Wyndham Garden San Diego Near Sea World

Dear Contact: Thank you for notifying our office of the concern filed by [redacted] We are sincerely sorry to hear we did not provide the guest, with an excellent experienceYou can count on our team to help resolve your concerns We are committed to assuring that all of its properties provide good service and quality accommodationsWe would be happy to assist Mr [redacted] on resolving his concern Please provide the following information to help us expedite the process: Name and address of the property As soon as we receive this information, we will look into this further and respond back If your office requires any further information regarding this, please contact me at [redacted] Sincerely [redacted] Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The address they have requested is: [redacted] [redacted] *** [redacted] We look forward to our full return of the stay costs, a written apology, and a donation to Autism Speaks in the name of our son Regards, [redacted]

Dear [redacted],

 
Thank you for
contacting Wyndham Customer Care. We sincerely apologize that your
expectations of Wyndahm were not met.
 
While Wyndham is solely the franchisor of the Wyndham trademarks and
service marks to independently owned and operated Wyndham guest lodging
facilities and does not control the day-to-day operations or management of
this facility, we are committed to ensuring that good service and quality
accommodations are provided by our franchisees.
 
You have made us aware of an instance where one of our franchisees did
not satisfy a valued customer and we take these matters seriously. We have
notified the owner/operator of this facility and conveyed our expectation
that he/she take steps to address the situation adequately, and asked that
they contact you directly to discuss the situation. As the franchisee is in
the best position to respond , please direct any further communications to:
[redacted]

Again, we apologize for any inconvenience and thank you for bringing your
concerns to our attention.
 

[redacted]
Customer Care Representative

Dear Contact:
 
Thank you for
notifying our office of the concern filed by [redacted].  We are sincerely sorry to hear we did not
provide the guest, with an excellent experience. You can count on our team to
help resolve your concerns.
 
We are...

committed
to assuring that all of its properties provide good service and quality
accommodations. We would be happy to assist Mr. [redacted] on resolving his
concern.  Please provide the following
information to help us expedite the process: 
Name and address of the property. 
As soon as we receive this information, we will look into this further
and respond back.
 
If your office
requires any further information regarding this, please contact me at [redacted].
 
Sincerely[redacted]Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The address they have requested is:[redacted]
[redacted]  [redacted]
[redacted] 
[redacted]We look forward to our full return of the stay costs, a written apology, and a donation to Autism Speaks in the name of our son.  
Regards,
[redacted]