Xavier's Auto Center Reviews (1)
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Xavier's Auto Center Rating
Address: 1845 Wakeling Street, Philadelphia, Pennsylvania, United States, 19124
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www.xavierautocenter.com
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About the first week of April a *** *** was towed in by *** ***The Customer had requested a few things for her vehicle to be worked and diagnosedThe customer reported a transmission problem and also specifically asked for her A/C system to be checked because it was not working
Customer also requested for Xavier's auto Center to check her suspension, a complete tune up and that something was leakingThe customer brought her deposit of $on 5/that is approximately a month and a half later from the date it was dropped off and as shop policy we do not begin any job until the customer has given a depositThe parts cost to rebuild exceeded the money deposited by $and in good faith, we took the liberty of putting our own money and purchase the parts neededThe Customer has a copy of all the receipts for parts purchasedWe explained to the Customer that we already put in time and money into her vehicle and all we were waiting for was return spring that came defectiveIf customers decision was to take the car to please pay for the time and parts that we did investThe customer proceeded in calling the police and a special agentThe police and agent were very firm in stating that and I quote "we could not keep the Car or transmission hostage"The intention of Xavier's Auto Center was to at least recover what was lost due to this last minute decisionThe customer paid only for a new thermostat housing that was leaking which we installed and didn't add laborCustomer paid for the parts to rebuild the transmission and the lowering of the transmission which totaled $this does not include the time and labor of the already rebuild transmission and does not include the retail price that we would normally charge customers to rebuild the transmission.Thank youAttentivelyAngel C*** Manager Xavier Auto Center