) of the repairs. After several promises that a check was coming, there was still no check. I stated that they were not being honest. Mr. assured me "his word is his reputation" and would take care of it immediately. Two weeks later and no check. Mr. wouldn't respond either. I posted this to Yelp in a review and they immediately called and apologized, citing some type of 'oversight'. They said they would take care of this immediately. Another two weeks later and no check. They also didn't respond to a recent request for an update. It would appear this has all been false promises.
Honor their multiple promises to pay for half the repairs. They have been sent the bill twice and know what this is (~$450).
Mr. is correct that we agreed to pay for half the repairs. He absolutely should have received a refund much earlier. Due to communication errors on our part, the check was not written until today, and for that, we apologize. Check #XXXXXX was signed this morning and is being sent via UPS overnight..tracking nuber: 1Z 4YE XXX XX XXXX XXXX
I take full responsibility, and, apologize for the delay.
Kind regards,
***, GM
Wyatt Johnson Ford
(The consumer indicated he/she ACCEPTED the response from the business.)
Assuming the check arrives as stated, the vendor will have fulfilled his promise.
Go anywhere else for repairs.
They kept my van for 10 days. No repairs were made. They charged me $270 for diagnostic fees. I'm not sure anyone actually looked at my vehicle. I felt robbed.
The service was terrible. It took 8 calls over a week to get two phone calls returned. Service person had no idea what was happening with my vehicle.
Go somewhere else.
Highly DISAPPOINTED in the customer service at Wyatt Johnson Ford! I recently had my BMW in for a rear end collision repair, while it was there I asked if they could replace the headlight that was out. They said sure! Less than two weeks after I got the car back, an emergency light came on that said My lights were out. I took it to BMW they told me the cap had not been put back on the headlight enclosure, moisture had gotten in it and shorted out the system, it cost me $3500 in addition to the almost $200 I paid WJF to repair the light. I have made several phone calls asking them to take responsibility they just keep passing me around to other people, the common theme I have heard is, "I don't know anything about BMWs". This is CRYSTAL CLEAR to me, I wish you would have told me this before you told me you could change the headlight, I would have had it done right in the first place.
Car is advertise at the a final price, but is not being sold for what is advertised
THE PRICE online is 56,220.00 but they are not willing to sell it to me for that, but that is what is advertised on their website.
I would like to purchase the vehicle at the advertised price.
Contact Name and Title: *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@***.com
Sorry, but we cannot locate this customer in our database.
If they could provide some information such as which salesperson they dealt with, the stock # or VIN# of the vehicle in question, home address, phone number given, etc...
I would be more than happy to look into this matter for them.
Thank you,
***
General Manager
***-***-*** (my cell)
After numerous issues with the *** dealership refuses to fix the issue, and has cost me a large amount of money wasted.
Story time: February 2016, I bought a new car. Good features, good shape, and good price. It was a *** and since I worked at Ford,I knew the cars pretty well, right? After 6 months, I had the transmission replaced. Whatever, warranty, right? About 2 months ago, I was leaving work and my car didn't start. "Transmission Failure" it says when I manage to get it on for 2 seconds. Take it to the dealership, 'Its the transmission module, we'll have it replaced in a couple days'. Cool. I pick it up "oh no, it was just the battery,'. I was so upset about another issue (see below), I gave up the arguing. Current: 1. My transmission is messed up, so either a. They fooled with it and lied to avoid the lawsuit against ford and still screwed it up or b. They should've listened to me the first time. time, but since I'm a *** I'm an *** Also, 2. Neither my Headlights OR my taillights are working. I will never purchase a Ford again, EVER.
What really brings me to complain about this dealership specifically, is the $525+ they cost be cause of misinformation, and refuse to speak to me about reimbursement. When the most recent transmission failure occurred, I was taken to get a rental car and was told that 'Ford would Reimburse me' for all $525. This was not true, and has caused me hardship. I never would have needed a rental is the issue has been fixed the first time, but also, I did not even really need one. I could have received rides from friends and family for free, I only opted for the rental car 1. to have the freedom and 2. because I was told I would be reimbursed.
I am desiring full reimbursement of the rental car fees (plus interests), and to be placed in a new car with a similar payment.
Contact Name and Title: *** CDO
Contact Phone: ***
Contact Email: ***@wyattjohnson.com
We regret the issues that Ms *** experienced. As requested, Wyatt Johnson Ford wrote a check November 21, 2017, for full reimbursement of the rental vehicle to Ms., and, our records show the check cleared on November 28, 2017. Regarding the request for a new car, Wyatt Johnson does not warranty this vehicle. The warranty on the vehicle is provided by Ford Motor Company, as this is a manufacturer warranty and this portion of this case is "product related", and should be directed to Ford Motor Company.
Again, we wish the best for Ms., and wish her faith in Ford can be salvaged.
Kind regards,
***
Wyatt Johnson Ford