Wyoming Valley Sanitary Authority (WVSA)

February 25, Dear Representative of the Revdex.com (Revdex.com): We are thankful for the opportunity to respond to customer complaint number [redacted] The customer in this instance correctly states that she was late with her payment and as such, received a late notice from our officeThe due date for the bill in question was February 1st and her banking institution sent her payments on February 5thThe customer is now current with her bill Admittedly there was a technology issue that incorrectly informed callers that voice mail boxes were fullOnce we became aware of the situation, we worked quickly to resolve the matter with the assistance of our telephone service providerSo in that respect, this caller's case is not a typical representation of our customer service experience The customer also states in her complaint that she attempted to talk to someone from our company a second time on February 15, Our offices were closed on that date in observance of the Presidents' Day HolidayThat would explain why she was unable to speak with anyone by telephone on that date I am attaching a copy of an emailed response to the customer which was sent on February 17, It explains the status of her accounts, the fact that we were closed on Presidents' Day and acknowledges the technology failure that we were temporarily experiencingWe regret that in light of extenuating circumstances her experience with our firm did not meet her expectations Sincerely,Robert [redacted] K [redacted] Director of Compliance and Administration Wyoming Valley Sanitary Authority PO Box [redacted] Wilkes-Barre, PA [redacted]

February 25,
" margin: 0in 0in 0.0001pt">Dear Representative of the Revdex.com (Revdex.com):
We are thankful for the opportunity to respond to customer complaint number ***The customer in this instance correctly states that she was late with her payment and as such, received a late notice from our officeThe due date for the bill in question was February 1st and her banking institution sent her payments on February 5thThe customer is now current with her bill
Admittedly there was a technology issue that incorrectly informed callers that voice mail boxes were fullOnce we became aware of the situation, we worked quickly to resolve the matter with the assistance of our telephone service providerSo in that respect, this caller's case is not a typical representation of our customer service experience
The customer also states in her complaint that she attempted to talk to someone from our company a second time on February 15, Our offices were closed on that date in observance of the Presidents' Day HolidayThat would explain why she was unable to speak with anyone by telephone on that date
I am attaching a copy of an emailed response to the customer which was sent on February 17, It explains the status of her accounts, the fact that we were closed on Presidents' Day and acknowledges the technology failure that we were temporarily experiencingWe regret that in light of extenuating circumstances her experience with our firm did not meet her expectations
Sincerely,Robert ** K***
Director of Compliance and Administration
Wyoming Valley Sanitary Authority
PO Box ***
Wilkes-Barre, PA ***