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Wytheville Auto & Truck Repair

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Reviews Wytheville Auto & Truck Repair

Wytheville Auto & Truck Repair Reviews (6)

This company towed me off the interstate in the middle of the night and only charged me for the repair and not the tow. They were very quick & honest. If you ever come through southwest VA the Wytheville area this is the company to call!

Review: I had 4 tires balanced, as I left the shop one of the wheel weights flew off and hit my fender and I stopped in ft. of the garage and the young man who done the balance job seen it and me and I gave him the wheel wight and I said this flew off before I could grt otta view, he said no problem and he would rebalance it when I returned. I said ok. I left and before I got home another one came off. Also they had put brake cable on the rear of my truck and smoke begin to come from my rear wheel..I stopp about 5 miles from the garage and called them. The owner who is the younger mechanics dad answered and I told him what happened. He thought I was another custermer who had a tractor trailor and was ready to come right down and look at it. Then he said oh r you the man with the white dodge truck and I said yes. He said he was busy and he didnt know when his son would be back and didnt know when he could look at it and thier I sit on the road at a filling station. so I drove my truck back very slowly to his garage and he was thier doing not much and he walked out and run the brake adjuster back...so the brakes would not drag and create heat. I went home, it worked except I had no emerg. brakes at all. I called and they once again said they would take care of it when I came back. So I came back to have the tires balanced and a sticker, he done the sticker and pulled the truck out this was the young man..Robert I think...he dad had returned and I asked him if he done the rear tires and balanced them and he said no, I said why and he said I didnt tell him. I did tell him twoice that day once when I seen him at [redacted] and again when I got thier plus he knew me well from my trips their and he knew about the wheel balance problem and the brakes. The father or owner of the garage wanted to charge me again for the brakes when it was supposed to be done to begin with and the son who may not have even told him father about the wheel weights refused to balance them and was very hateful with me. I left very upset and told them i'd not return. I felt I was done very bad at their business.Desired Settlement: I want the money I was charged for balance of 4 tires, I since had them balanced at another garage and for the emerg brake non adjustment , I had them adjusted by a neighbor and paid him 10.00 for doing it. A total of $30.00 and I dont want harrassed by them at all about it.

Business

Response:

Consumer is angry because his vehicle failed inspection. It was unsafe and unfit to drive on the road. Consumer came into work area and he was told it was a hazard for him and he had to leave the work area. The customer was referred to the State Police and there nothing else I can do as I was following state law.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] I am not even talking about the inspection I had no problems with my truck not passing I got it fixed and had no issues at a new garage. As I said in my complaint, my tires was balanced and I paid for that to be done, the wheel weights flew off right in ft of the garage and I gave one of them to the young man who put them on. He said no problem when I returned he would put them back on. I seen him att [redacted] and told him i'd be done and he didnt have to put but two of the wheels weights back on instead of 4 because I bought 2 new tires at [redacted] and they balanced them. So I just needed two of them balanced as promised. after his inspection I had tried to look in the garage to make sure he was balanceing my tires on the rear and he very smartly told me to get away from the garage area. I could not even tell him from where I was at. so when he backed my truck out I asked him if he balanced the tires and he said I didnt tell him to, which he was supposed to anyhow withme telling him. I told him , )you said you would put them on when I came back and we talked about it at [redacted]. his dad had been gone and came in then and said nothing. I also had a brake job done and that were supposed to adjust my brakes because he adjusted them when they got hot by turing them all the way out because they dont work at all, I asked him could he adjust the brake, would have took less than 5 minutes, but no he wanted to charge me again. I will take a polygraph test if the State police will give me and the young man one since safety inspection is involved and I will complain to the state police about thier dangerous action with my brakes.Regards,[redacted]

Review: Made appointment to Have truck put on computer to check fuel injectors ,Give me readings. Andy ask if he could keep the truck an extra day .Said he would check Fuel system for any kind of leaks.Two days later called ,Said need to pick up my truck. Went right away to get truck .Was charged EIGHTY SEVEN DOLLARS. ASK for computer readings.Said didnt have any. They did not do any thing to my truck they said. Kept my money way.Did not move in garage. VERY POOR BUSINESS.Desired Settlement: REFUND.

Our Lincoln Navigator broke down on a trip from Ohio to Florida. It was a Sunday, and there were no repair facilities open. We checked with a local parts store to see if they knew of any place open and they gave us the number for [redacted] at Wytheville Auto and Truck Repair. [redacted] was a HUGE help, and came in to repair our vehicle even though it was a Sunday. He was nice, knowledgeable, and quick. It was a huge help for us!!

On our family road trip we had to drive over something in the middle of the highway that left our car rattling. Rex at Wytheville Auto & Truck Repair had us in right away to make sure everything was ok and had us back on the road safely soon after. I definitely recommend this repair shop if you are ever in the Wytheville VA area.

Review: I was traveling down Interstate 77 south bound I got to Wytheville Virginia bearing went out on my boat trailer.the tire actually come off my trailer so I was stuck so I called my insurance company they recommended that I just googled a wrecker service and try getting towed to a boat dealer 20 miles from my location. ([redacted] in [redacted])they(wytheville auto) would not put the boat trailer on the roll back they just took me to their shop told me to go to [redacted] and get a new hub which I did I brought it back to the shop.they put the new hub on the guy ([redacted])told me to take it easy and I should be able to make it to [redacted] is only 20 miles well I only made it two miles from their shop in the same wheel comes off my trailer im stuck on the interstate again.well I was really frustrated from the 1st tow bill traveled only 2.5 miles charged 300 bucks for towing said 150 bucks per wrecker.and 2 hrs labor putting new hub on.445 follars.since the same tire come off the trailer I thought it was their responsibility to come and get me again so I gave him a call they did not say nothing they just hooked to me and took me back to the shop. I took pics of my axle I couldnt figure y would this brand new hub be bad? we discussed and I told him that I would get with my insurance and I'll order a new factor axle and get it there asap.Next day at work I show the guys my pics they told me the bearing came out the 2nd time cause it was put on backwards.so I ask some people that put had alot of experience putting bearings on.their opinions same thing outter bearing put on backward.I have pics.finally my axle came in they gave me a call and told me my boat was ready to pick up.they did not charge me the day April 28th of the accident for the second tow.but the day I went to pick it up they had on the bill the second tow charge.I was I I'm not paying that that's crazy.he ([redacted])told me don't worry about it the insurance had it covered I was like they paid for one towing not 2.he told me to call them try to get them to reimburse me.I was furious I was like it was u guys fault it came off the outter bearing was on wrong.he said that's the way it came out of the package I had to talk to tractor supply about that.I didn't wanta argue They was no need I told him I had pics and it was on wrong I paid 300 dollar towing charge again for the second time this was a hr drive from where I live..total 5 miles both tows 600 bucks.they were reasonable about the labor charges of installing the axle.I'm asking for the 2nd tow charge to be dropped and get a refund.he said 300 bucks the 1st time cause they had 2 tow trucks on the scene.ok the second time took maybe 30 mins only one truck.Desired Settlement: 2nd tow bill 300 dollar should been dropped 600 dollars charged on 5 miles of towing is crazy was their fault I needed 2nd tow

Business

Response:

The owner bought his own hub assembly and would not let the shop by parts, so we told him he needed to buy a new axle assembly, hub assemly and u-bolts, and the customer refused and bought his own parts from tractor supply and insisted the shop installed so he could go fishing. And there is no way to put the bearing in backwards.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

As soon as the business got notified I received call from [redacted] the owner of wythville auto and truck repair.He started off calling out my man hood and cursing.The 1st thing I done when I lost my wheel was call my insurance company.I was headed to [redacted] to get my boat serviced (not going fishing) so my insurance agent and me desided it would be best to get it towed to [redacted] marina for the repairs.I was towed to their shop I ask if they could get me to [redacted] told me to go to tractor supply they problay have a hub that would fit. They did I bought 90 dollars worth of parts.My tow bill was 600 dollars for 5 miles of towing nothing but excuses of y it was so high I was told your insurance covered it..The second tow I should have not been charged...............The outer bearing was put on wrong period a hub comes in a kit with outer bearing in the same package not pressed in like the inner bearing.I have pictures showing the tapered bearing was put on wrong.Wittness to call I received Thursday and all the nonsense cussing my steering on my boat was broke I had no fishing poles so their response is completely inaccurate.Only thing positive that can come from this is the public gets to know the real wythville auto and truck repair before they get ripped off like I did.

Business

Response:

Had to tow him twice and is why he got two tow bills. His insurance company paid for both, he's just trying to get money.[redacted]

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Description: AUTO REPAIR & SERVICE, TRUCK REPAIR & SERVICE

Address: 940 South 7th Street, Wytheville, Virginia, United States, 24382

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