Wyckes Furniture LLC

I placed an online order for a couch after visiting the Wyckes Furniture store about a month agoI was told that delivery is usually between 3-business daysOver the next two weeks, I called the store several times to find out a timeline for my delivery and when I should expect the couchI very rarely got a hold of someone, as they do not ever answer the phone at this establishment, and when I would speak to someone, I would get a different answer each timeEvery person I spoke with "guaranteed" me a delivery date that came and went After the 10-business day mark had significantly passed, I sent several emails to the "corporate" email address, and continuously tried calling and leaving voice mails for the store and the managerAfter dozens of calls, emails, and voice mails, the store manager Andre finally called me back and confirmed (I have this recorded) that my couch was in the store and I would hear from the delivery contact within hours to schedule my delivery As expected, three days went by and I received no such callI once again began calling, emailing and leaving voice mails to find out what was going on and when my couch would arriveAt this point, it had been nearly a month I finally reached the store after three days and was told that Andre was not in that dayWhen I explained my situation and demanded to speak to someone that knew what was going on, I was simply told that there's no way Andre would have told me that my furniture was coming, because it hadn't even arrived at the store, confirming that Andre had liedHe said that it "might" be in that week, and from there, the delivery company would contact me in "maybe" hours, maybe 48, sometimes longer than that.I was offered no explanation or apology as to this ridiculous delay and the unprofessional customer service (not answering phones, returning calls/emails/etc.) I once again sent an email to the "corporate" email and let them know that I expected a guaranteed delivery date asap, as well as some sort of compensation for my troubleAbout thirty minutes later (the fastest they've EVER responded) I received a short email saying that they had cancelled my order and refunded me 70% of what my credit card was charged Absolute insanityTheir "cancellation" policy was 90% back on orders cancelled, and only 70% back on cancelled orders that had already arrived in the store, though I had been told JUST THAT DAY that my order had not in fact arrived in the store I have never in my life dealt with more unprofessional management and employees, and cannot stress enough to stay FAR away from this storeMoving from New Jersey to California was enough of a stress - purchasing furniture for a new apartment should never be this much of a headache

The customer would need to tighten the buttons if it is snagging on they're clothing

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They cannot keep my $ DON"T I HAVE A RIGHT TO CHANGE MY MIND ? AND I DID IT RATHER QUICKLY AS WELL ! PLUS they are saying that they can keep 30% of the total cost of the couch if I decide on something else , THAT MEANS THAT OUT OF THE $I gave them I would only get to apply $to something else but regardless I would not get $cash refund either I HAVE TO SPEND THE $in THEIR STORE !!!! THIS HAS GOT TO BE ILLEGAL !!! I WANT THE Revdex.com TO LOOK INTO THE CONSUMER PROTECTION LAWS AND THE CALIFORNIA FAIR ACT AND PREVENT THEM FROM HARBORING MY MONEY AND FORCING ME TO SPEND IT THERE AFTER I CHANGED MY MIND AFTER ALL I NEVER RECEIVED ANY MERCHANDISE FROM THAT STORE AS OF YET AND I DO NOT WANT TO DO BUSINESS WIT HTHEM AND I WANT MY FULL BACK !!!! THEY NEVER ADVISED ME THAT THERE ARE NO REFUNDS NOW DID THEY EVEN MENTION TO ME THAT THEY KEEP 30% IF YOU REVERT FROM THE LAY AWAY PLAN I WAS TRICKED AND COERSED THEY HAVE ALSO OTHER COMPANY POLICIES THAT ARE OUTRAGEOUS AND THIS BUSINESS MUST BE INVESTIGATED!! [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted]

The customer signed our terms going over layaways and NO REFUNDS NO RETURNS The item is ready for pickup anytime the customer pays off the layaway and has days from the date of purchase to complete layaway As the customer signed and agreed on the layaway NO REFUNDS NO RETURNS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.Hi
This was the same response I received when I spoke to the manager ***I did try tighning one of the buttons but the entire string came out & it's impossible for me to get it back inThere are also close to buttons on the bottom cushionsThey should have been made tighter by the manufacturerSince this complaint more buttons have come offThey are responsible for tightening the buttons not meIf it was one or two that loosened over time I would understand but this problem appeared the day the sectional was deliveredI do hope this problem will be resolved.
Regards,
*** ***

The items were delivered in the time window setup with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is *** ** ** *** with the consumer complaint #***I read the company's answer and they did not addressed the situation since they answered "The customer has initiated a credit card dispute. For any information please review the information from the credit card dispute response." My credit card dispute was already closed because the company's answer was that they would give me my money back but the company would charge me 30% for restocking fees, and I disagree since it was the same answer they give me the first time that I went to see themTherefore, the is nothing else I can do through my credit card dispute because it's already closed. Thank you for your help,*** ** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
HiThis was the same response I received when I spoke to the manager ***I did try tighning one of the buttons but the entire string came out & it's impossible for me to get it back inThere are also close to buttons on the bottom cushionsThey should have been made tighter by the manufacturerSince this complaint more buttons have come offThey are responsible for tightening the buttons not meIf it was one or two that loosened over time I would understand but this problem appeared the day the sectional was deliveredI do hope this problem will be resolved.
Regards,
*** ***

The manufacture has denied the claim and the customer has been informed on how to tighten the buttons

As stated we have offered repair and as the customer has refused and filed a credit card dispute we will await that process

Customer signed acknowledging our lay away policy and restocking fees The customer can review the copy given to her at the time of purchase to review the policy and charges

The customers emails were received and reviewed and the customer was contacted to setup a repair technician to come and touch up based on pictures provided and repair the issue as a customer service offer as the items were delivered and setup for the customer and inspected after setup and signed for
by the customer as received in good condition The customer did not state any issue until days after the delivery and has refused our offers and stated they will not let anyone in there house and became verbally combative and stated she already called her credit card company to dispute As the customer signed the items were received in good condition and signed all sales final, no return, no refund, no exchange and has refused to allow a technician to come out and has initiated a credit card dispute we are awaiting the out come of the credit card dispute the customer initiated

The customer signed our terms at purchase and can review documentation from the credit card company on the dispute and outcome.

The customer has initiated a credit card dispute.  For any information please review the information from the credit card dispute response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They cannot keep my $300.00 ......   DON"T I HAVE A RIGHT TO CHANGE MY MIND ?  AND I DID IT RATHER QUICKLY AS WELL !    PLUS they are saying that they can keep 30% of the total cost of the couch if I decide on something else , THAT MEANS THAT OUT OF THE  $300.00 I gave them I would only get to apply $90.00 to something else but regardless I would not get $90.00 cash refund either.  I HAVE TO SPEND THE $90.00 in THEIR STORE !!!!   THIS HAS GOT TO BE ILLEGAL !!!    I WANT THE Revdex.com TO LOOK INTO THE CONSUMER PROTECTION LAWS AND THE CALIFORNIA FAIR ACT AND PREVENT THEM FROM HARBORING MY MONEY AND FORCING ME TO SPEND IT THERE AFTER I CHANGED MY MIND.......  AFTER ALL I NEVER RECEIVED ANY MERCHANDISE FROM THAT STORE AS OF YET AND I DO NOT WANT TO DO BUSINESS WIT HTHEM AND I WANT MY FULL 300.00 BACK !!!!  THEY NEVER ADVISED ME THAT THERE ARE NO REFUNDS NOW DID THEY EVEN MENTION TO ME THAT THEY KEEP 30% IF YOU  REVERT FROM THE LAY AWAY PLAN.   I WAS TRICKED AND COERSED.  THEY HAVE ALSO 4 OTHER COMPANY POLICIES THAT ARE OUTRAGEOUS AND THIS BUSINESS MUST BE INVESTIGATED!![redacted] 
Regards,
[redacted]

I placed an online order for a couch after visiting the Wyckes Furniture store about a month ago. I was told that delivery is usually between 3-10 business days. Over the next two weeks, I called the store several times to find out a timeline for my delivery and when I should expect the couch. I very rarely got a hold of someone, as they do not ever answer the phone at this establishment, and when I would speak to someone, I would get a different answer each time. Every person I spoke with "guaranteed" me a delivery date that came and went.

After the 10-business day mark had significantly passed, I sent several emails to the "corporate" email address, and continuously tried calling and leaving voice mails for the store and the manager. After dozens of calls, emails, and voice mails, the store manager Andre finally called me back and confirmed (I have this recorded) that my couch was in the store and I would hear from the delivery contact within 24 hours to schedule my delivery.

As expected, three days went by and I received no such call. I once again began calling, emailing and leaving voice mails to find out what was going on and when my couch would arrive. At this point, it had been nearly a month.

I finally reached the store after three days and was told that Andre was not in that day. When I explained my situation and demanded to speak to someone that knew what was going on, I was simply told that there's no way Andre would have told me that my furniture was coming, because it hadn't even arrived at the store, confirming that Andre had lied. He said that it "might" be in that week, and from there, the delivery company would contact me in "maybe" 24 hours, maybe 48, sometimes longer than that.I was offered no explanation or apology as to this ridiculous delay and the unprofessional customer service (not answering phones, returning calls/emails/etc.).

I once again sent an email to the "corporate" email and let them know that I expected a guaranteed delivery date asap, as well as some sort of compensation for my trouble. About thirty minutes later (the fastest they've EVER responded) I received a short email saying that they had cancelled my order and refunded me 70% of what my credit card was charged.

Absolute insanity. Their "cancellation" policy was 90% back on orders cancelled, and only 70% back on cancelled orders that had already arrived in the store, though I had been told JUST THAT DAY that my order had not in fact arrived in the store.

I have never in my life dealt with more unprofessional management and employees, and cannot stress enough to stay FAR away from this store. Moving from New Jersey to California was enough of a stress - purchasing furniture for a new apartment should never be this much of a headache.

The customer would need to tighten the buttons if it is snagging on they're clothing.