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In response to the complaint from [redacted] The complaint ID #was submitted by [redacted] for, Mr*** Mr [redacted] was our renter The building was purchased from Heritage Building System, established in The building is prefabricated so all one has to do is assemble it They gave me excellent assembly instructions and support I did not build this alone I had a subcontractor work with me to construct the building whom has plus years in building constructionBoth Mr***’s insurance adjustor, and our insurance adjustor said the roof/building was well constructed This was the first and only issue I have had with the building As for the accusation that I cut corners and worried about repair cost is a total fabrication also There have been no attempt to pass along any repair cost to the other tenants, nor will there be Our contract that he signed states “Lessor is not responsible for damage or loss of Lessee’s stored property under any circumstances or for any reason.” This is a prime example of why this statement is included in the contract When Mr [redacted] put his lock on the units (4) he became the only person to be able to monitor the inside of these units I do a physical inspection daily of the unused units, and the exterior of the building The leak developed sometime during his occupancy and it trickled in under the roof Not noticeable from the outside, but certainly from the insideBy not checking on his possessions or conditions inside his units the problem was not addressed as quickly as it should have been Had he done so the problem could have been averted completelyI was notified by another renter that the floor in their unit was damp I investigated the situation and decided to notify all renters and asked them to come and open their units so we could see if there was any explanation for it That is when I discovered that water was seeping from the insulation in one of Mr***’s unit You could tell that this had taken some time to get to this point because there was no visible sign of where the leak occurred, and wicking of water is a slow processI assisted Mr [redacted] to remove some of his belongings and even helped him to move some of his belongings into my personal shed on our property as well as into another unit in the storage building He left the belongings there for a couple days and then moved the items back into the storage unit that hadn’t been repaired yetThose items were left in that unit for several more weeks before he came back for them Upon identifying the problem I immediately began our repairs from the outside And eventually from the inside after I told Mr [redacted] that I would have to cut off his locks if he did not let me enter to make repairs He did then comply and I removed and replaced the wet insulation And even though I could not find the exact spot of the leak, I fixed it by caulking the seam under the roof and the outside wall It is the sole responsibility of the renter to care for his/her property and monitor the conditions inside their units

In response to the complaint from [redacted].  The complaint ID #10831184 was submitted by [redacted] for, Mr. [redacted].  Mr. [redacted] was our renter.   The building was purchased from Heritage Building System, established in 1979.  The building is prefabricated so all one...

has to do is assemble it.  They gave me excellent assembly instructions and support.  I did not build this alone.  I had a subcontractor work with me to construct the building whom has 30 plus years in building construction. Both Mr. [redacted]’s insurance adjustor, and our insurance adjustor said the roof/building was well constructed.  This was the first and only issue I have had with the building.  As for the accusation that I cut corners and worried about repair cost is a total fabrication also.  There have been no attempt to pass along any repair cost to the other tenants, nor will there be.                  Our contract that he signed states “Lessor is not responsible for damage or loss of Lessee’s stored property under any circumstances or for any reason.” This is a prime example of why this statement is included in the contract.  When Mr. [redacted] put his lock on the units (4) he became the only person to be able to monitor the inside of these units.  I do a physical inspection daily of the unused units, and the exterior of the building.  The leak developed sometime during his occupancy and it trickled in under the roof.  Not noticeable from the outside, but certainly from the inside. By not checking on his possessions or conditions inside his units the problem was not addressed as quickly as it should have been.  Had he done so the problem could have been averted completely. I was notified by another renter that the floor in their unit was damp.  I investigated the situation and decided to notify all renters and asked them to come and open their units so we could see if there was any explanation for it.  That is when I discovered that water was seeping from the insulation in one of Mr. [redacted]’s unit.  You could tell that this had taken some time to get to this point because there was no visible sign of where the leak occurred, and wicking of water is a slow process. I assisted Mr. [redacted] to remove some of his belongings and even helped him to move some of his belongings into my personal shed on our property as well as into another unit in the storage building.  He left the belongings there for a couple days and then moved the items back into the storage unit that hadn’t been repaired yet. Those items were left in that unit for several more weeks before he came back for them.  Upon identifying the problem I immediately began our repairs from the outside.  And eventually from the inside after I told Mr. [redacted] that I would have to cut off his locks if he did not let me enter to make repairs.  He did then comply and I removed and replaced the wet insulation.  And even though I could not find the exact spot of the leak, I fixed it by caulking the seam under the roof and the outside wall.  It is the sole responsibility of the renter to care for his/her property and monitor the conditions inside their units.