This company has been in business since I have never received a complaint of this nature beforeI have documentation to show all the parts that were purchased for the new computer were new, with the exception of one sound card in accordance with the customer's requestI also have documentation stating the parts used for the upgrade of the older PC were purchased new from [redacted] ***, including memory and a video cardAlso, as part of the upgrade package we performed a fresh installation of Windows [redacted] have been dealing with me for over years and I am taken aback by how they conspired to make these allegations against my company, which are demonstrably falseI understand that she wanted her money back which was paid for the new computer because she thought we were using used parts, for which she has no evidence to supportKnowing [redacted] I gave them the opportunity to return both computers for a refund on Aug** [redacted] came in to my place of business stating that they only wanted a refund for the new computerI said to [redacted] that this matter would be closed: after this date we would conclude our businessThis was stated on the check which was cashed by [redacted] Two weeks after that point, I received a phone call from [redacted] stating that he took the used system to the Geek Squad at [redacted] who told him the system was at the end of its useful lifeThis statement is and inaccurate because I purchased parts for the upgrade at [redacted] ***This was after [redacted] agreed to the terms of the upgrade on an existing system such that they knew the base of the system would be maintained, with added RAM and video card and re-install of WIndows for $Either Geek Squad or [redacted] are making allegations or [redacted] is lyingIf this matter of defaming my business continues I will take civil action against one or both parties
This company has been in business since 2001. I have never received a complaint of this nature before. I have documentation to show all the parts that were purchased for the new computer were new, with the exception of one sound card in accordance with the customer's request. I also have...
documentation stating the parts used for the upgrade of the older PC were purchased new from [redacted], including memory and a video card. Also, as part of the upgrade package we performed a fresh installation of Windows. [redacted] have been dealing with me for over 15 years and I am taken aback by how they conspired to make these allegations against my company, which are demonstrably false. I understand that she wanted her money back which was paid for the new computer because she thought we were using used parts, for which she has no evidence to support. Knowing [redacted] I gave them the opportunity to return both computers for a refund on Aug. **. [redacted] came in to my place of business stating that they only wanted a refund for the new computer. I said to [redacted] that this matter would be closed: after this date we would conclude our business. This was stated on the check which was cashed by [redacted]. Two weeks after that point, I received a phone call from [redacted] stating that he took the used system to the Geek Squad at [redacted] who told him the system was at the end of its useful life. This statement is false and inaccurate because I purchased parts for the upgrade at [redacted]. This was after [redacted] agreed to the terms of the upgrade on an existing system such that they knew the base of the system would be maintained, with added RAM and video card and re-install of WIndows for $350. Either Geek Squad or [redacted] are making false allegations or [redacted] is lying. If this matter of defaming my business continues I will take civil action against one or both parties.
This company has been in business since I have never received a complaint of this nature beforeI have documentation to show all the parts that were purchased for the new computer were new, with the exception of one sound card in accordance with the customer's requestI also have documentation stating the parts used for the upgrade of the older PC were purchased new from [redacted] ***, including memory and a video cardAlso, as part of the upgrade package we performed a fresh installation of Windows [redacted] have been dealing with me for over years and I am taken aback by how they conspired to make these allegations against my company, which are demonstrably falseI understand that she wanted her money back which was paid for the new computer because she thought we were using used parts, for which she has no evidence to supportKnowing [redacted] I gave them the opportunity to return both computers for a refund on Aug** [redacted] came in to my place of business stating that they only wanted a refund for the new computerI said to [redacted] that this matter would be closed: after this date we would conclude our businessThis was stated on the check which was cashed by [redacted] Two weeks after that point, I received a phone call from [redacted] stating that he took the used system to the Geek Squad at [redacted] who told him the system was at the end of its useful lifeThis statement is and inaccurate because I purchased parts for the upgrade at [redacted] ***This was after [redacted] agreed to the terms of the upgrade on an existing system such that they knew the base of the system would be maintained, with added RAM and video card and re-install of WIndows for $Either Geek Squad or [redacted] are making allegations or [redacted] is lyingIf this matter of defaming my business continues I will take civil action against one or both parties
This company has been in business since 2001. I have never received a complaint of this nature before. I have documentation to show all the parts that were purchased for the new computer were new, with the exception of one sound card in accordance with the customer's request. I also have...
documentation stating the parts used for the upgrade of the older PC were purchased new from [redacted], including memory and a video card. Also, as part of the upgrade package we performed a fresh installation of Windows. [redacted] have been dealing with me for over 15 years and I am taken aback by how they conspired to make these allegations against my company, which are demonstrably false. I understand that she wanted her money back which was paid for the new computer because she thought we were using used parts, for which she has no evidence to support. Knowing [redacted] I gave them the opportunity to return both computers for a refund on Aug. **. [redacted] came in to my place of business stating that they only wanted a refund for the new computer. I said to [redacted] that this matter would be closed: after this date we would conclude our business. This was stated on the check which was cashed by [redacted]. Two weeks after that point, I received a phone call from [redacted] stating that he took the used system to the Geek Squad at [redacted] who told him the system was at the end of its useful life. This statement is false and inaccurate because I purchased parts for the upgrade at [redacted]. This was after [redacted] agreed to the terms of the upgrade on an existing system such that they knew the base of the system would be maintained, with added RAM and video card and re-install of WIndows for $350. Either Geek Squad or [redacted] are making false allegations or [redacted] is lying. If this matter of defaming my business continues I will take civil action against one or both parties.