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Xai Xai Wine Bar

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Xai Xai Wine Bar Reviews (1)

Review: I visited Xai Xai on June *, 2013 with 3 friends. The bar was virtually empty throughout our visit. It took our waiter, [redacted], nearly 30 minutes to serve us our first round of drinks. Another 45 minutes to serve us our second round of drinks, and nearly an hour to bring our food, which was cold and barely-edible upon arrival. Our server [redacted] was also visibly intoxicated during this visit. He was drinking on the job in full view of patrons and verbally harassed my party when we refused to leave him a tip for his deplorable and insulting conduct. He would run across the street to buy beer at a deli around the corner while leaving me and my friends waiting for our drink orders. Worst of all, he verbally berated us on the sidewalk outside the restaurant when we refused to leave him a tip for his miserable and disgusting behavior. Only when I threatened to press harassment charges against him did he retreat back into the restaurant and leave us alone. I spoke to the manager of the restaurant, [redacted] concerning this abhorrent episode. His number is ###-###-####. He promised me, on 3 different occasions, that he would fully refund my [redacted] in the amount of $144.72, to help compensate me for this nightmarish episode. At no point did he follow thru on his promise. When I contacted [redacted] to remove the charge, per [redacted] verbal commitment, they instead informed me that [redacted] had actually provided the signed receipt from the evening, and that no refund was owed. In addition to filing this complaint with Revdex.com, I am also filing it with NYC Consumer Affairs, NYS Liquor Authority (concerning the blatant violation of state liquor laws committed when our server was intoxicated while on the job, and then verbally assaulted us when we failed to leave him a tip), and the NYC Health Department (concerning the cold and inedible food we were presented, which posed a serious health risk to all involved). I will pursue this matter with all appropriate agencies until my credit card is refunded in the full amount that [redacted] promised, but failed to do.Desired Settlement: A full refund to my [redacted] of $144.72.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Xai Xai Wine Bar has been resolved.

Sincerely,

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Description: COCKTAIL LOUNGES

Address: 365 W51 St. Hells Kitchen, New York, New York, United States, 10018

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