Initial Business Response /* (1000, 5, 2018/02/28) */
***,
We understand the frustration surrounding this extended process and do apologizeUnfortunately, after multiple attempts to acquire the title from the retailer, we were unsuccessfulFurthermore, we found out that this title had in
fact been lost at the retailer's location and a duplicate titled had to be requestedOver the last few weeks, the duplicate title has been requested and multiple attempts by the store and our company have been made to contact you via phone and emailWe have received confirmation that the title should arrive within 10-daysAdditionally, if you have not received this titled within the next 10-days, please contact us at 844-619-
Thank you again
Initial Consumer Rebuttal /* (2000, 7, 2018/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After years of being told they had it, now apparently they never did have the title in hand, after was told multiple times that they did have it and where going to send itThey stated that they have attempted multiple times to contact me via phone and email, however, after reviewing my cell phone statements for over the past one year, and my email account, they have never attempted to contact meJust another lie from a very sketchy companyOriginal dealer has contacted me and he is sending a certified copy of it to meHave not received it as of today, however, we have had weather that has more than likely delayed our local mail service
Initial Business Response /* (1000, 8, 2017/08/17) */
The customer, ***, and Nextep Funding have resolved the original complaintThe account has been fully satisfied by the customer without any type of pre-payment penalty
Initial Consumer Rebuttal /* (2000, 10, 2017/08/19) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
The company has decided to give me a full refund of for the "buyout fee" I want to thank you for your involvement in the issue
Initial Business Response /* (1000, 11, 2017/08/09) */
Nextep Funding sympathizes with the customer in this difficult and unfortunate situationNextep moved swiftly to provide the highest level of support for this case from first contact by the customer on 06/23/A warranty claim was then filed
with Household Pet Protection for any associated vet billsFollowing a visit with the veterinarian, the puppy passed awayAnytime a pet passes away we will require confirmation of the passing and the cause of deathAlso, Household Pet Protection reviewed the claim and approved a reimbursement in the amount of $to the customer
On 06/30/17, Nextep called the veterinarian used by the customerThis representative stated that the puppy did pass away from cardiac arrest but could not confirm if the puppy was unfit for purchaseFurthermore, Nextep never received an Unfit for Sale letter from the veterinarian and the customer declined the necropsy offered by the veterinarian
Due to the circumstances surrounding this purchase, Nextep made a courtesy decision to cancel the customer's contract and a request to do so was submitted on 06/30/and finalized on 07/06/We feel that this case has been handled with compassion regarding the situation and we have far exceeded any obligation that we had in this situationAny payment that was made by the customer to the retailer and associated requested reimbursement must be determined by the retailer and consumer directly
Initial Consumer Rebuttal /* (3000, 13, 2017/08/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is now Aug have not received a refundI don't know where the company got the idea I refused an autopsyI offered to have the dead dog sent to them to perform an autopsy, they refusedIt is a lie that, I refused an autospy I never discussed that with DoctorThe dog was sick from day 1, she did not get better she died, They wanted the doctor to write the pet was unfit, but the pet was unfit from day and died of cardiac arrest, they tried to say it was something elseI had to call back numerous times to see if they wanted me to pay for a dead dog, I'm still waiting for a check, this company was terrible, the customer service is terribleThey say they were compassionate, they were not, Numerous email and calls, I had to contact store on my own to fight with A World Of PetsThey were helpful in the beginning but not when the pet died
Initial Business Response /* (1000, 5, 2018/02/20) */
After discussing multiple options with [redacted], we have both agreed to amend her consumer lease agreement to reflect an adjusted termination amount. This amount was calculated by using the associated repair invoice and taking the remaining...
amount due to satisfy the lease as a break even situation. Under this situation and in a best effort to aid in [redacted] desired resolution, we have further split the break even amount and requested a one-time payment of $126.75. Once this payment has been submitted and verified, we will be removing all derogatory marks associated with this trade line on [redacted] credit profile.
Initial Business Response /* (1000, 11, 2018/01/25) */
[redacted] - ID
This lease was processed on 07/02/2017 through Nextep Funding, LLC.[redacted] did satisfy his lease obligation and the account has since be closed. In regards to the associated title for the product listed on his...
lease agreement, we have received confirmation that[redacted] has acquired the title directly from Top Gear Power Sports Inc.
Initial Business Response /* (1000, 10, 2017/07/27) */
[redacted],
The buyout figure that you were quoted of $2,195.72 is the correct buyout figure. As our servicing company, [redacted] does include processing fees for different payment types. When submitting the early buyout payment,...
[redacted] charged a $15.00 fee which would directly correlate to the total buyout payment submitted of $2,110.72. This $15.00 fee is not associated with Nextep Funding LLC. Furthermore, your account was fully satisfied and closed immediately following the verification of successful payment having been submitted. This trade line with all credit bureaus should then be closed and paid in full within 30-60 days of the original payment date. Showing a successful completion of this trade line with all credit bureaus could potentially relate to a positive effect on your overall credit score.
Please feel free to contact us with any further questions, as we are available to guarantee that this account is fully satisfied and the proper steps are being taken in regards to closing the open trade line with all credit bureaus.
Sincerely,
Nextep Funding LLC
844-619-1400
I purchased a Wynn home in 2011, making me unable to file an actual complaint with the Revdex.com.
In early 2015, construction began on the house located next to mine. As a result of this construction, asphalt in front of my driveway was broken, ultimately causing severe erosion and drainage issues in my yard. There were no prior issues with my home or lot prior to this construction.
In early April of 2015, I e-mailed Wynn regarding the above issues.
On April 15, 2015, I received an email from the warranty coordinator, stating QUOTE: "The GOOD news is that Wynn Homes will fix the asphalt and ditch issues. The bad news is that work [redacted] be delayed until the ground dries out enough to allow the repairs to be made."
Six months later, I followed up, as nothing had been done, the warranty manager admitted that I was forgotten about and that it would be pushed up to the warranty manager.
Six months after that, I have been told by warranty manager that none of these problems are theirs to deal with, having them place responsibility on [redacted] Development as well as NCDOT.
After staying on Wynn and [redacted] Development, one attempt was made by the developer to fix the drainage issue in the ditch. I've since had this truly fixed at my own expense, and thus consider the drainage issue resolved.
I have been CC'ed on emails between the warranty manager and the manager of Crosswinds Development referring to me as a "disgruntled homeowner" and asking "what if anything we are going to do about this."
I have e-mailed the warranty scheduler and warranty supervisor at [redacted] numerous times asking for updates, as well as to be CC'ed on correspondence with Crosswind or NCDOT to show me that someone/anyone is actually looking into fixing this.
Perhaps the warranty scheduler made a mistake in informing me that [redacted] would fix these issues. I have even e-mailed the warranty scheduler and warranty supervisor asking this (3/14/16), and followed up again (4/5/16), asking if anything had been heard from the developer or NCDOT. I never received a reply from either recipient of the e-mails, either time, which leads to me believe they are now avoiding me.
If you aren't going to honor what you agree (in writing) to do, at least be honorable enough to admit your mistake or show your customer that you ARE trying to do RIGHT by them after you make such claims, especially when they have specifically asked you to do so.
Initial Business Response /* (1000, 5, 2018/02/28) */
***,
We understand the frustration surrounding this extended process and do apologizeUnfortunately, after multiple attempts to acquire the title from the retailer, we were unsuccessfulFurthermore, we found out that this title had in
fact been lost at the retailer's location and a duplicate titled had to be requestedOver the last few weeks, the duplicate title has been requested and multiple attempts by the store and our company have been made to contact you via phone and emailWe have received confirmation that the title should arrive within 10-daysAdditionally, if you have not received this titled within the next 10-days, please contact us at 844-619-
Thank you again
Initial Consumer Rebuttal /* (2000, 7, 2018/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After years of being told they had it, now apparently they never did have the title in hand, after was told multiple times that they did have it and where going to send itThey stated that they have attempted multiple times to contact me via phone and email, however, after reviewing my cell phone statements for over the past one year, and my email account, they have never attempted to contact meJust another lie from a very sketchy companyOriginal dealer has contacted me and he is sending a certified copy of it to meHave not received it as of today, however, we have had weather that has more than likely delayed our local mail service
Initial Business Response /* (1000, 8, 2017/08/17) */
The customer, ***, and Nextep Funding have resolved the original complaintThe account has been fully satisfied by the customer without any type of pre-payment penalty
Initial Consumer Rebuttal /* (2000, 10, 2017/08/19) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
The company has decided to give me a full refund of for the "buyout fee" I want to thank you for your involvement in the issue
Initial Business Response /* (1000, 11, 2017/08/09) */
Nextep Funding sympathizes with the customer in this difficult and unfortunate situationNextep moved swiftly to provide the highest level of support for this case from first contact by the customer on 06/23/A warranty claim was then filed
with Household Pet Protection for any associated vet billsFollowing a visit with the veterinarian, the puppy passed awayAnytime a pet passes away we will require confirmation of the passing and the cause of deathAlso, Household Pet Protection reviewed the claim and approved a reimbursement in the amount of $to the customer
On 06/30/17, Nextep called the veterinarian used by the customerThis representative stated that the puppy did pass away from cardiac arrest but could not confirm if the puppy was unfit for purchaseFurthermore, Nextep never received an Unfit for Sale letter from the veterinarian and the customer declined the necropsy offered by the veterinarian
Due to the circumstances surrounding this purchase, Nextep made a courtesy decision to cancel the customer's contract and a request to do so was submitted on 06/30/and finalized on 07/06/We feel that this case has been handled with compassion regarding the situation and we have far exceeded any obligation that we had in this situationAny payment that was made by the customer to the retailer and associated requested reimbursement must be determined by the retailer and consumer directly
Initial Consumer Rebuttal /* (3000, 13, 2017/08/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is now Aug have not received a refundI don't know where the company got the idea I refused an autopsyI offered to have the dead dog sent to them to perform an autopsy, they refusedIt is a lie that, I refused an autospy I never discussed that with DoctorThe dog was sick from day 1, she did not get better she died, They wanted the doctor to write the pet was unfit, but the pet was unfit from day and died of cardiac arrest, they tried to say it was something elseI had to call back numerous times to see if they wanted me to pay for a dead dog, I'm still waiting for a check, this company was terrible, the customer service is terribleThey say they were compassionate, they were not, Numerous email and calls, I had to contact store on my own to fight with A World Of PetsThey were helpful in the beginning but not when the pet died
Initial Business Response /* (1000, 5, 2018/02/20) */
After discussing multiple options with [redacted], we have both agreed to amend her consumer lease agreement to reflect an adjusted termination amount. This amount was calculated by using the associated repair invoice and taking the remaining...
amount due to satisfy the lease as a break even situation. Under this situation and in a best effort to aid in [redacted] desired resolution, we have further split the break even amount and requested a one-time payment of $126.75. Once this payment has been submitted and verified, we will be removing all derogatory marks associated with this trade line on [redacted] credit profile.
Initial Business Response /* (1000, 11, 2018/01/25) */
[redacted] - ID
This lease was processed on 07/02/2017 through Nextep Funding, LLC.[redacted] did satisfy his lease obligation and the account has since be closed. In regards to the associated title for the product listed on his...
lease agreement, we have received confirmation that[redacted] has acquired the title directly from Top Gear Power Sports Inc.
Initial Business Response /* (1000, 10, 2017/07/27) */
[redacted],
The buyout figure that you were quoted of $2,195.72 is the correct buyout figure. As our servicing company, [redacted] does include processing fees for different payment types. When submitting the early buyout payment,...
[redacted] charged a $15.00 fee which would directly correlate to the total buyout payment submitted of $2,110.72. This $15.00 fee is not associated with Nextep Funding LLC. Furthermore, your account was fully satisfied and closed immediately following the verification of successful payment having been submitted. This trade line with all credit bureaus should then be closed and paid in full within 30-60 days of the original payment date. Showing a successful completion of this trade line with all credit bureaus could potentially relate to a positive effect on your overall credit score.
Please feel free to contact us with any further questions, as we are available to guarantee that this account is fully satisfied and the proper steps are being taken in regards to closing the open trade line with all credit bureaus.
Sincerely,
Nextep Funding LLC
844-619-1400
I purchased a Wynn home in 2011, making me unable to file an actual complaint with the Revdex.com.
In early 2015, construction began on the house located next to mine. As a result of this construction, asphalt in front of my driveway was broken, ultimately causing severe erosion and drainage issues in my yard. There were no prior issues with my home or lot prior to this construction.
In early April of 2015, I e-mailed Wynn regarding the above issues.
On April 15, 2015, I received an email from the warranty coordinator, stating QUOTE: "The GOOD news is that Wynn Homes will fix the asphalt and ditch issues. The bad news is that work [redacted] be delayed until the ground dries out enough to allow the repairs to be made."
Six months later, I followed up, as nothing had been done, the warranty manager admitted that I was forgotten about and that it would be pushed up to the warranty manager.
Six months after that, I have been told by warranty manager that none of these problems are theirs to deal with, having them place responsibility on [redacted] Development as well as NCDOT.
After staying on Wynn and [redacted] Development, one attempt was made by the developer to fix the drainage issue in the ditch. I've since had this truly fixed at my own expense, and thus consider the drainage issue resolved.
I have been CC'ed on emails between the warranty manager and the manager of Crosswinds Development referring to me as a "disgruntled homeowner" and asking "what if anything we are going to do about this."
I have e-mailed the warranty scheduler and warranty supervisor at [redacted] numerous times asking for updates, as well as to be CC'ed on correspondence with Crosswind or NCDOT to show me that someone/anyone is actually looking into fixing this.
Perhaps the warranty scheduler made a mistake in informing me that [redacted] would fix these issues. I have even e-mailed the warranty scheduler and warranty supervisor asking this (3/14/16), and followed up again (4/5/16), asking if anything had been heard from the developer or NCDOT. I never received a reply from either recipient of the e-mails, either time, which leads to me believe they are now avoiding me.
If you aren't going to honor what you agree (in writing) to do, at least be honorable enough to admit your mistake or show your customer that you ARE trying to do RIGHT by them after you make such claims, especially when they have specifically asked you to do so.