X Ray Associates of Louisville PSC

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appearthere is NO documentation of signed authorization attached From X-ray associates. Regards, [redacted] ***

My response earlier today stated information WAS being mailed to the customerThe copies were made this morning and are being mailed today

RESPONSE TO COMPLAINT ID ***For all dates of service involved, an Inpatient & Outpatient Conditions & Consents was signed.Paragraph #explained that physicians who are independent practitioners, which doesInclude radiology will send a separate bill.Paragraph #assigns benefits to the
hospital and any independent practitioner.By signing, patient agrees to pay the hospital and independent practitioners for allcharges and services which are not covered by any third party, regardless of the reason.The patient signed the form and did not add any comments to change or alter theabove consents.The hospital has a picture ID of the patient on fileServices rendered can be verified byobtaining medical records from the facility where the x-rays were performed.Four dates of service are involved:#date of service: Insurance made payment to the provider of serviceA conference callwas made by the provider and patient to the insurance companyThe call resulted in theremaining balance of $being paid to the patient, which left an out of pocket amount of$The patient did not forward the insurance payment of $to the provider of service.#date of service: Insurance made payment to the provider of serviceA conference callwas made by the provider and patient to the insurance companyThe call resulted in theremaining balance of $being paid to the patientThe patient did not forward theinsurance payment of $to the provider of service.#date of service: Insurance made payment to the provider of serviceA conference callwas made by the provider and patient to the insurance companyThe call resulted in theremaining balance of being paid to the patient which left an out of pocket amountPatient paid the balance to the provider of service.#date of service: Insurance made payment to the provider of servicePatient called and toldprovider she filed an appeal which was deniedA conference call was made by the providerand patient to the insurance company, claim would be processed at the high benefit level.Insurance company was called again by the provider and was told that the claim was originallyprocessed at the high benefit levelInsurance shows patient responsibility $Provider sent statements to patient for $and has not been paid

We previously answered the complaint to support our claim. We rendered services to the customer, she received payment from her insurance company for the services we rendered but has not paid us.

X-Ray Associates refers back their original response. Information is being mailed to the customer to show the insurance payments made to X-Ray Associates and customer for each date of service. Also included are copies of the condition and consents signed by the customer for each date of service.

The business is INCORRECT. I did not sign an authorization for additional billing. In fact, because all of these documents are via electronic signature, I insist that all consent forms be PRINTED, so I can read the entire document. I refuse and do not sign an electronic signature documents. X-ray associates has NO such signed authorization from me. Period. This information needs to be sent to the provider." Thank you. [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not sign or authorize any services for an out of network provider while utilizing services of an in-network provider ([redacted]).
X-ray associates was paid in full by the insurance company at an 'in-network' rate for ALL services. I am NOT responsible for any balance billing, or "bait and switch tactic" perpetually utilized by X-ray Associates. I DID NOT AUTHORIZE, NOR SIGN PERMISSION, for an out of network provider.  Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appearthere is NO documentation of signed authorization attached From X-ray  associates.
Regards,
[redacted]