Wyndham Worldwide-Customer Care Specialists

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am not sure if the response from business is actually from the hotel or the hotel chain? But no one has contacted me to try to resolve this situation and I have made repeated call to the Customer Service Complaint line with the Wyndam chain and with the actual hotel with no response from either oneI repeat no one has contacted me. Regards, *** ***

We have requested that the property contact Ms*** regarding her concern

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[redacted] Dear Contact:    Thank you for notifying our office of the concern filed by [redacted] at the Microtel property in Niagara Falls, NY.   Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding her concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.   After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused.   Thank you!

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[redacted] Dear Contact:   Thank you for notifying our office of the concern filed by [redacted] at the Microtel property in Niagara falls, NY.   Our brands are committed to assuring that all of its...

properties provide great service and quality accommodations. This guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations.  We regret that the guest had to contact you and our office regarding her concerns with the property.  Each property is independently owned and operated under a franchise.  This means that the property’s management is responsible for meeting brand standards and for day-to-day operations.   After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.  Once again, we apologize for any inconvenience this may have caused.    Thank you!