Wynne Building Reviews (%countItem)
Wynne Building Rating
Address: 8000 S. US Hwy. 1, Port Saint Lucie, Florida, United States, 34952
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Services contracted for on March 1 when moving in have not been met. Only about 50% of the services are in use at the complex. Refunds due.
I contracted with this complex to use all of the facilities advertised on their site on March 1. I pay $630 in fees for these services. They are not being provided supposedly due to COVID 19 and that is unfortunate. However, since they are only providing about half of the services they promised (no use of the gym, no use of the pool for my young son from 8am to 1 pm as promised, and no use of community club house resources in most cases. My son was recently harassed to leave the pool recently, when there was no one else in it at 9am in the morning! Rule changes that were made were internal and never sent to the residents. And regardless of the rule changes, fees should be reduced accordingly for not meeting contractual agreements for service made on March 1, 2020.
Refund of 50% of monthly fees from March to July, and a future reduction of fees from 630 to 315 a month until the COVID 19 issue is resolved and full services are restored. Civil claims actions will follow unless a reasonable resolution is arrived at.
Due to the world wide global pandemic of CoVid 19, Spanish Lakes Communities did close the interior portion of the club house from March 27, 2020 to May 15, 2020. Much of this time period there was a mandatory essential business only order in place. Spanish Lakes is an age restricted 55 year old plus senior community. This sub set of the population is considered the most vulnerable to CoVid 19. Spanish Lakes Communities was in compliance with the mandatory essential business only order in place. The inside of the club house, while important to our residents, is not an essential business. All outside recreation facilities, which we felt our residents could use safely, were open for our residents usage. These outside facilities include the swimming pool and hot tub, Bocci courts, Tennis and Pickle ball courts, Horse Shoes, Shuffleboard courts, and Golf Course. Mr. complaint is based on not being able to use the gym and that his Grand Son could not use the pool during a global pandemic.
All gyms in the area, including ours, were closed during this time period due to government mandates. The pool has always been available to our residents. In order to protect the wellbeing of our residents, during the pandemic, there is a resident only restriction in place. While this does inconvenience a few guests, we feel that the overall health benefit to our residents outweighed this minor inconvenience. In the best interests of our residents and staff, all of which are seniors citizens, the inside of the club house was closed for a period of time. The Club House has since reopened. Examining the death rates in assisted living communities we feel restricting access to the interior of the club house was beneficial to the community as a whole and our residents and staff.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am well aware of COVID 19 and its effects. However, that does not excuse a company or an individual from fulfilling its contractual agreement with new tenants. If you offer a contract for full services, and events occur to prevent them from being completed, then you must, by principle of Quasi-contract laws, refund the portion of the services that are not rendered.
There is at least one untruth in the response as well. All the gyms in the area are NOT closed; the PSL City Center, of which I am a member, has been open and operating within recommended COVID 19 guidelines (distancing and a mask). I am willing to reduce my refund claims to 25% refund from March 1 and a continued reduced monthly payment by 25% for reduced services until all services (including access for my child to the pool as originally agreed in the contract from 8am to 1pm daily). You cannot arbitrarily change a contract without the consent of both parties. If my child has access to the pool from 8am to 1pm, as originally agreed in the rules contracted for on March 1, I will drop the complaint; otherwise, I will pursue it rigorously.
Regards,
Dr. *** H
Please let us propose what seems like a mutually acceptable solution. We understand your desire to allow your child to be able to utilize the pool. Hopefully, you understand our position of limiting the access of the resident pool at Golf Village to resident only to minimize the Covid-19 exposure to our senior residents. During the time period, the pool at Golf Village is limited to residents only. You and your family and guests can utilize the guest pool at Spanish Lakes One. This pool can be accessed seven days a week from 8 a.m. to 9 pm. Hopefully you find this an acceptable compromise. Please let us know if you would like us to facilitate this offer. Spanish Lakes Community
(The consumer indicated he/she ACCEPTED the response from the business.)
Okay, this will be fine.
Despite paying rent in full and on time, I have been denied the badge necessary to use facilities, pool, clubs, etc that are available to all others.
I purchased my mobile home on November 1, 2019. I have asked many times about signing a written lease for the land beneath my home and the badge necessary to participate in activities and use the facilities. Continuously, I have been denied. My neighbor purchased her home 1 month after me yet signed her lease and received her badge almost immediately upon purchase. I have paid my rent in full and on time. My checks have been cashed. Therefore, per The Florida Condominium, Timeshare and Mobile Home Act a lease was created for no less than 1 year. I have never been notified in writing but have been told by staff in the sales office, that they want new documentation. My settlement was held up because of the first request for additional documentation. This request was verbalized to the seller's broker and me only 1/2 hr before settlement was scheduled. I provided it the next day and I therefore settled the next day. After the DMV papers where provided to The Wynn Building Corp., I went to sign the lease. I was told they want me to add someone to the title and thus make someone a co owner. They would not give me a lease until I complied. Certainly I have the right to decide if and with whom I will own my home and not the company that owns the land underneath. I would not have bought a home in Spanish Lakes if I had heard the demand previously. The person they have decided should co own my home does not live with me, or in Spanish Lakes nor does he want to co own. Even if they were to decide, shouldn't it be previous to settlement?
The Wynn Building Corp has knowingly and continuously denied me the services available to others while collecting full rent for those services. It has done so without written notification or provocation and obviously plans this to continue as long as I own my home.
I would like to have a 1) badge so that I may have access to all that all other tenants have 2) protections by way of the same written lease given to all other tenants,3) the badge that is necessary to participate in activities and gain entry to all facilities, 4) a refund of rents paid up to the date of resolution and 4) a written apology for the unnecessary stress and anxiety caused to me.
You will not receive fair treatment regarding your security deposit. Upon our departure we spackled any holes made from frames/decorations, vacuumed carpets (practically new as we only stayed for 9 months and have no pets), and cleaned the floors and kitchen counter-top.
When we received the letter for our security deposit, they quoted our 'deep cleaning? and minor repairs bill to the tune of $595. We got a kick out of the $595 price tag; priced as if we we're paying for a TV at best buy.
After writing our letter requesting more information and a detailed list of the $595 all they produced we're pictures of a dirty fridge, microwave, sink, and oven. Along with a picture of the wall we covered the holes on.
I go ahead and call them directly (Wayne Building Corp) and Lizette Paredes can't deny that the price is outrageous for a cleaning but did tell us there was nothing they could do 'that's what they charge'.
Product_Or_Service: Lease
Explanation of Charges I want to be told how much they're charging me for cleaning, repairs and anything else in detail. Not a total. I would like to be charged fairly.
See Attached
(The consumer indicated he/she DID NOT accept the response from the business.)
The damage was in no way worth $595. I attached photos of the damage they claimed.
In response to Mr. Bermudes' last comment, there is a gross discrepancy between his interpretation of what constitutes a basic cleaning and ours. We will agree to disagree with Mr. Bermudes. Our final response to this matter is that Mr. Bermudes cashed the portion of the security deposit that we sent him. The endorsement on the back reads "RECEIVED IN FULL, FINAL SATISFACTION AND PAYMENT OF ANY AND ALL OBLIGATIONS WITH REGARD TO THE SECURITY DEPOSIT."