WyzAnt.com

Complaint: [redacted] I am rejecting this response because:I disagree with the information and reason providedBasically, the Business Wyzant Inc as per Paragraph [redacted] and Paragraph [redacted] of the Independent Tutor Agreement:-https://support.wyzant.com/hc/en-us/articles/ [redacted] States clearly that:-Independent Tutor acknowledges that a copy of all documents created or received by Independent Tutor in connection with the administration of services performed hereunder ("Tutor Documents") may be retained by Wyzant and used for its administrative purposes.andWyzant does not claim ownership of content that Independent Tutor provides on the Site including, but is not limited to, articles, lessons, worksheets, tutorials, files, testimonials, reviews, video submissions, and blog entries ("Site Content") and shall have no obligation of any kind with respect to such content.My profile listing falls under articles, testimonial and reviews as stated above.Basically, the Business Wyzant is saying we don't want to take responsibility of any potential damages that may arise from the Tutor's posting on our website but then again, we don't want to give you back the content that patently they acknowledge to be mine if the consequences is bad, but if there is no harm, then, we will keep the content.Actually, it is not worth the while to argue over my Profile listingIt has no value whatsoever to WyzantIt is just bad tasteI just want Revdex.com to post this exchange to let everyone know what kind of business Wyzant is running.If for example, a genuine business like [redacted] wants to close my e-mail account on their platform for whatever reason, then, I am sure that if I ask for my personal e-mails to be given back to me, [redacted] will acknowledge my requestUnlike WyzantBecause Wyzant is not running an up-abusiness, but rather, is a bad business running a scamWhich other business will I encounter "Customer Service" Team giving me a response "Wyzant considers this decision to be final and a representative will not be made available to further discuss this matter."First time in my years of living that I encounter a "Customer Service" Team that does not want to provide "Customer Service", the sole purpose of its functionI have seen irate customers in many situations from airlines to supermarkets, but, I have never seen or heard Customer Service saying that they "don't want to provide Customer Service" anymore.Revdex.com, kindly check your A+ Rating for Wyzant IncIt doesn't look like an A+ business to meAt the very least, they can hide under all the legal disclaimers, but, it is just a vengeful, disreputable, dishonest companyClearly, my Profile Listing has absolutely no value to them whatsoever, and yet, Wyzant Inc refuses to send me that listing so that I can post it on other tutoring websitesThe Profile Listing is a content that I created and spent numerous house to writeSincerely,Soo T** Sincerely, Soo T**

I signed up with WyzAnt about a month ago I've already received one ongoing job through WyzAnt I had to charge more than I normally charge in order to receive an acceptable hourly rate, but both I and the customer are very happy to have found each other I would have never found this student if it weren't for WyzAnt I was contacted by customer service a few days after I signed up He just wanted to make sure I had no questions or concerns I have nothing but good things to say about the company

Since first listing her profile with Wyzant, Ms [redacted] and Wyzant’s Profile Review Team have been in contact numerous times regarding policy and procedural expectations Most notably, explicit information regarding ongoing account requirements was provided to Ms [redacted] in July and March When reminded of Wyzant policies in July 2015, Ms [redacted] confirmed understanding of these policies and agreed to adhere to them.Most recently, Ms [redacted] ’s tutor profile was removed in accordance with Wyzant's terms and conditions, available on wyzant.com, that she agreed to when listing her profile Ms [redacted] first contacted Wyzant regarding her account status on 8/26/and Wyzant’s Profile Review Team communicated with Ms [redacted] via email regarding the removal, as well as provided information regarding this action, on 8/30/and 9/01/Wyzant reserves the right not to list the services of any individual, and we have chosen not to host Ms [redacted] ’s profile going forward We wish Ms [redacted] the best in her future endeavors

When Mr [redacted] registered to create an account and use the site (wyzant.com), he agreed to follow Wyzant’s outlined terms of use, including Section * Wyzant has been has been in contact with Mr [redacted] regarding policy and procedural expectations Wyzant reserves the right not to list the services of any individual, and we have chosen not to host Mr [redacted] profile going forward We wish Mr [redacted] the best in his future endeavors

Each tutor listed with WyzAnt has the ability to reflect a cancellation policy on their public profile If a student does not contact the tutor to cancel according to the stated cancellation policy, it is at each tutor’s discretion whether they choose to assess the associated fee In this particular instance, Mr [redacted] selected tutor has a hour cancellation policy listed on his profile Mr [redacted] scheduled a lesson with his tutor for 5/13/16, with an anticipated start time between 11:and 11:a.m Mr [redacted] emailed the tutor on 5/13/at 11:a.mto indicate that he needed to reschedule due to public transportation issues While WyzAnt certainly understands that extenuating circumstances may arise, Mr [redacted] did not contact the tutor to reschedule in line with the stated cancellation policy As such, it is within the tutor’s purview to assess the cancellation fee of $55, which is commensurate with his hourly rate We are sorry that this situation occurred and the lesson was not able to take place as anticipated

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ WyzAnt removed MrSilver's profile in accordance with the terms of use, which were agreed to by MrSilver upon the listing of his profileThe terms of use are made available to all users on our homepageWyzAnt is under no obligation to list the profiles of any user who does not agree with the terms of use or the independent tutor contract, including the commission structure, that is agreed to upon registrationWyzAnt considers this matter closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response provided by WyzAnt does not provide specific details or explanationWyzAnt claims that my profile was removed in accordance with the terms of use; however, WyzAnt has refused to provide any supporting information, and has flatly refused to discuss the issue with me further In addition, I have researched what other tutors have written publicly with regard to WyzAnt's business practices, and have observed that this sudden deletion of tutor profiles appears to be part of a pattern - tutors achieve a certain number of tutoring hours to lower their commission rate and begin earning more, and soon find their profiles removed with little in the way of explanation or specific criteria or other detailsThis raises questions as to whether WyzAnt terminates tutors who have achieved a higher take-home rate in order to maximize their own commission As a side note, I found in my research a recent article the WyzAnt CEO wrote on the importance of corporate ethicsIt's hard to reconcile this article with the manner in which I and other tutors have had their contracts terminated without warning nor adequate explanation I am therefore requesting the following items: 1) Data which indicates how my student retention rates compared with tutors in the same discipline in the same metro area; 2) WyzAnt standards that used in determining how a tutor is flagged for profile review and deletion; 3) a full and complete explanation as to why my profile was flagged and deleted, with supporting evidence and data, and without warning; 4) a full and complete report on my ratings and comments from students If WyzAnt is unwilling or unable to provide this to me, then I request that WyzAnt reinstate my profile or refund the commission I paid to WyzAnt in full Sincerely, Steve [redacted] Final Business Response / [redacted] (4000, 9, 2015/08/03) */ While we regret that you are not satisfied with our response as to our reason for the removal of your profile, based on WyzAnt's agreements with you, further information will not be forthcomingIn accordance with the WyzAnt.com site ("Site") Terms of Use, to which you agreed to be bound, "WyzAnt reserves the right to suspend and/or terminate any user with or without notice at any time in its sole discretion, for any reason or no reasonYou agree that, if you are suspended and/or terminated, you will make no further use of the Site after termination or during suspension." (See para 14.) Additionally, pursuant to the Independent Tutor Agreement to which you also agreed to be bound, ("IT Agreement"), you agreed, "Either party may terminate this Agreement for any reason at any time." (See para 18)Providing you with further supporting information is not contemplated in the agreements with you Responding to the request to refund the commission, pursuant to the IT Agreement, you agreed to be bound by the Commission and Tutor payment policies while listing your services on the Site(See paras and 6)Therefore, we will not refund any such commissions We continue to stand by our decision to not reinstate your profile

Initial Business Response / [redacted] (1000, 5, 2015/03/16) */ Due to a printing error, a replacement check needed to be issued to Mr[redacted] Upon discovery, Customer Support opened ticket [redacted] with the Finance Department, and a replacement check was mailed the following dayWe sincerely apologize for the inconvenience this caused!

Service was not helpful After reaching out to a tutor, I waited several days for a response only to be told that she will get back to me in a weekWhen she contacted me again, it was to notify me that she could not help afterallI reached out to another tutor who also responded several days later that she is not availableMeanwhile, my son continued to struggle in algebraI contacted customer service who was very polite, apologized for my experience and offered to forward the names of tutors with high ratingsThe names were the same ones who I had waited on for many days only to be told they are not available! Desperate for a tutor, I went to [redacted] University's Math Department website and found several young people (seniors and graduate students) who responded within hours and charged a fraction of the tutors at Wyzant! I have since recommended [redacted] University to anyone who needs a tutor and the parents have been extremely happy

In order for a tutor to host a profile with WyzAnt, it is necessary for each tutor to meet certain application and qualification requirements Ms [redacted] began the application process in the fall of and WyzAnt communicated with Ms [redacted] several times, via the application form and email correspondence, to outline what was required for application approval Unfortunately, Ms [redacted] application did not meet these requirements and as a result, she was not provided with a profile Per WyzAnt’s Terms of Use, not every applicant is provided with a listing, and we wish Ms [redacted] the best in her future endeavors

Complaint: [redacted] I am rejecting this response because: WYZANT continues to be evasive and unspecific regarding the reason for removal of my profile They continue to refer to the Terms and Conditions but refuse to specify which was the reason for removing my Profile, which cost me business I was in the process of picking up a new client the day they pulled my Profile All I want is the actual reason they pulled the Profile when they did The timing is very suspicious Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Wyzant did not address any of the issues I mentioned in my complaint and was deceitful in their response They did not address why they did not issue a warning about a policy violation, why they refused to discuss and attempt to clarify the situation with me when I tried to contact them, and why they failed to give any reason for the deactivation in the first two emails that they sent me They claim to have "communicated" with me about my profile status Yes, they communicated with me that my profile was closed without providing a reason, then repeated the same thing in the second email, again without a reason Then in the third email, they mentioned something about academic honesty, but when I tried to contact them to discuss the matter and attempt to clarify what I felt was a misunderstanding, they refused to communicate with me at all This is not communication The company claims in their response that they were "not able to host my profile", but in the final line of the response, it states that they have "chosen" not to host my profile going forward, implying that they are able to, but choose not to The company claims to be acting on behalf of academic honesty, when in truth, I have never dealt with a company as dishonest and unethical as Wyzant Sincerely, Menachem [redacted]

We regret that Mr [redacted] was unable to locate a tutor listed on our platform that met his needs in linear algebra To promote our marketplace service and since tutors listed on the platform are independent and we do not control their instruction, we offer a refund for the first hour spent on a lesson through our platform if a student is unsatisfied (“Good Fit Guarantee”) In this case, Mr [redacted] emailed us regarding applying the Good Fit Guarantee on his first lesson, and we intended on crediting back his costPer our policy, we contacted him to confirm the information When we initially contacted him, he did not respond Later he spoke with us regarding his refund, but opted to leave the credit on the account At this time, we are happy to instead refund back on his credit card the amount he spent In addition, we have reached out to Mr [redacted] to determine how we can improve his overall experience with Wyzant

Initial Business Response / [redacted] (1000, 5, 2014/11/21) */ After looking into this matter, WyzAnt found that the tutor's profile was removed according to policy for a violation of the terms of use that the tutor agreed to when WyzAnt listed his profileThe terms of use may be reviewed on WyzAnt's home page

As noted in her complaint, Ms***’s tutor profile was removed in accordance with WyzAnt's terms and conditions, available on wyzant.com, that she agreed to when WyzAnt listed her profile WyzAnt communicated with Ms [redacted] via email regarding the removal and provided information regarding this action WyzAnt reserves the right not to list the services of any individual, and we have chosen not to list Ms ***’s profile going forward We wish Ms [redacted] the best in her future endeavors

Initial Business Response / [redacted] (1000, 5, 2014/10/08) */ WyzAnt is sorry to hear that the tutor had difficulty navigating the WyzAnt system and was unable to successfully log the lesson according to the payment policiesThe policy in question, as was agreed to by the tutor upon sign-up, states that in order to guarantee payment, the lesson must be submitted within days of the date of the lessonIf a lesson is not submitted within days, the submission must then be approved by the studentIn this case, the student did not accept the lesson charges The tutor's calls to customer support did include two escalations to a supervisor, who followed company protocolIn light of the situation, WyzAnt is willing to provide a one-time exception to the payment policies and provide the tutor with $in payment (the tutor's hourly rate of $less the current 40% commission fee) for the lesson in questionThis payment will be remitted according to the tutor's selected method of payment during the next pay period

Complaint: [redacted] This response is unsatisfactory because WyzAnt does not adequately address either main portion of my complaintFor the first part, I criticized them for not specifying why my provided information failed to meet their standards in response to my email describing in detail how it didTheir statement that my "application did not meet those [the communicated] requirements" continues this trend of saying nothing and obfuscating the true point of contention; what matters is not that they think my application was insufficient, but their inability to articulate exactly why it was below their standards despite clearly saying everything that they told me it needed to sayThey assert things are a certain way, but are completely unable or unwilling to defend it with specific detailsMoreover, they completely ignore their mendacious claim that my performance on their proprietary competence exams was unsatisfactoryI met the standard they told me, and saying otherwise is an outright lieFor the second part, I pointed out that they misrepresented (i.elied about) their terms of use multiple times and made a claim to property (my submitted writing) that they contractually agreed to not claimIt should be self-evident that their week statement about their terms of use does nothing to address this pointThey have their right to not grant me what is rightfully mine because of the terms of use, but that does not absolve them of their egregious dishonesty in denying a simple request in good faithIn addition, they were unable to get my honorific (Mr.) correct despite presumably seeing it on the complaintGiven WyzAnt's regrettable behavioral history, I am not sure this was accidentalWhile I personally am not offended by their inability to respect my gender identity, others in a similar situation might be more sensitive to such a slight, and I want to draw attention to thatFor these reasons, it is understandable that I must reject their grossly subpar explanationWyzAnt's business practices are demonstrably below the standard implied by a Revdex.com A+ rating, and I urge the Revdex.com to adjust WyzAnt's rating accordingly Sincerely, [redacted] ***

Complaint: [redacted] This response is unsatisfactory because WyzAnt does not adequately address either main portion of my complaint.For the first part, I criticized them for not specifying why my provided information failed to meet their standards in response to my email describing in detail how it didTheir statement that my "application did not meet those [the communicated] requirements" continues this trend of saying nothing and obfuscating the true point of contention; what matters is not that they think my application was insufficient, but their inability to articulate exactly why it was below their standards despite clearly saying everything that they told me it needed to sayThey assert things are a certain way, but are completely unable or unwilling to defend it with specific detailsMoreover, they completely ignore their mendacious claim that my performance on their proprietary competence exams was unsatisfactoryI met the standard they told me, and saying otherwise is an outright lie.For the second part, I pointed out that they misrepresented (i.elied about) their terms of use multiple times and made a claim to property (my submitted writing) that they contractually agreed to not claimIt should be self-evident that their week statement about their terms of use does nothing to address this pointThey have their right to not grant me what is rightfully mine because of the terms of use, but that does not absolve them of their egregious dishonesty in denying a simple request in good faith.In addition, they were unable to get my honorific (Mr.) correct despite presumably seeing it on the complaintGiven WyzAnt's regrettable behavioral history, I am not sure this was accidentalWhile I personally am not offended by their inability to respect my gender identity, others in a similar situation might be more sensitive to such a slight, and I want to draw attention to that.For these reasons, it is understandable that I must reject their grossly subpar explanationWyzAnt's business practices are demonstrably below the standard implied by a Revdex.com A+ rating, and I urge the Revdex.com to adjust WyzAnt's rating accordingly Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/08/13) */ WyzAnt.com offers a marketplace for those seeking tutoring services to connect with those seeking to provide tutoring servicesThose who wish to be listed on the site as a tutor must complete a short step application process and have their potential profile listing reviewed for approvalPotential tutors are given feedback during this process to help them adjust their submission to ensure the likelihood of approvalHowever, fewer than 30% of those who submit an application for a listing are approved Because a tutor who is listed on WyzAnt.com is an independent tutor, and not an employee of WyzAnt, WyzAnt does not require that a tutor purchase a background check in order to be listed, and the application process is entirely freeThe website provides the opportunity for the tutor to purchase a background check if they choose to do soHowever, this is neither a requirement of the siprocess, nor a requirement for approval for a profile listingPurchasing a background check is completely voluntary for all who wish to have a profile listedOnce a tutor is approved and their listing is available to students, a tutor must agree to consent to having a background check run if a student chooses to purchase one on a tutor We are sorry to hear that Mr[redacted] profile was not approved for a listingWhen he contacted Customer Support on August 6, at 1:PM CST, a request for a refund of the $he paid for his background check was submitted to the Finance DepartmentThat refund of $was processed on August 8, at 4:PM CST to the MasterCard he placed on his account to purchase the checkWe are happy to provide Mr[redacted] the details of this refund transactionWe recommend he contact his financial institution for the details of that transaction as they pertain to his personal account We understand the frustration Mr[redacted] must feel for not having his application for a profile listing approvedHowever, since WyzAnt does not guarantee that any individual application for a listing will be approved, and Mr[redacted] refund was processed the same day he requested it, WyzAnt considers this matter closed

MsB [redacted] account was removed in accordance with WyzAnt’s Terms of Use, which encompass Wyzant’s Payment Policies and Academic Honesty Policy When it is determined that provided services are not in line with the above, Wyzant is not able to continue hosting the associated profileWyzant reserves the right not to list the services of any individual, and we have chosen not to host Ms B [redacted] profile going forward We will, however, reach out to MsB [redacted] within business day to provide any additional information or clarification

After working for WyzAnt for five years as a tutor in English, especially for writing essays, I just looked at BBB and was surprised to see the many negative reviews. Yes, WyzAnt takes a big cut at the beginning, and I agree they should be more generous with people who have more education and experience, but they also make many connections for the tutor and handle 90% of the paperwork. The connections and the paperwork are worth a lot to me. They have also been excellent about resolving a few misunderstandings I have had with customers. Also, as far as experience, that is left to the individual to decide what to charge. I charge less than others because I do not have a teaching credential. However, I have excellent skills in organizing a paper and correcting grammar. I also have a talent for getting my younger students who hate writing to feel more comfortable and become more interested in writing; that is worth a lot to many parents. So, although there are some negatives, and I believe WyzAnt does need to reward effective tutors a little more - maybe a periodic bonus each year to keep us - I think if you follow the rules, they are a good company for a side job.