Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Good afternoon, Travelocity resolved this dispute, please close this complaint as well Thank you, [redacted]
Case# [redacted] Site# [redacted] Dear [redacted] , Thank you for contacting Wyndham Customer CareWe sincerely apologize that your expectations of Wyndham were not met While Wyndham is solely the franchisor of the Wyndham trademarks and service marks to independently owned and operated Wyndham guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriouslyWe have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situationAs the franchisee is in the best position to respond , please direct any further communications to: [redacted] Suite [redacted] Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention [redacted] Customer Care Representative
Dear Contact,
Thank you for contacting Wyndham Customer Care regarding *** ***'s concerns.
We have forwarded this information to the property, *** *** will need to continue to work with the property directly
Thank you,
*** ***
Customer Care
Complaint: ***
I am rejecting this response because:
I have spoke to the general manager of the Wyndham Garden Hotel, *** ** and they have done very well in resolving the problem
They emailed me the invoice of the rooms treated for bed bugs, and wrote off the full amount of my room charges and credited it to my
credit card.
The general manager and supervisor were very polite and helpful to help me know how to treat my luggage and clothing to prevent me
from any more problems with bed bugs.
My only unresolved issue is to wait several months and make sure I don't have bed bugs at my house and if I were to have an outbreak
that Wyndham would pay for my home to be treated
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Good afternoon, Travelocity resolved this dispute, please close this complaint as well. ...
Thank you for
contacting Wyndham Customer Care. We sincerely apologize that your
/>
expectations of Wyndham were not met.
While Wyndham is solely the franchisor of the Wyndham trademarks and
service marks to independently owned and operated Wyndham guest lodging
facilities and does not control the day-to-day operations or management of
this facility, we are committed to ensuring that good service and quality
accommodations are provided by our franchisees.
You have made us aware of an instance where one of our franchisees did
not satisfy a valued customer and we take these matters seriously. We have
notified the owner/operator of this facility and conveyed our expectation
that he/she take steps to address the situation adequately, and asked that they contact you
directly to discuss the situation. As the franchisee is in the best position to respond ,
please direct any further communications to:
[redacted]
Again, we apologize for any inconvenience and thank you for bringing your
concerns to our attention.
So my daughter graduated high school this year And with the money she has saved went to Texas, She had Went on Travelocity book the flight and the hotel A bundle Made the flight landed went to the hotel wyndham Garden Hotel They were not very kind to the kids that showed up there After they found out they were all just 18 which I believe was just two of them Exceeded to tell them they needed to leave the hotel Maranda asked for her money back they said no that she would have to go through Travelocity Well after she try getting through Travelocity She was told to call back another time because the representative there was not there to be able to help her. So she try calling the hotel again they had hung up on her told her to call back another time rudely the most rude people you would ever meet She called them at least three times to explain what was going on Each time she was told Nothing and was hung up on I had to call Travelocity myself to get somewhere with this whole situation Travelocity worked with us The hotel did not They are rude and inconsiderate and has taken $500 of my daughters money and did not return it it is disrespectful and not very kind to those young kids who have graduated and are trying to do something besides sit at home I do not appreciate the way They treated my daughter And to this point they did not give her anything Travelocity on the other hand did I want to thank them but do not want to think that hotel Something needs to be done about them Thank you
Case#[redacted] Site#[redacted] Dear [redacted], Thank you for contacting Wyndham Customer Care. We sincerely apologize that your expectations of Wyndham were not met. While Wyndham is solely the franchisor of...
the Wyndham trademarks and service marks to independently owned and operated Wyndham guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees. You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriously. We have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situation. As the franchisee is in the best position to respond , please direct any further communications to: [redacted] Suite [redacted] Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention. [redacted] Customer Care Representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Good afternoon, Travelocity resolved this dispute, please close this complaint as well Thank you, [redacted]
Case# [redacted] Site# [redacted] Dear [redacted] , Thank you for contacting Wyndham Customer CareWe sincerely apologize that your expectations of Wyndham were not met While Wyndham is solely the franchisor of the Wyndham trademarks and service marks to independently owned and operated Wyndham guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriouslyWe have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situationAs the franchisee is in the best position to respond , please direct any further communications to: [redacted] Suite [redacted] Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention [redacted] Customer Care Representative
Dear Contact,
Thank you for contacting Wyndham Customer Care regarding *** ***'s concerns.
We have forwarded this information to the property, *** *** will need to continue to work with the property directly
Thank you,
*** ***
Customer Care
Complaint: ***
I am rejecting this response because:
I have spoke to the general manager of the Wyndham Garden Hotel, *** ** and they have done very well in resolving the problem
They emailed me the invoice of the rooms treated for bed bugs, and wrote off the full amount of my room charges and credited it to my
credit card.
The general manager and supervisor were very polite and helpful to help me know how to treat my luggage and clothing to prevent me
from any more problems with bed bugs.
My only unresolved issue is to wait several months and make sure I don't have bed bugs at my house and if I were to have an outbreak
that Wyndham would pay for my home to be treated
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Good afternoon, Travelocity resolved this dispute, please close this complaint as well. ...
Thank you, [redacted]
Case#[redacted]
Site#[redacted]
Dear [redacted]
Thank you for
contacting Wyndham Customer Care. We sincerely apologize that your
/>
expectations of Wyndham were not met.
While Wyndham is solely the franchisor of the Wyndham trademarks and
service marks to independently owned and operated Wyndham guest lodging
facilities and does not control the day-to-day operations or management of
this facility, we are committed to ensuring that good service and quality
accommodations are provided by our franchisees.
You have made us aware of an instance where one of our franchisees did
not satisfy a valued customer and we take these matters seriously. We have
notified the owner/operator of this facility and conveyed our expectation
that he/she take steps to address the situation adequately, and asked that they contact you
directly to discuss the situation. As the franchisee is in the best position to respond ,
please direct any further communications to:
[redacted]
Again, we apologize for any inconvenience and thank you for bringing your
concerns to our attention.
[redacted]
Customer Care Representative
So my daughter graduated high school this year And with the money she has saved went to Texas, She had Went on Travelocity book the flight and the hotel A bundle Made the flight landed went to the hotel wyndham Garden Hotel They were not very kind to the kids that showed up there After they found out they were all just 18 which I believe was just two of them Exceeded to tell them they needed to leave the hotel Maranda asked for her money back they said no that she would have to go through Travelocity Well after she try getting through Travelocity She was told to call back another time because the representative there was not there to be able to help her. So she try calling the hotel again they had hung up on her told her to call back another time rudely the most rude people you would ever meet She called them at least three times to explain what was going on Each time she was told Nothing and was hung up on I had to call Travelocity myself to get somewhere with this whole situation Travelocity worked with us The hotel did not They are rude and inconsiderate and has taken $500 of my daughters money and did not return it it is disrespectful and not very kind to those young kids who have graduated and are trying to do something besides sit at home I do not appreciate the way They treated my daughter And to this point they did not give her anything Travelocity on the other hand did I want to thank them but do not want to think that hotel Something needs to be done about them Thank you
Case#[redacted] Site#[redacted] Dear [redacted], Thank you for contacting Wyndham Customer Care. We sincerely apologize that your expectations of Wyndham were not met. While Wyndham is solely the franchisor of...
the Wyndham trademarks and service marks to independently owned and operated Wyndham guest lodging facilities and does not control the day-to-day operations or management of this facility, we are committed to ensuring that good service and quality accommodations are provided by our franchisees. You have made us aware of an instance where one of our franchisees did not satisfy a valued customer and we take these matters seriously. We have notified the owner/operator of this facility and conveyed our expectation that he/she take steps to address the situation adequately, and asked that they contact you directly to discuss the situation. As the franchisee is in the best position to respond , please direct any further communications to: [redacted] Suite [redacted] Again, we apologize for any inconvenience and thank you for bringing your concerns to our attention. [redacted] Customer Care Representative