X-Treme Scooters Reviews (9)
Dear [redacted] , I have reviewed Mr [redacted] ' complaintWe are fully aware of his issues and were in the process of obtaining his RMA (Return Merchandise Authorization) information for him when he filed this complaintWe have refunded Mr [redacted] in full and are not requiring him to return the itemAt this time, we consider this issue resolvedThank you, Jessica C [redacted] Allco Mfg
I am rejecting this response because:It is unclear from the ***'s response if they plan on charging $to return the defective bikeThe refund of the original price $- $ Nothing this company has done over the past weeks has been clear. They were not clear about how they would address the non-working bike or that they had a to week backorder on replacement parts that might or might not have made this bike workThe outcome would have been completely different, had they been able to replace the defective parts in a reasonable amount of time .Despite their statement about the cost of returning their defective bike, The cost of shipping the bike back to them using UPS or Fedex ground would have been $if I was responsible for the shipment to them. At this point, I will return the bike with the return label they provided and see what outcome transpiresThey seem to lack any understanding on how to decently treat their customers, or this mis-understanding would never have happened. When the dust settles, the bike is shipped to them , and I receive full credit for what I paid them with no deductions, I would be happy to close my complaint on this companies business practices
This letter is in response to Ms***’s complaint filed 02/09/I would like to apologize forthe difficulties she has experienced with her bikeMs*** did not purchase directly from ourcompany, she purchased from one of our Authorized Dealers, SuperScooterStore.com, nowknown as Upzy.com
The items are distributed out of our warehouse location, however, the salestransactions transpire between the independent dealership and the consumer directly.I have reviewed the dealer’s website and found that all policies were provided on their websiteand easily available for reference prior to purchaseThe links to their site, as well as ours, areprovided belowI have also attached a copy of the policies taken directly off both sites.Dealership: https://www.upzy.com/pages/shippingandreturns XTreme: http://www.xtremescooters.com/customerservice/warrantyhttp://www.xtremescooters....⇄ policy provides replacement parts free of charge for any shipping damage or defective items.Our records show that our technical support team has been in contact with Ms*** regardingher bikeAs a result of this contact, We did ship the replacement part needed per our policy on02/14/The tracking number is ***The item was shipped via UPSTheitem was delivered to the customer on 02/22/Copies of our correspondences with Ms***have also been attachedFurther, I have spoken to Ms*** via telephone and explained ourpolicies do not cover labor costs or assembly costsTo help ease her dissatisfaction, I offered hera Free Day Extended Warranty, which she acceptedAt this time, we consider this matterresolved.If you need any further assistance, please contact Customer Care at 253-777-0690or via email to [email protected] you,Dawn H***Customer CareAllco [email protected]
Dear [redacted], I have reviewed Mr. [redacted]' complaint. We are fully aware of his issues and were in the process of obtaining his RMA (Return Merchandise Authorization) information for him when he filed this complaint. We have refunded Mr. [redacted] in full and are not requiring him to return the...
item. At this time, we consider this issue resolved. Thank you, Jessica C[redacted]Allco Mfg.
Dear Valued customer:Thank you for contacting us. Hearing from you and other consumers helps us towards our goal ofdelivering top quality products and customer support. I have shared you comments with our technicalsupport department and customer service team.We apologize for the inconvenience you...
have encountered with your purchase.As promised to rectify the issue once we receive your item back to us we will repair any outstandingissues and replace necessary parts at no cost to you.Please do not hesitate to contact us if you should have any further questions or concerns.Thank you,X-tremeScooters
We apologize for the delay in the testing of your battery. We have shipped your replacement batteryunder warranty and the tracking number confirms that it arrived on 03/22/2016. We sincerely apologizefor any inconvenience you may have encountered.Thank you,Shirley L[redacted]Allco Manufacturing
Complaint ID: [redacted]Thank you for contacting us. Hearing from you and other consumers helps us towards our goal ofdelivering top quality products. I have shared you comments with our technical support departmentand customer service team.We apologize for the inconvenience you have encountered with...
your purchase.As promised to rectify the issue we have received your item and will be repairing it under warranty.Please do not hesitate to contact us if you should have any further questions or i;oncerns.Thank you,X-tremescootersCustomer Service
Dear [redacted], I have reviewed Mr. [redacted]’s complaint. We have provided Mr. [redacted] with an RMA (Return Merchandise Authorization) number for the return of his item on 08.30.17. Per our policy, we do require the customer to pay the return shipping. I have attached a copy of Mr. [redacted]’s ticket...
for you to review showing the reply we provide to our customer’s advising of the return shipping fees as well as the threats Mr. [redacted] has made toward us. We have a flat rate fee of $130.00 for all items that ship via UPS Ground. We have a section below that part that explains if the item you are returning ships via a freight carrier, we will have to obtain a return freight quote and the information we need to obtain the return freight quote. I am not sure where Mr. [redacted] got the idea that he would be required to pay $200.00 for the return shipping plus $130.00 to receive a replacement item. Mr. [redacted] would have been required to pay the $130.00 for the return shipping IF he chose to purchase the return shipping label from us. Our customers are always free to choose their own return shipping carrier and purchase the label from any carrier they choose. We would have shipped the replacement item to Mr. [redacted] for free. At this time, we have provided Mr. [redacted] with a return shipping label to return his item. Once we have received the item, we will issue him a full refund. We now consider this issue resolved. I have also provided links below for you to review showing our Warranty Policy as well as Return Policy. http://www.x-tremescooters.com/customer-service/warranty http://www.x-tremescooters.com/customer-service/return-policies Thank you, [redacted]