Sign in

Wyland Galleries Waikiki

Sharing is caring! Have something to share about Wyland Galleries Waikiki? Use RevDex to write a review
Reviews Wyland Galleries Waikiki

Wyland Galleries Waikiki Reviews (4)

I would like to address the Mr [redacted] 's additional concerns in his last response Our gallery display pieces are not for sale and are for display purposes only, therefore, could be referred to as "displays" or "samples" The gallery displays are made of the same material and molds as the pieces we order for our clients, and what Mr [redacted] received Mr [redacted] has confirmed that he did see and hold the pieces in the gallery [redacted] pieces can also be referred to as Bronze because of their bronze coloring The art consultant confirmed he did research the term Bronze it is an appropriate description to [redacted] due to the color Both solid bronze sculptures and [redacted] sculptures must be sealed with a lacquer or wax finish to maintain their patina over time If not sealed and maintained the patina both solid bronze and [redacted] sculptures can change over time Per the terms and conditions on our sales invoices, delivery times on all sculptures (Bronze, [redacted] , Lucite, Acrylic...) is to days Typical turn around times for the mirrors were closer to the days and sometimes quicker than this as was the case with Mr [redacted] 's mirrorsWith regards to the letter from the art professor Mr [redacted] submitted, the professor is accurate stating that the mirrors are not Hot Cast (solid) bronze mirrors as that is not what the mirrors are Mr [redacted] 's art consultant confirmed when Mr [redacted] inquired if the mirrors were Bronze, that they were [redacted] Mr [redacted] purchased [redacted] mirrors and this is what Mr [redacted] received He did not purchase hot cast bronze mirrors therefore did not receive hot cast bronze mirrorsI have no information on Mr [redacted] 's credit card account and cannot confirm if his credit card company has reapplied the charge for the mirrors on his account or if it remains a credit I can confirm on March 23, our corporate office received correspondence from our credit card processing company that Mr [redacted] 's dispute had been closed in our favor and the funds for the mirrors were returned to our account Lastly, yes, the last response came from me but I did not imply I was present at the time of the sale My response stated "Below is a summary of the account of the sale as given by the clients art consultant." I then copied and pasted the art consultants summary into my response Below this, I went on to confirm the accuracy of the value of the mirrors We are confident that Mr [redacted] was properly advised and shown the mirrors; as well as had the opportunity to touch and feel what he was purchasing at the time of the sale Per the terms and conditions on the invoice he signed, All Sales are Final and there are No Refunds Mr [redacted] has received the mirrors he purchased from our gallery as stated on his invoice and within the delivery times stated on his invoiceThank you, Lisa M [redacted]

From: [redacted] Sent: Wednesday, April 08, 2015 7:50 AMTo: [redacted]...

Cc: '[redacted]Subject: Case ID [redacted] Hello [redacted], We did not receive information to respond to this complaint until today and I have not been able to find a way to respond online.  Below is a summary of the account of the sale given by the clients art consultant.  Please advise what I can do to update this file or re-open if possible. On December 05, 2014, I remember [redacted] was enjoying himself at the show.  He was nothing but smiles and laughter.  He was a very good negotiator.  After several offers back and forth he purchased his first piece of the night painting on metal by [redacted] at a great  price.  He continued the evening the same way.  He smiled and negotiated amazing deals.  He saw the mirrors and loved them.  He asked if they were bronze and I said yes they are [redacted]s.  I brought over the one of the mirrors for him to touch and feel the material.  Being that he was a collector of originals I recommended that he get the more exclusive Artist Proof versus the regular Limited Edition.  Since he wanted both mirrors and was such a great negotiator, I offered both mirrors at the most compelling price possible.  When he saw the offer, he agreed that it was a great deal and happily accepted the offer.  [redacted] was very happy the entire evening and told not only me, but the other collectors around him how much fun he was having.   I had also let [redacted] know what Wyland's Original Oils were selling for before the auction had started.  He knew what a good price would be before he placed his first bid and started bidding against another collector up until Wyland stopped the bidding and reduced the bid.   Wyland only wanted good feelings and didn't want a bidding war.   Wyland said that he would do another original at the lower bid to satisfy both parties and everyone was happy. [redacted] acquired all of his fine art at bargain levels.  He told me that it wasn't his first time acquiring fine art and he had previously made much larger purchases monetarily on other occasions.  He also mentioned several times that he doesn't worry about his financial situation because he was a successful doctor.  I was quite taken aback when I discovered later that he was contesting his purchases.  He had only praises and smiles the entire evening.   In Addition to the art consultants summary, I can also confirm that Mr. [redacted] did pay $2194.00 for both mirrors ($1403 for the Turtle and $791 for the Humpback) which included shipping and according to the artists website under the replacement values, the current estimated value for the mirrors is $3860 ($2730 for the Turtle and $1130 for the Humpback).  The pieces are Limited Edition Fine Art and are not only worth $100 - $300.  Mr. [redacted] was advised what he was purchasing at the time or the sale and has received what he saw in the gallery.  Additionally when Mr. [redacted] disputed his credit card charge, the dispute was closed in our favor. Thank you, Lisa M[redacted] Signature Gallery Group [redacted]

I would like to address the Mr. [redacted]'s additional concerns in his last response. 
Our gallery display pieces are not for sale and are for display purposes only, therefore, could be referred to as "displays" or "samples".  The gallery displays are made of the same material and molds as the pieces we order for our clients, and what Mr. [redacted] received.  Mr. [redacted] has confirmed that he did see and hold the pieces in the gallery. 
[redacted] pieces can also be referred to as Bronze because of their bronze coloring.  The art consultant confirmed he did research the term Bronze it is an appropriate description to [redacted] due to the color.   Both solid bronze sculptures and [redacted] sculptures must be sealed with a lacquer or wax finish to maintain their patina over time.  If not sealed and maintained the patina both solid bronze and [redacted] sculptures can change over time. 
Per the terms and conditions on our sales invoices, delivery times on all sculptures (Bronze, [redacted], Lucite, Acrylic...) is 120 to 180 days.  Typical turn around times for the mirrors were closer to the 120 days and sometimes quicker than this as was the case with Mr. [redacted]'s mirrors.
With regards to the letter from the art professor Mr. [redacted] submitted, the professor is accurate stating that the mirrors are not Hot Cast (solid) bronze mirrors as that is not what the mirrors are.  Mr. [redacted]'s art consultant confirmed when Mr. [redacted] inquired if the mirrors were Bronze, that they were [redacted].  Mr. [redacted] purchased [redacted] mirrors and this is what Mr. [redacted] received.  He did not purchase hot cast bronze mirrors therefore did not receive hot cast bronze mirrors.
I have no information on Mr. [redacted]'s credit card account and cannot confirm if his credit card company has reapplied the charge for the mirrors on his account or if it remains a credit.  I can confirm on March 23, 2015 our corporate office received correspondence from our credit card processing company that Mr. [redacted]'s dispute had been closed in our favor and the funds for the mirrors were returned to our account. 
Lastly, yes, the last response came from me but I did not imply I was present at the time of the sale.  My response stated "Below is a summary of the account of the sale as given by the clients art consultant."  I then copied and pasted the art consultants summary into my response.   Below this, I went on to confirm the accuracy of the value of the mirrors. 
We are confident that Mr. [redacted] was properly advised and shown the mirrors; as well as had the opportunity to touch and feel what he was purchasing at the time of the sale.  Per the terms and conditions on the invoice he signed, All Sales are Final and there are No Refunds.  Mr. [redacted] has received the mirrors he purchased from our gallery as stated on his invoice and within the delivery times stated on his invoice.
Thank you,
Lisa M[redacted]

Complaint: [redacted]
I am rejecting this response because:
I am happy that they finally admit the material in the piece is not bronze. The fact that the art consultant had to "do research" to see if it was OK to describe the pieces as bronze (because of the coloring), tells a great deal of the nature of that claim. The people that go into a gallery are not art consultants and should not be presumed to be so. this gallery seems to be designed around a practice to deceive the consumer into believing that they are getting something that they are not. During my interaction with the art consultant I specifically asked "what are they made of?" and his response was bronze. There was no mention of "cold cast", but even if there was it is not a term the average consumer would understand. As far as holding the pieces, as I stated before I was told they were samples and had a conversation in front of the consultant how the real pieces must be hollow to maintain the same weight. It should have been clear that I was under the impression that the mirrors would be actual bronze (especially since that is what he told me it was). Most importantly on the sales invoice the media is described as bronze.
In art, medium refers to the material with which the artist works. On the invoice, the media is stated as bronze. This is not under the description of the pieces (as a color could be), but under the media (a color can not be a media). There is no mention of cold cast (a deceptive term at best), epoxy, or any other material. Bronze is an alloy of tin and copper, that is what I was lead to believe I was ordering, that is what my invoice says I ordered, but that is not what I received. 
According to the terms and conditions of the invoice that their sale consultant signed, the media of the mirrors that I ordered was to be Bronze. Their claim of an all sales final and no refunds policy presumes that they have fulfilled their end of the bargain and delivered what is specified on the invoice. They have failed to deliver items of the specified media (material) as outlined on their own invoice. This is literally a material change from what was ordered. 
Sincerely,
[redacted]

Check fields!

Write a review of Wyland Galleries Waikiki

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Wyland Galleries Waikiki Rating

Overall satisfaction rating

Address: 270 Lewers St # 1-102, Honolulu, Hawaii, United States, 96815-1950

Phone:

Show more...

Add contact information for Wyland Galleries Waikiki

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated