This dealership is very unprofessional when returning customers callsCustomers who actually wants to buy a carThat person Anthony B [redacted] was a total j [redacted] ***He can stick his old car up his ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because Wyoming Valley Motors did not address the issues claimed in our complaintWyoming Valley Motors installed equipment that that was not required to solve the problem of the constant drain on the battery Wyoming Valley Motors refused to return the so-called inoperable module despite our request stating that they were required by state and FedLaw to offer to return the so-called part to *** for credit despite the fact that they gave us no credit for the partW.V.Mcharged $on their invoice # *** W.V.Mstated in their report that customer's battery was in fine condition, yet they insisted that the problem of battery failure was due to the fact that an *** Battery was not installed Their statement was denied by *** Dealerships that I contactedThe problem of Battery Drain was the result of the failure of the Horn Module in the trunk that caused battery drain times the normaly allowed drainSee *** invoice *** that solved the problem and permitted the car to be driven without fear of battery failureW.V.Mdid not address the damage to the passenger side window that they were paid to repair The damage to this window mechanism was a result of a brethat was covered by my insurance company The window was not reset properly despite our requests, and the mechanism finally failed and was repaired by *** Invoice ***We have been unable to safely drive thas car for more than years for fear of being stranded We allocated the loss of use at $ Had we rented a vehicle for that period of time, the expense would have been in the thousands of dollarsOur attorney, *** *** Esquire, called W.V.MC.E.O *** *** to request payment as requested on our invoice dated Nov12, There waas no response We also mailed a demand for payment to *** which was also ignoredWe considered filing a complaint in the Court of Common Pleas, but we were advised that legal fees would be thousands of dollarsAll correspondence regarding these issues and invoices have been scanned and forwarded to *** ***Sincerely,
*** ** *** ** ***
October 22, 2015Dear ***,
This letter is in response to the complaint filed against Wyoming Valley Motors on 10/12/15, ID ***The vehicle referenced in this complaint came into our service department on October 8, at 11:09AMThe customer stated, "Both headlight
bulbs are out"She informed our advisor that the bulbs were replaced at *** and still do not workThe customer stated they believe it is a fuse problemShe also indicated the high beam bulbs were working but very dimThe advisor informed the customer there would be an $diagnostic feeThis is our standard charge for diagnosisThe technician went through a series of diagnostic tests starting with fuses, then switches, and wires before coming to the conclusion that the wrong bulbs were installedIt is not that they need to be ** bulbs, they just used the wrong part number at *** does carry bulbs that will work in this vehicle, The logical assumption was that the correct bulbs were installed per the customer and the issue was in the electrical systemThe technician followed typical protocol based on the information provided by the customerOur door rate is $per hour, not $as stated by the customerWe charged the customer $for the diagnosis, $labor to install and $for partsWe do not believe the customer is due any additional refundThe store credit was offered as a good will gesture because our staff felt bad that she had the wrong bulbs installed at ***.Sincerely,
Charles KParts & Service Director
May 7, Dear ***,This letter is in response to the complaint filed against Wyoming Valley Motors on 4/23/14, ID ***.The vehicle referenced in this complaint first came into our service department August 15, for a no start conditionUpon diagnosis there were
diagnostic fault codes from the vehicle electronic control module that indicated no signal present from the comfort and convenience moduleAlso at that time the customer was informed that the battery that was in the vehicle was not the proper battery for that vehicleThe customer declined installing the correct battery but did approve the convenience module replacementUpon completion of the installation of the module the vehicle checked out and presented To further faults,on April 26, the vehicle was once again brought in for a no start conditionAt that time the customer provided a note that stated the vehicle was garaged without being started from October 12, to March 23, Upon battery diagnosis it was noted that the non-factory approved battery would not accept a full chargeA replacement battery was once again recommended and declined by the customerThere was also an electrical draw test performed at that timeIt was noted that all draws were within factory specificationsDuring this same visit, *** ** *** technical field representative was brought in for further consultationHe verified that the no start concern was due to lack of use and a non-factory approved battery installed in the vehicle.The vehicle has not been back for service since this last visitIt is in my opinion that nothing further is due this customer,Sincerely,
March 17, 2014
Dear [redacted],
This letter is in response to the complaint filed against Wyoming Valley Motors on 2/26/14, ID [redacted].
The vehicle referenced in this complaint was delivered to this customer on 8/19/13 with 52,171 miles on the odometer. A...
Pennsylvania State Inspection was performed on this vehicle on 9/2/13 with 52,149 miles on the odometer. At that time the tire tread measured 6/32" on the rear tires and 4/32" on the front tires. Pennsylvania requires a minimum tread depth of 2/32" for a vehicle to pass state inspection. These tires were well above the minimum spec. Coil springs were also inspected at this time with no indication of failure. This vehicle was brought into the dealership on 11/18/13 for service and a free multi-point inspection was done at that time. This is typical for every vehicle that comes in for service. The vehicle at this time had 57,064 miles on the odometer. The tires were measured at 3/32" on the front and 6/32" on the rear. The front tires had 1/32" less tread after driving 4,915 miles. This is not an excessive amount of wear for that distance.
Every effort was made by our service department to insure this vehicle was safe and good running condition at the time of sale. Beyond our standard 3 month / 3,000 mile warranty, our sales staff offers extended warranties to help cover the unknown. This customer declined to purchase any additional extended warranties.
Sincerely,
This dealership is very unprofessional when returning customers calls. Customers who actually wants to buy a car. That person Anthony B[redacted] was a total j[redacted]. He can stick his old car up his [redacted].....
This dealership is very unprofessional when returning customers callsCustomers who actually wants to buy a carThat person Anthony B [redacted] was a total j [redacted] ***He can stick his old car up his ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because Wyoming Valley Motors did not address the issues claimed in our complaintWyoming Valley Motors installed equipment that that was not required to solve the problem of the constant drain on the battery Wyoming Valley Motors refused to return the so-called inoperable module despite our request stating that they were required by state and FedLaw to offer to return the so-called part to *** for credit despite the fact that they gave us no credit for the partW.V.Mcharged $on their invoice # *** W.V.Mstated in their report that customer's battery was in fine condition, yet they insisted that the problem of battery failure was due to the fact that an *** Battery was not installed Their statement was denied by *** Dealerships that I contactedThe problem of Battery Drain was the result of the failure of the Horn Module in the trunk that caused battery drain times the normaly allowed drainSee *** invoice *** that solved the problem and permitted the car to be driven without fear of battery failureW.V.Mdid not address the damage to the passenger side window that they were paid to repair The damage to this window mechanism was a result of a brethat was covered by my insurance company The window was not reset properly despite our requests, and the mechanism finally failed and was repaired by *** Invoice ***We have been unable to safely drive thas car for more than years for fear of being stranded We allocated the loss of use at $ Had we rented a vehicle for that period of time, the expense would have been in the thousands of dollarsOur attorney, *** *** Esquire, called W.V.MC.E.O *** *** to request payment as requested on our invoice dated Nov12, There waas no response We also mailed a demand for payment to *** which was also ignoredWe considered filing a complaint in the Court of Common Pleas, but we were advised that legal fees would be thousands of dollarsAll correspondence regarding these issues and invoices have been scanned and forwarded to *** ***Sincerely,
*** ** *** ** ***
October 22, 2015Dear ***,
This letter is in response to the complaint filed against Wyoming Valley Motors on 10/12/15, ID ***The vehicle referenced in this complaint came into our service department on October 8, at 11:09AMThe customer stated, "Both headlight
bulbs are out"She informed our advisor that the bulbs were replaced at *** and still do not workThe customer stated they believe it is a fuse problemShe also indicated the high beam bulbs were working but very dimThe advisor informed the customer there would be an $diagnostic feeThis is our standard charge for diagnosisThe technician went through a series of diagnostic tests starting with fuses, then switches, and wires before coming to the conclusion that the wrong bulbs were installedIt is not that they need to be ** bulbs, they just used the wrong part number at *** does carry bulbs that will work in this vehicle, The logical assumption was that the correct bulbs were installed per the customer and the issue was in the electrical systemThe technician followed typical protocol based on the information provided by the customerOur door rate is $per hour, not $as stated by the customerWe charged the customer $for the diagnosis, $labor to install and $for partsWe do not believe the customer is due any additional refundThe store credit was offered as a good will gesture because our staff felt bad that she had the wrong bulbs installed at ***.Sincerely,
Charles KParts & Service Director
May 7, Dear ***,This letter is in response to the complaint filed against Wyoming Valley Motors on 4/23/14, ID ***.The vehicle referenced in this complaint first came into our service department August 15, for a no start conditionUpon diagnosis there were
diagnostic fault codes from the vehicle electronic control module that indicated no signal present from the comfort and convenience moduleAlso at that time the customer was informed that the battery that was in the vehicle was not the proper battery for that vehicleThe customer declined installing the correct battery but did approve the convenience module replacementUpon completion of the installation of the module the vehicle checked out and presented To further faults,on April 26, the vehicle was once again brought in for a no start conditionAt that time the customer provided a note that stated the vehicle was garaged without being started from October 12, to March 23, Upon battery diagnosis it was noted that the non-factory approved battery would not accept a full chargeA replacement battery was once again recommended and declined by the customerThere was also an electrical draw test performed at that timeIt was noted that all draws were within factory specificationsDuring this same visit, *** ** *** technical field representative was brought in for further consultationHe verified that the no start concern was due to lack of use and a non-factory approved battery installed in the vehicle.The vehicle has not been back for service since this last visitIt is in my opinion that nothing further is due this customer,Sincerely,
March 17, 2014
Dear [redacted],
This letter is in response to the complaint filed against Wyoming Valley Motors on 2/26/14, ID [redacted].
The vehicle referenced in this complaint was delivered to this customer on 8/19/13 with 52,171 miles on the odometer. A...
Pennsylvania State Inspection was performed on this vehicle on 9/2/13 with 52,149 miles on the odometer. At that time the tire tread measured 6/32" on the rear tires and 4/32" on the front tires. Pennsylvania requires a minimum tread depth of 2/32" for a vehicle to pass state inspection. These tires were well above the minimum spec. Coil springs were also inspected at this time with no indication of failure. This vehicle was brought into the dealership on 11/18/13 for service and a free multi-point inspection was done at that time. This is typical for every vehicle that comes in for service. The vehicle at this time had 57,064 miles on the odometer. The tires were measured at 3/32" on the front and 6/32" on the rear. The front tires had 1/32" less tread after driving 4,915 miles. This is not an excessive amount of wear for that distance.
Every effort was made by our service department to insure this vehicle was safe and good running condition at the time of sale. Beyond our standard 3 month / 3,000 mile warranty, our sales staff offers extended warranties to help cover the unknown. This customer declined to purchase any additional extended warranties.
Sincerely,
This dealership is very unprofessional when returning customers calls. Customers who actually wants to buy a car. That person Anthony B[redacted] was a total j[redacted]. He can stick his old car up his [redacted].....