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Wyndham Garden - Manassas

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Wyndham Garden - Manassas Reviews (2)

Dear Revdex.com Representative, This letter is in reference to complaint ID #***, this complaint is in reference to *** *** *** and her Banquet Services that she claims were not to her standardsAs per your request we are writing to explain the situation with *** *** and her
event planning*** *** came to us in to schedule her wedding for that year in November 28th, to be exact, at that point she signed a contract with us for her Wedding and gave a $deposit as stated on the initial contract that is non-refundable*** *** contacted us month before the event and "postponed" her wedding event until the following year 2015, kindly we excepted to change her date without any penalties to her deposit*** *** yet again contacted us, and this time said she stated she would not be doing her wedding that instead she would like to use her deposit for an event that she had for her church, once again we kindly accepted for her request to change the event name and date without any penalties to her deposit, but as it looked with her history she once again called weeks prior to the church event and cancelled that event as well and asked if we could refund her deposit for the event since she no longer was going to an event with us, we explained to her that based on the contract rules and regulations that she agreed to and signed we could not refund her deposit nor could we transfer the date again, however *** *** managed to convenience us once again to change her event name and date using her initial deposit since 2014, so now we are on the 3rd event with *** *** that as like the rest of the events is being cancelled and she is once again requesting her deposit be given back, unfortunately this time around for her we are not going to be so lenient with her and we are not giving her deposit backWe have not heard from *** *** to this day in regards to her upcoming event and she is week away from her event dateTo our personal opinion we have been more then understanding and attentive to her events.We hope that this explanation of the incident has clarified all the questions that you may have had, but if you have any further questions or concerns please feel free to contact us at your earliest convenienceThank you.Sincerely,Management Team

Thank you for notifying our office of the concern filed by [redacted] at the Wyndham property in Manassas, VA.We apologize that the property did not meet the guest's expectations of our brand's high standard of customer service.  Customer Care has reached out to [redacted] via email and...

offered her 15,000 Wyndham Reward points as a goodwill gesture.If you need any more information on this matter, please contact me directly at [email protected] Regards,Mary B.Liaison, Customer Care Wyndham Hotel Group

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Address: 10800 Vandor Lane, Manassas, Virginia, United States, 20109

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