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X-press Dry Cleaners

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X-press Dry Cleaners Reviews (3)

Xpress dry cleaning discarded ("donated") my items without ever attempting to contact me.When I came to pick up my dry cleaning today, I have come to find out that they "donated" all my clothing (over $175 worth of Banana Republic professional dress clothes, (1 pant and 1 blouse). When I asked, "What!?, Why didn't you call me regarding this?", the employee said they "don't call people" and "that is what your receipt is for". Why would they ask me for my phone number if THEY WOULD HAVE NEVER CALLED ME!? My phone number is even on my receipt! I expect my clothes were likely sold on ebay for money. Desired SettlementIf my business professional pieces were "donated" then there is no way of getting them back. A refund of the money for the items would be appropropriate. They must try every attempt to reach a person, email, address or at least a phone call before their personal items are discarded forever. Thank god I only had a couple pieces, but what if it was an heirloom piece or something that cannot simply be replaced by a refund? Your business practice principles are affecting our community in a negative way. The only thing I bet you are enjoying is your tax break from throwing away ("donating") people's precious items. It's obvious that you only care about money and don't give a crap about any of your customers. If I find my clothes being sold on [redacted], I will file a lawsuit.

Never returned or fixed my cashmere sweater that they put holes in when I brought to be cleaned. Called twice never called me back.I dropped off a bunch of items to be dry cleaned around 11/5/2013. One was a long gray cashmere sweater that the last time I brought to this company to be cleaned someone when hanging up on a hanger put holes right through the sweater. I asked them to fix this. A week later went to get my items, the cashmere sweater not there. [redacted] (who works there) stated they needed more time. A week goes by no phone call, so I called the drycleaners. Gray cashmere sweater still not done. Today weeks later called again talked to [redacted] at 1;20 PM , she said she would call the company they sent it to and call me right back. NEVER called!! I either would like the $125.00 I paid for that cahsmere sweater or my sweater fixed and cleaned immendiately . I am so very upset over this. I have been living here for three years and have spent many dollars getting my clothes drycleaned there!!Desired SettlementI would like my $125.00 I have spent on this sweater or my sweater back fixed and cleaned immedicately!

Requested pleated skirt to be pressed, and was returned in unacceptable condition. Returned it with other items to press: came back worse. On my first visit, I requested 'Xpress Dry Cleaning' (implies expedient service) to press a few items including a favorite pleated skirt. The pleats were unrecognizable, so I returned it to be redone properly. It now looks worse. Other items in that came back with the skirt the second time had dry cleaning tags stapled to the garment's tags, which caused noticable damage. Initial items had said tags safety pinned in. No compensation was offered, and all orders take a minimum of 48 hours. 'X Press' is used to imply speed, though they offer no overnight services.Desired SettlementI believe they should at least return what I paid to have my pleated skirt pressed so that I may use that money to have it returned to wearable condition if possible.

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Description: Dry Cleaners

Address: 8204 Tryon Woods Dr Ste 104, Cary, North Carolina, United States, 27518-7164

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xpressdrycleanersnc.com

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