Xavier's Quality Tire and Wheel Reviews (1)
Xavier's Quality Tire and Wheel Rating
Description: Tire Dealers
Address: 907 W Yosemite Ave, Manteca, California, United States, 95337
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Review: I have tires on my car that are dangerous to drive on. I called Xavier's tire and wheel and asked if they had used tires in my size. I was told that they had them and they had 90% tread and that they were $50 a piece. I drove 20 miles to get there and when I got there they took my old tires off and then I was told that they didn't have the used ones but they had new ones for $95 a piece. I called the owner and told him I wanted what he promised and he hung up on me and told his guys to put my dangerous tires back on and get me out of there! They endangered my life by putting tires back on my car that they knew were not safe to drive on! It was a clear case of bait and switch!
Product_Or_Service: Used tires size 215/40 17 with 90% tread life
Desired Settlement: DesiredSettlementID: Other (requires explanation)
I want was I was promised. I was told they had used tires with 90% tread for $50 a piece. Bait and switch practices like they do is illegal.
Business
Response:
Business' Initial Response
Contact Name and Title: [redacted] OWNER
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@comcast.net
I was out of town when the costumer call and it is true he was told that we have the used tires and we did not. It is hard to keep the inventory accurate on the used tires because they move very fast. I apologized and offered him a reduce price on the new tires.
When my employees were working on his car he start yelling and saying bad words to my employees in front of other costumers one of my guys call me and let me know how he was reacting and I told them to put his tires back and refuse the service.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner is admitting to a very clear case of bait and switch! I called him and was told the tires were in stock and they had as many as I needed. I was there within 20 minutes of when I called and they had none. Then tried selling me more expensive tires. They also broke the law by putting my tires, that were showing steel belts, back on! I also did not use any bad words until the owners brother started yelling and cussing at me for complaining that I was lied to, which I was.