X-Caliber

In response to case ID [redacted] for the vehicle of [redacted] a Mazda 4dr sedanThe reasoning for the paint being (mismatched) and the ( wrong fender) was to help this customer with a high deductible that she could not afford and I told Ms[redacted] that we can put after- market parts on her car (non OEM Mazda) parts (this is the apparent wrong part ) and not blend the fender to the door ( this is where the apparent color mismatch was) and was In total agreement with ItI did state to Ms [redacted] that the fender and the door may have a slight color difference and the fender might not fit absolutely perfect because the fender was after market As far as any rubber (panels) or broken parts we have replaced all parts In a timely mannerThe vehicle is a and Is extremely hard to find parts for a vehicle that Is brand new that the Mazda dealer has to order from across countryI have also kept In open contact with the insurance agent (***) [redacted] Progresive Insurance and have relayed all this information to her, she also keeps in contact with me at least twice per weekAs far as X-Caliber not returning any of Ms [redacted] phone call is a statement, I have plenty of calls to and from Ms [redacted] cell Phone and work as well as on social mediaI have been more than helpful and professional In this matter and now have had to not only waive the customer deductible but also fix the car with OEM Mazda parts and blend the door to make for a perfect match All problems are currently resolved In this matter except the Interior door handle that was broken by a tech In the shopPlease note that I will take appropriate actions for any slanderous and or statements made against myself or X-Caliber Collision by Ms [redacted] Tommy R [redacted] X-Caliber Collision ###-###-####

The last time I spoke to Ms*** she had an appointment in Las Cruces, NM as *** to replace the clipsI'm sorry for the mis-communication in this matterI did speak with *** *** in Albuquerque NM this week and they did inform me of the date being pushed back to the 24th of April before they have access to the part we ordered for Ms*** vehicleI will attempt to contact Ms*** on 4-22-to bring in the vehicle to repair any broken clipsAny questions please feel free to call ###-###-####Address is *** *** *** *** *** ** *** *** **I continue to stand behind my work and will make anything right with any repairs done by X-Caliber Collision LLC

Complaint: ***
I am rejecting this response because: The car is not in its original state! The door panel clips are brokenThe panel is completely loose and falling off as well as it nearing days and the door trim has still not been replacedNo communication has been made as to when the final repair will take placeI was told by MrR*** that I would be reimbursed for the parts broken by his tech and that as well never occurred.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

At this time as previously mentioned, the car is returned back to its original state pending the arrival of an interior door trim part that was broken by a tech here at X-Caliber.

In response to case ID [redacted] for the vehicle of [redacted] a 2015 Mazda 4dr sedan. The reasoning for the paint being (mismatched) and the ( wrong fender) was to help this customer with a high deductible that she could not afford and I told Ms.[redacted] that we can put after- market parts on her car...

(non OEM Mazda) parts (this is the apparent wrong part ) and not blend the fender to the door ( this is where the apparent color mismatch was) and was In total agreement with It. I did state to Ms. [redacted] that the fender and the door may have a slight color difference and the fender might not fit absolutely perfect because the fender was after market.  As far as any rubber (panels) or broken parts we have replaced all parts In a timely manner. The vehicle is a 2015 and Is extremely hard to find parts for a vehicle that Is brand new that the Mazda dealer has to order from across country. I have also kept In open contact with the insurance agent ([redacted]) [redacted] Progresive Insurance and have relayed all this information to her, she also keeps in contact with me at least twice per week. As far as X-Caliber not returning any of Ms. [redacted] phone call is a false statement, I have plenty of calls to and from Ms. [redacted] cell Phone and work as well as on social media. I have been more than helpful and professional In this matter and now have had to not only waive the customer deductible but also fix the car with OEM Mazda parts and blend the door to make for a perfect match.  All problems are currently resolved In this matter except the Interior door handle that was broken by a tech In the shop. Please note that I will take appropriate actions for any slanderous and or false statements made against myself or X-Caliber Collision by Ms. [redacted] Tommy R[redacted] X-Caliber Collision ###-###-####

Complaint: [redacted]
I am rejecting this response because: The statement from Mr.R[redacted] had false information. The deductible was NEVER discussed I have a $500 deductible and that is exactly what I was expecting to pay. We never spoke about anything less than that until the phone call I received from Mr. R[redacted] stating that the repairs were complete and I only owed $250. I was in awe of the discount and had no idea the discount was because the correct supplies were not ordered. Mr. R[redacted] stating that I could not afford to pay him is offensive and incorrect I would have never taken my car to be repaired if I couldn't afford to pay for it.  The unblended paint and aftermarket fender was noticed the day after I had picked up my vehicle I was very upset because I had no knowledge that Mr. R[redacted] had made those decisions without consulting me. After returning my vehicle to have the paint color corrected I asked Mr. R[redacted] about the unevenness of the fender and was told by him that my insurance company, Progressive, only authorized him to order the aftermarket fender and that I needed to discuss it with the adjustor. I did call Andrea, claims representative from Progressive, whom then had [redacted], Progressive rep, contact me. [redacted] said that the correct fender was authorized on the estimation and she would speak to Mr. R[redacted] to clear up any confusion. The story then changed from Mr. R[redacted], he then stated that the aftermarket fender was ordered so that I could receive a  discount; please keep in mind that I never requested nor needed a discount. Despite the error in paint, incorrect fender and parts not being ordered correctly I have been patient and compliant with all payments to X-Caliber which was all in cash and no invoice or receipts were ever given to me. Throughout the last 2 and a half months I noticed a few additional mishaps and though they were repaired I had  to bring them to Mr. R[redacted]'s attention and in my opinion the problems should have never occurred  and the entire repair should have been done correctly the first time around. Also due to damage on my drivers side door I had to incur additional charges by having to take my vehicle to a Mazda dealer 100 miles away from my residence  because of sensors and an antenna not being correctly connected and parts being broken that should never have been touched. I have documentation from the dealership explaining the damage. I did give Mr. R[redacted] several opportunities to fix any and all errors. The damaged door should have been evaluated but instead I feel as though it was ignored even after I returned to have it fixed by his employee.  I had no other choice but to have it evaluated due to a warning light showing up and my locks not working correctly after the damage done by X-Caliber. If Mr. R[redacted] was trying to save me money he failed in that. From the $250 paid for the initial charge to the $50 paid to replace the fender and the $137 paid to [redacted] to correct his employees error and 3 $50 payments for car rentals because of consistently having to return my vehicle to be CORRECTED I clearly have spent over the $500 "high deductible" he claimed I couldn't afford. No slander has been made on my behalf simply an opinion on my experience with Mr. R[redacted]'s business. Throughout this entire experience I have only wanted my car back to its original state. 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]