Wyndham Resort Development

part of the shipment was missing andNoted as for the dresser

Thank you for forwarding this consumer’s rejection to our attention Anthem Claim Management offers the following documents in support of our A copy of the email Anthem Claim Management sent to the moving company on April with MrWilliams’ signed settlement release attached A copy of the email Anthem Claim Management sent to the moving company on June 19th Contrary to MrWill [redacted] statement, the evidence shows Anthem Claim Management processed MrWilliams claim and forwarded all documentation to the moving company in a timely mannerThank you

**them Claim M**agement is a 3rd party administrator contracted to process transit related damage and loss claims and to render a recommendation on coverage based supported by evidence submitted in support of the claim, contract terms including level of the valuation coverage chosen and applicable federal regulations regarding the transport of household goods in interstate commerce.MsF [redacted] claim was reviewed by an AMSA certified adjuster and a recommendation for coverage was made for all items claimed except for items packed by MrF**When processing the claim, the adjuster failed to properly enter the approved items before printing the releaseAs the item list was not captured, the release did not register the approved items and showed a $balanceWe have explained the error and emailed MrF [redacted] amended form reflecting the correct adjustment.Federal law allows a shipper valuation coverage options: A free limited liability valuation option or a Full Value Protection (FVP) option, which may be purchased at rates described by the carrier’s tariffIn order to be covered under the FVP option, a shipper must choose the FVP coverage option on the Bill of Lading or Valuation Addendum and pay for the FVP coverageNeither federal law nor the carrier’s tariff contain provisions allowing for free FVP coverageMrF [redacted] signed for the FVP but the Bill of Lading does not show that MrF [redacted] paid for the FVP coverageFurthermore Viper did not confirm that MrF [redacted] paid for the FVP coverage optionTherefore liability is limited to $We respectfully deny that we acted in a deceitful mannerMrF**’s claim was adjusted for all items claimed with the exception of items packed by MrF**The settlement form registered a $balance due to human error but had been correctedWe regret that MrF [redacted] thought it necessary to go to the Revdex.com without waiting for us to responded to his inquiry or giving us an opportunity to explain our recommendationThamk you

Anthem Claim Management (ACM) is a 3rd party claim administratorCoverage recommendations are consistent with contract terms and applicable lawMrD [redacted] claim was reviewed by a qualified adjuster, certified by the American Moving & Storage Association Section Disclosures, on the mover’s Bill of Lading contains the following with regards to Filing of Claims: “Carrier shall not be liable for the loss or damage of the good unless claim is made in writing supported by proof of ownership, value and weightAs a condition precedent, all outstanding monies due to the carrier must be paid in full before any claim can be madeClaims must be filed within months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logsAll damages and missing items must be noted on the inventory logsDamage indications must specify each item damaged at the time of delivery.” The Household Goods Descriptive Inventory contains the following in close proximity to MrD [redacted] signature: “WARNING ->Before signing check shipment, count items and describe damage or loss on the right above.” Based upon MrD [redacted] pictures ACM recommended coverage, despite the lack of damage notations on the inventoryMrD [redacted] was provided with two coverage optionsOne was free but limited carrier liabilityThe second option provided more coverage and was available for an additional feeIn the present case MrD [redacted] opted for the limited liability coverage which limited liability to $per pound for eligible items ACM’s work was consistent with the contract terms and applicable lawCopies of the moving documents were emailed to MrD***Thank you

MsB [redacted] submitted a claim which was received in our office on July 29, Upon initial review in September it was determined that additional information was required from the moving company.The moving company advised us they would send the required information but despite repeated attempts to obtain that information it was not sent by the moving companyIn addition, the moving companies account with ACM was put on hold due to outstanding fees owed to ACM and ultimate terminated on January 1, Federal law allows a carrier up to days to process a claim before extensionsThe processing of MsB [redacted] ’s claim was delayed due to our inability to obtain necessary information from the moving company, and the failure of the moving company to fulfill its financial obligationsRegardless, MsB [redacted] should not have been inconvenienced due our dispute with the carrier, and we apologize for the delayMsB [redacted] ’s claim was reviewed by an analyst, certified by the [redacted] A letter of disposition including ACM’s coverage recommendation has been mailed to MsB [redacted]

The missing items were part of the damaged tv stand, and for claims purposes are considered to be the same itemThe dresser was not noted as damaged during delivery and the pictures submitted in support of the claim were grainy making it impossible to evaluate the damageMsS***'s claim was accepted for the damaged tv standIf MsS [redacted] is still not satisfied, federal law allows intestate moving customers the opportunity to have their claim reviewed in arbitration MsS [redacted] claim adjustment is consistent with the contract terms and applicable federal lawThank you

Thank you for forwarding this consumer’s concerns to our attentionWe offer the following response: Anthem Claim Management (ACM) is a third party administrator, hired by the moving company to process transit related claims and to make a recommendation on coverageAnthem Claim Management is not an insurance company and Full Valuation coverage is not an insurance product MsB [redacted] claim was reviewed by a qualified analyst, certified by the American Moving & Storage AssociationThe coverage recommendation was consistent with the contract terms, the carrier’s tariff and applicable federal lawSome of the items claimed by MsB [redacted] failed to meet the requirements established in the carrier’s Full Value Protection, Terms & Conditions, of copy of which MsB [redacted] should have at her disposalAnthem’s review found the eligible amount did not exceed the claim deductible and no compensation was due MsB [redacted] had ample opportunity to speak with a representative from AnthemWe have a published toll free number which was also included on the claim acknowledgment notice, emailed to MsB [redacted] on July We have staff available to answer phone calls weekdays from 7AM – 4:PM, MST MsB [redacted] contacted the carrier who, in an effort to achieve an amicable resolution, offered MsB [redacted] a not insignificant goodwill settlement, which MsB [redacted] accepted in an email dated August As the agreement included compensation MsB [redacted] was not contractually or legally entitled to, the carrier’s tariff required that MsB [redacted] sign a release agreement and waive her rights to pursue this further in other venuesThank you

Thank you for forwarding this consumer’s rejectionWe offer the following response: I have attached some of the Descriptive Inventory pages, apparently signed by MrD [redacted] at the time of deliveryThe Revdex.com software would not allow me to attach additional pageshowever they are all signed as well.Since Anthem Claim Management was not present during the move or part of that process, we are unable to address whether or not MrD [redacted] was provided with copies of the paperwork When we learned through the Revdex.com process that MrDa [redacted] did not have the moving documents we emailed copies to him.I have also attached the Relocation Estimate electronically signed by MrD [redacted] , which contained information on the coverage options available for the moveWe are sorry that MrDa [redacted] is not satisfied with the amount of compensation he is entitled to however our coverage recommendation was consistent with the contract terms and applicable law

We followed all requirements sent forth by our Mover'sIncluding and in addition to precautions we took with our itemsIf Anthem is not an Insurance Company why are we required to file a claim with them instead of an insurance carrierBy Federal Law [redacted] is required to have insurance We were only notified via email regarding our claimWe were not asked for additional disclosures or evidence about our claim I was not even sure they received our claim and was going to call them and did call BUT the # goes to a recording that directs you to your moving company I never received nor agreed to any type of settlement with [redacted] Most of our possessions were damaged, two boxes are missing, and a dolly is missing I have video evidence of what was moved, and text messages from the driver that shows he was aware of our lossesAt no time did the driver follow proper procedures when delivering our possessionsNot only were we scammed by Anthem we were scammed out of additional monies from Condor (I have picture evidence) because the driver refused to drive into our complex This is a valid claim that should be paid in full People should not be robbed of their possessions by people and companies like Anthem and Condor after they work so hard to get them Please Revdex.com make this right if not for me please notify people like us so they will not be scammed and robbed out of them hard earned money I have NEVER talked to a live person from Anthem regarding my claimThanks Tommie [redacted] B [redacted]

Thank you for forwarding MrF* inquiryThe explanation and settlement release form were emailed to MrF** on April 6, Please see attachedMrF* is welcome to contact anthem Claim Management directly if he has any further questions or commentsThank you

Do not ever buy a timeshare from this company All they do is hustle you to spend your moneyOne you purchase it's a total waste of money spentYou realize you have to plan a trip a year in advanceIt's not for spontaneous people at allThen if you want to sell it you can'tNo one wants to touch timesharesThe search for trying to find a company to sell it is endless....and Wyndham doesn't event reccomend a company to work with

Thank you for forwarding this consumer’s concerns to our attentionWe offer the following response: MrW*** completed release form was received by Anthem Claim Management on April 17, and forwarded to the carrier for processing and payment on April 21. The release from
indicated that payment would be coming from the moving company and that Anthem Claim Management does not issue checks. MrW*** apparently emailed for status on June 13th but the email was missed by the recipientMrW*** sent another email on the morning of Sunday June which we promptly responded to at 7:Monday morning It does not appear that MrW*** ever attempted to call Anthem Claim Management or the carrier to inquire about payment status before submitting this complaintAnthem Claim Management has been in contact with the mover and we understand they are currently processing payment for MrWilliams Payment for transit claims are paid by the moving companyAnthem Claim Management processed a claim for MrW*** and forwarded all documentation to the carrier for processingPayment for MrW*** is currently be processed by the moverThank you

I did speak with BBRThey also indicated Anthem never sent them the paperwork they were supposed to haveBoston Best Rate resolved the issue because Anthem continually failed toMost dishonest company out there

I have read the message sent by ACMThank you.I appreciate the explanations about the errors made by ACM adjusterlt is true that we marked on full value protection but did not pay the additional insurance for the full coveragyIt is because the representative of *** did not tell us how to pay for the full value protection insuranceAs explained in the message sent by *** that they do not have such service.The message from ACM said that they have explained the error and emailed me an amended form reflecting the corrected adjustmentHowever, I do not see such explanation and such form Please ask ACM when they have sent the email and the amended formThank you

My wife and I made the mistake of listening to their liesThere was nothing that we were told in the presentation that was trueAll of their " included with the program" still cost to use, so yes you have access but for a priceThe one thing that really impressed us at the time was the ability to pay off maintenances fees thru the credit card they provideWe used the card for nearly everything and after two month we got toward those feesThat was a great helpThere are too many problem with this, I can even put in writing hereThey made me so mad with their arrogance, I filed complaint with The Attorney General in both Missouri and FloridaCompanies should not be allowed to do business like this

Yes we signed the paper, we were told we could not get our delivery if we did not. ANYWAY, this is exactly the response we expected from these people. We so much want to thank you for your concern in this matter, it is rare to find people or businesses that care (just look at Anthem and the movers) and we thank you for your caring. We got what we expected from these people - nothing but excuses and lies. We did this with you so people may be made aware of just what kind of business they may be doing business with.Again, thank you and may you always be blessed - ralph damiani A last point. It is the sad commentary of our society to say that doing what is simply required of us is enough, when what should be said is that we need to do what is just and right.Again, thank you for your concern and courtesy.

Thank you for forwarding this consumer’s concerns to our attention. We offer the following response: Anthem Claim Management (ACM) is a 3rd party claim administrator, contracted to review transit related damage and loss claims, and to render a coverage recommendation consistent with applicable...

federal and state statutes as well as the contract terms.  Ms. S[redacted] claim was initially denied as one item claimed (TV stand) was determined to have been manufactured from pressed wood or a similar MDF material, which is coverage exclusion, and a Dresser which was not noted as damaged at the time of delivery.    Upon review in our appeals process it was determined the TV stand was made of wood and was therefore eligible for consideration. A settlement letter and release reflecting the amended adjustment have been issued and mailed to Ms. Small. Thank you.

Ms. B[redacted] submitted a claim which was received in our office on July 29, 2015. Upon initial review in September it was determined that additional information was required from the moving company.The moving company advised us they would send the required information but despite repeated attempts to...

obtain that information it was not sent by the moving company. In addition, the moving companies account with ACM was put on hold due to outstanding fees owed to ACM and ultimate terminated on January 1, 2016. Federal law allows a carrier up to 120 days to process a claim before extensions. The processing of Ms. B[redacted]’s claim was delayed due to our inability to obtain necessary information from the moving company, and the failure of the moving company to fulfill its financial obligations. Regardless, Ms. B[redacted] should not have been inconvenienced due our dispute with the carrier, and we apologize for the delay. Ms. B[redacted]’s claim was reviewed by an analyst, certified by the [redacted]. A letter of disposition including ACM’s coverage recommendation has been mailed to Ms. B[redacted].

**them Claim M**agement is a 3rd party administrator contracted to process transit related damage and loss claims and to render a recommendation on coverage based supported by evidence submitted in support of the claim, contract terms including level of the valuation coverage chosen and applicable...

federal regulations regarding the transport of household goods in interstate commerce.Ms. F[redacted] claim was reviewed by an AMSA certified adjuster and a recommendation for coverage was made for all items claimed except for items packed by Mr. F**. When processing the claim, the adjuster failed to properly enter the approved items before printing the release. As the item list was not captured, the release did not register the approved items and showed a $0 balance. We have explained the error and emailed Mr. F** amended form reflecting the correct adjustment.Federal law allows a shipper 2 valuation coverage options: A free limited liability valuation option or a Full Value Protection (FVP) option, which may be purchased at rates described by the carrier’s tariff. In order to be covered under the FVP option, a shipper must choose the FVP coverage option on the Bill of Lading or Valuation Addendum and pay for the FVP coverage. Neither federal law nor the carrier’s tariff contain provisions allowing for free FVP coverage. Mr. F** signed for the FVP but the Bill of Lading does not show that Mr. F** paid for the FVP coverage. Furthermore Viper did not confirm that Mr. F** paid for the FVP coverage option. Therefore liability is limited to $0.60. We respectfully deny that we acted in a deceitful manner. Mr. F**’s claim was adjusted for all items claimed with the exception of items packed by Mr. F**. The settlement form registered a $0 balance due to human error but had been corrected. We regret that Mr. F** thought it necessary to go to the Revdex.com without waiting for us to responded to his inquiry or giving us an opportunity to explain our recommendation. Thamk you.

We followed all requirements sent forth by our Mover's. Including and in addition to precautions we took with our items. If Anthem is not an Insurance Company why are we required to file a claim with them instead of an insurance carrier. By Federal Law [redacted] is required to have insurance.  We were only notified via email regarding our claim. We were not asked for additional disclosures or evidence about our claim.  I was not even sure they received our claim and was going to call them and did call BUT the 800 # goes to a recording that directs you to your moving company.  I never received nor agreed to any type of settlement with [redacted].  Most of our possessions were damaged, two boxes are missing, and a dolly is missing.  I have video evidence of what was moved, and text messages from the driver that shows he was aware of our losses. At no time did the driver follow proper procedures when delivering our possessions. Not only were we scammed by Anthem we were scammed out of additional monies from Condor (I have picture evidence) because the driver refused to drive into our complex.  This is a valid claim that should be paid in full.  People should not be robbed of their possessions by people and companies like Anthem and Condor after they work so hard to get them.  Please Revdex.com make this right if not for me please notify people like us so they will not be scammed and robbed out of them hard earned money.  I have NEVER talked to a live person from Anthem regarding my claim. Thanks Tommie [redacted] B[redacted]