I am rejecting this response because:Look at the numbersThe AMP amount was incorrectly calculated to begin with and as you stated never adjusted until the 3rd quarter even though the balance forward was clearly far in excess of what should have been allowed to accrueAmount fell just below the threshold?My bills were running at almost exactly my AMP amount how did you think the AMP amount was going cover the balance forward? The second quarter amount was higher than the 3rd quarter amount why wasn't the AMP amount adjusted then??? Why was the AMP amount set at $to begin with? I should not have to suffer due to your poor calculations.August average of prior months Excel bill- $77 -Balance forward $0September average of prior months Excel bill- $80 -Balance forward $73October average of prior months Excel bill- $85 -Balance forward $ November average of prior months Excel bill- $87 -Balance forward $225December average of prior months Excel bill- $87 -Balance forward $242January average of prior months Excel bill- $90 -Balance forward $240February average of prior months Excel bill- $90 -Balance forward $247March average of prior months Excel bill- $90 -Balance forward $236April average of prior months Excel bill- $90 -Balance forward $233 May average of prior months Excel bill- $92 -Balance forward $225June average of prior months Excel bill- $93 -Balance forward $225July average of prior months Excel bill- $
I am rejecting this response because:
It is not disputed that they have the right to access the utility lines and be physically present on our lawn via the city easementWhat is disputed is that they have the right to drive a wheeler on our lawnThe response from the business did not cite any authority they have to drive a wheeler through the yardOnly that they would consider any damages in the spring. This is not sufficient because my lawn - specifically - is a newly seeded lawn and so replacement with sod is not an option and having to re-seed and re-grow is not something that can happen by sending a "repair" person, rather it takes a long timeThere is also the issue of the sprinkler headsUnless the business can cite any authority- that they have the right to drive a wheeler through the yard - I would ask that this stopSee attached photo
A crew is onsite today, November 3, prepping for replacement of the underground service. The new service should be in November or 7, depending on the weather, and the equipment will be removed from the patio at that time
Mr***,The Revdex.com of Minnesota has received your concern regarding your account and asked that I review the situation and respond. I see you have reviewed your account via your online account management portalAs you are aware, your account balance is $As of May 4,
2016, the entire balance is considered past dueThe last payment received on your account was August 21, Due to these factors, your account is pending disconnectionWe require a minimum down payment of $to enter into a payment arrangement and prevent disconnection of your serviceOnce the payment is received on your account, we will add a payment arrangement to divide the remaining balance over a three-month term.I will extend an account hold until Wednesday May 11, 2016, to allow you time to make the $paymentPlease reply to me once the payment is made
Company records show that Mr*** started service at *** *** ** *** *** on December 24, 2014. Meter reading history shows that Mr***’s usage was consistently in the range of to kWh per day each month. However, there were two months where usage decreased
significantly. From February 18, to March 19, 2015, usage averaged only kWh per day and from March 19, to April 19, 2015, usage averaged only kWh per day, but these were the only two months that appeared to be out of line before the meter was exchanged for testing. From December 16, to the day we exchanged the meter on December 29, 2015, usage was kWh per day. The new meter then showed usage of kWh per day from December 29, to January 19, 2016, which was in line with usage registered on the old meter. The old meter was tested on December 29, 2015, and tested well within accuracy standards at percent at full load, at light load and at the weighted average. These results show that the meter was registering usage correctly. Mr*** states that his January bill was 80% less than the prior year. However, records show that his first bill at this address was a 26-day bill from December 24, to January 19, 2015, and was $105.10. The bill issued on January 20, 2016, was a 34-day bill from December 16, to January 19, 2016, and was $109.68. So the usage and charges for both periods was similar. As in 2015, usage decreased dramatically for two months from January 19, to March 20, 2016, when it dropped to about kWh per day. However, usage increased to kWh per day from March 20, to April 11, 2016. Xcel Energy cannot always explain how energy is used, but we can confirm that our equipment is operating properly and customers are being billed correctly, and we have confirmed that with the meter test. Based on the meter test results, there is no billing adjustment to be made. *** ** *** ***
Good Morning, I contacted Mr*** and posed your follow up concerns. He visited your neighborhood and has determined that our future annual surveys in this area will be conducted on foot or using infared technologyThank you,
Moving service from a temporary location to a permanent location averages four to sixWe do not have record of prior conversations indicating an earlier time was givenWe are currently on schedule based on the date of application as the work is scheduled to be completed by the end of next week
barring any unforeseen delays
Our position has not changedService is billed to the customer of record until we receive notice to discontinue service. We are unable to locate any record to support the position that we were notified prior to December 3,
..Initially I spoke with both *** and *** on 9/Customer made payment through Bill Matrix, which is our Third Party Vendor that takes customer paymentsI explained I would need confirmation numbers from their payments to track the missing payments, which she was unable to provide. I
also explained this is really an issue between Bill Matrix and the customerI placed a two week credit hold (thru 10/12) on the acct to allow time to track down the missing payments, etc. *** said she would keep me updated. UPDATE - Review of the account indicates *** established a pay arrangement on 10/6, payment of $posted to the account on 10/9, remaining balance of $due by 10/30/17. I've attempted to contact *** on 10/& 10/11, no response. It appears the issue has been resolved
Initial Business Response /* (1000, 5, 2016/01/28) */
*** *** contacted the MN Revdex.com regarding payment postingMs*** mailed her payment in the form of four checksThree of the four checks had a post date
Ms*** is now aware we can not hold a post dated payment received via mailWe
have other payment methods that do allow us to hold an electronic payment up to a week
Analysis of the account does bring up an issueMs*** called customer service on Jan14, 2016, after she mailed the paymentMs*** advised customer service that some of the checks had a post dateThe agent advised Ms*** he was noting her account and she is "all set"
Proper process for the customer service call would have resulted in the agent warning Ms*** that the payments would not be heldThis would have allowed Ms*** to take corrective action
I have spoken with *** ***Due to the error with the Jan14, call to customer service, I have offered to have any associated bank fees reimbursedMs*** has my fax numberIf Ms*** does incur bank fees I have asked her to fax me a copy of the bank statement displaying the fees
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will try and open a complaint with the phone number provided, hopefully that will work
It is illegal, to start billing me without my authorization, consent and or knowledge. Please, cancel this account and remove your bill from my name. *** ** ***
Called cust 8/& left vm message to return my call regarding complaint filed w/Revdex.com, no responseCust upset w/gas rebill, believes we should be partially resp for the bill since it was our equipment that failed & it took us 6+ mos to correct the problemCust also upset w/poor cust service
he rec'd when he called in to discuss the billSent letter on 8/18/(see attachments) stating MN Rule 7820.3900, Billing Errors, states that utilities may back-bill custs up to yr if there was a billing error caused by a metering issueThe est'd usage used for the re-bill was calculated by looking at the previous two years of history during which the meter was working correctlyWe used the lower of these two yrs to calculate the rebillReview of cust electric consumption was a little higher this year, when compared to last year at a similar timeCust questioned why it took over six months to determine that the meter was not functioning correctlyExplained the gas meter began to fail after he was billed in Oct '15, with minimal consumption recorded in Nov/DecThe first month of zero consumption occurred in Jan 'Our policy is to initiate an investigation after two months of zero consumptionThe investigation for the cust acct, for the zero consumption, was initiated March 4, 'and completed with the rebill of May 3, 'Cust service is a top priority at Xcel Energy and I extended an apology if he felt his calls in May 'were not handled appropriatelyThey have been forwarded to management for reviewXcel Energy is a regulated utilityWhen there are billing errors, we are required to correct the problem, which we have doneFor this reason, we are not able to reduce the billI extended an apology for any inconvenience this may have causedI advised the cust if he has further questions/concerns, to please contact customer service ###-###-####
Initial Business Response /* (1000, 5, 2015/08/13) */
I listened to the 8/call with our phone agent and found no need for agent coachingI spoke with Ms*** 8/and explained that agents can accept post-dated payments up to five business days in the future and must adhere to credit policy
On 8/12, per the customer's request, I changed the pending payment of $from 8/to 8/14, as it falls within the new five day windowTogether we set an 11-month fixed ($20) plus budget ($78) payment arrangement on the remaining balance with the first installment due around 9/This arrangement was set outside the guidelines due to financial hardship (unemployed spouse and recent medical expenses)
We also discussed:
Billing Due Date- due dates can fluctuate monthly by a few days due dates are based upon the meter reading schedule her bills are due around the 19th of the month it is important to watch the due date on the bill statement, allow time for payment to post, and contact customer service prior to the due date if additional time is needed
Custom Due Date- customers with a zero balance may request a custom due date from customer service
Energy Assistance- agencies other than the county offer assistance such as Salvation Army and Catholic Charites
Medical Designation - the recent medical concerns do not fall within the life support guidelines
Consumption- the electric consumption at this address appears to be highest in the summer months due to increased use of air conditioning
Budget/Average Monthly Payment- the average cost for electricity for this address is $monthly and is based upon the last 12-months
Ms*** is satisfied
As a utility, we will maintain our metering equipment to ensure usage is measured accuratelyWe do not control how the service is used and are unable to identify reasons for increased consumption that occurs after a meter which is the responsibility of the user to or property ownerWe have agreed
to test the meter removed January 26, but the new meter installed is also demonstrating similar usageIn speaking with Ms***, she does use two space heaters as supplemental heat to the centrally provided heat source in the apartmentSince the increased usage coincides with colder temperatures it is possible these heaters are having at least part of the increased usageWe have also discussed the uncommon scenario of shared or cross wiringAs a utility, we can test for this scenario by working with property management on siteIf shared metering is found, we will take the appropriate actions
*** *** contacted the Revdex.com after he was assessed a late payment charge on his electric accountMr*** had recently enrolled in our Auto Pay program Records find that Mr***’s first statement was generated on August 15, Mr*** enrolled in Auto Pay on Sept9,
Due to the timing, Mr***’s first statement was not paid by Auto Pay and a late payment charge was assessedI contacted Mr*** on Sept23, to explain that we have removed the late payment charge and to apologize for the inconvenienceGoing forward, Auto Pay is set up to work well with the account
I spk w/*** and explained no record of her calling to stop service for *** *** *** ** ***, Edina, MN address and I reviewed calls from her number from 9/1/to 10/5/(cust stated she called in on 9/28/to stop the service)I did advise her that I spk w/*** ***, her former LL/owner and
he did agree to pay for the services from 9/30/to 11/4/if I was able to reproduce a billI spk w/Billing and because we consider this a LL/Tenant issue (no record of her calling to stop service), we will not cancel/rebill BUT Terry ***, Billing, did provide a rough estimate of what the bill amt would have been for the time period in question, which is $(day bill, kWh $21.13, basic service charge $& $in taxes)Because I couldn't provide a specific bill to ***, I did email him and copied *** *** and provided him with the approximate bill amtI also provide *** with ***'s acct number (*** gave me permissionto give him her acct number)*** can either call/mail in a payment OR pay *** directly and she will pay the bill*** understands if for whatever reason *** doesn't pay, it's an issue between the two of themI advised *** there is a credit hold on cust acct thru 2/and if she wants a pay arrangement on her acct balance of $342.15, she can either myself or the call center to set something upAdvised *** I will be providing an update to the Revdex.comI extended an apology for any inconvenience the matter caused
It was explained to this customer on July 5, that Xcel Energy did not receive a request to stop service at the previous address on Cayman street until June 29, On numerous occasions, the customer was informed the March phone call was retrieved and listened to, which confirmed a stop
order was not placed to end service at the previous addressAnd, the roommate called on March 17, to inquire about service at the current address, did not mention stopping service at the previous address As such, previous service remained as the customer’s responsibility until our office received the request to end service on June 29, Customers are responsible for energy consumption through the date that we are notified of their move in accordance with the attached South Dakota Electric Rate Book - SDPUC No2, General Rules and Regulations, Section General Service Rules, Application for ServiceThe pertinent part states, “… Subject to its rates, rules, and regulations, the Company will continue to supply electric service until notified by customer to discontinue the serviceThe customer will be responsible for payment of all service furnished through the date of discontinuance.” Therefore, there will be no adjustment since charges billed for service at the previous address are compliant with Company tariffs
Xcel Energy’s records show the customer’s service was locked due to non-payment of past due charges on Sept7, The following morning of Sept8, 2016, the customer was informed of the required amount to have the service restored. The customer called our office back shortly thereafter
to report receipt of the payment, which included the notice amount plus the reconnect fee A delinquent tuservice order was also issued that morning of Sept8, to restore the service The customer contacted our office twice on Sept9, to determine when to expect restoration of service. The service was subsequently restored the morning of Sept10,
I am rejecting this response because:Look at the numbersThe AMP amount was incorrectly calculated to begin with and as you stated never adjusted until the 3rd quarter even though the balance forward was clearly far in excess of what should have been allowed to accrueAmount fell just below the threshold?My bills were running at almost exactly my AMP amount how did you think the AMP amount was going cover the balance forward? The second quarter amount was higher than the 3rd quarter amount why wasn't the AMP amount adjusted then??? Why was the AMP amount set at $to begin with? I should not have to suffer due to your poor calculations.August average of prior months Excel bill- $77 -Balance forward $0September average of prior months Excel bill- $80 -Balance forward $73October average of prior months Excel bill- $85 -Balance forward $ November average of prior months Excel bill- $87 -Balance forward $225December average of prior months Excel bill- $87 -Balance forward $242January average of prior months Excel bill- $90 -Balance forward $240February average of prior months Excel bill- $90 -Balance forward $247March average of prior months Excel bill- $90 -Balance forward $236April average of prior months Excel bill- $90 -Balance forward $233 May average of prior months Excel bill- $92 -Balance forward $225June average of prior months Excel bill- $93 -Balance forward $225July average of prior months Excel bill- $
I am rejecting this response because:
It is not disputed that they have the right to access the utility lines and be physically present on our lawn via the city easementWhat is disputed is that they have the right to drive a wheeler on our lawnThe response from the business did not cite any authority they have to drive a wheeler through the yardOnly that they would consider any damages in the spring. This is not sufficient because my lawn - specifically - is a newly seeded lawn and so replacement with sod is not an option and having to re-seed and re-grow is not something that can happen by sending a "repair" person, rather it takes a long timeThere is also the issue of the sprinkler headsUnless the business can cite any authority- that they have the right to drive a wheeler through the yard - I would ask that this stopSee attached photo
A crew is onsite today, November 3, prepping for replacement of the underground service. The new service should be in November or 7, depending on the weather, and the equipment will be removed from the patio at that time
Mr***,The Revdex.com of Minnesota has received your concern regarding your account and asked that I review the situation and respond. I see you have reviewed your account via your online account management portalAs you are aware, your account balance is $As of May 4,
2016, the entire balance is considered past dueThe last payment received on your account was August 21, Due to these factors, your account is pending disconnectionWe require a minimum down payment of $to enter into a payment arrangement and prevent disconnection of your serviceOnce the payment is received on your account, we will add a payment arrangement to divide the remaining balance over a three-month term.I will extend an account hold until Wednesday May 11, 2016, to allow you time to make the $paymentPlease reply to me once the payment is made
Company records show that Mr*** started service at *** *** ** *** *** on December 24, 2014. Meter reading history shows that Mr***’s usage was consistently in the range of to kWh per day each month. However, there were two months where usage decreased
significantly. From February 18, to March 19, 2015, usage averaged only kWh per day and from March 19, to April 19, 2015, usage averaged only kWh per day, but these were the only two months that appeared to be out of line before the meter was exchanged for testing. From December 16, to the day we exchanged the meter on December 29, 2015, usage was kWh per day. The new meter then showed usage of kWh per day from December 29, to January 19, 2016, which was in line with usage registered on the old meter. The old meter was tested on December 29, 2015, and tested well within accuracy standards at percent at full load, at light load and at the weighted average. These results show that the meter was registering usage correctly. Mr*** states that his January bill was 80% less than the prior year. However, records show that his first bill at this address was a 26-day bill from December 24, to January 19, 2015, and was $105.10. The bill issued on January 20, 2016, was a 34-day bill from December 16, to January 19, 2016, and was $109.68. So the usage and charges for both periods was similar. As in 2015, usage decreased dramatically for two months from January 19, to March 20, 2016, when it dropped to about kWh per day. However, usage increased to kWh per day from March 20, to April 11, 2016. Xcel Energy cannot always explain how energy is used, but we can confirm that our equipment is operating properly and customers are being billed correctly, and we have confirmed that with the meter test. Based on the meter test results, there is no billing adjustment to be made. *** ** *** ***
Good Morning, I contacted Mr*** and posed your follow up concerns. He visited your neighborhood and has determined that our future annual surveys in this area will be conducted on foot or using infared technologyThank you,
Moving service from a temporary location to a permanent location averages four to sixWe do not have record of prior conversations indicating an earlier time was givenWe are currently on schedule based on the date of application as the work is scheduled to be completed by the end of next week
barring any unforeseen delays
Our position has not changedService is billed to the customer of record until we receive notice to discontinue service. We are unable to locate any record to support the position that we were notified prior to December 3,
..Initially I spoke with both *** and *** on 9/Customer made payment through Bill Matrix, which is our Third Party Vendor that takes customer paymentsI explained I would need confirmation numbers from their payments to track the missing payments, which she was unable to provide. I
also explained this is really an issue between Bill Matrix and the customerI placed a two week credit hold (thru 10/12) on the acct to allow time to track down the missing payments, etc. *** said she would keep me updated. UPDATE - Review of the account indicates *** established a pay arrangement on 10/6, payment of $posted to the account on 10/9, remaining balance of $due by 10/30/17. I've attempted to contact *** on 10/& 10/11, no response. It appears the issue has been resolved
Initial Business Response /* (1000, 5, 2016/01/28) */
*** *** contacted the MN Revdex.com regarding payment postingMs*** mailed her payment in the form of four checksThree of the four checks had a post date
Ms*** is now aware we can not hold a post dated payment received via mailWe
have other payment methods that do allow us to hold an electronic payment up to a week
Analysis of the account does bring up an issueMs*** called customer service on Jan14, 2016, after she mailed the paymentMs*** advised customer service that some of the checks had a post dateThe agent advised Ms*** he was noting her account and she is "all set"
Proper process for the customer service call would have resulted in the agent warning Ms*** that the payments would not be heldThis would have allowed Ms*** to take corrective action
I have spoken with *** ***Due to the error with the Jan14, call to customer service, I have offered to have any associated bank fees reimbursedMs*** has my fax numberIf Ms*** does incur bank fees I have asked her to fax me a copy of the bank statement displaying the fees
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will try and open a complaint with the phone number provided, hopefully that will work
It is illegal, to start billing me without my authorization, consent and or knowledge. Please, cancel this account and remove your bill from my name. *** ** ***
Called cust 8/& left vm message to return my call regarding complaint filed w/Revdex.com, no responseCust upset w/gas rebill, believes we should be partially resp for the bill since it was our equipment that failed & it took us 6+ mos to correct the problemCust also upset w/poor cust service
he rec'd when he called in to discuss the billSent letter on 8/18/(see attachments) stating MN Rule 7820.3900, Billing Errors, states that utilities may back-bill custs up to yr if there was a billing error caused by a metering issueThe est'd usage used for the re-bill was calculated by looking at the previous two years of history during which the meter was working correctlyWe used the lower of these two yrs to calculate the rebillReview of cust electric consumption was a little higher this year, when compared to last year at a similar timeCust questioned why it took over six months to determine that the meter was not functioning correctlyExplained the gas meter began to fail after he was billed in Oct '15, with minimal consumption recorded in Nov/DecThe first month of zero consumption occurred in Jan 'Our policy is to initiate an investigation after two months of zero consumptionThe investigation for the cust acct, for the zero consumption, was initiated March 4, 'and completed with the rebill of May 3, 'Cust service is a top priority at Xcel Energy and I extended an apology if he felt his calls in May 'were not handled appropriatelyThey have been forwarded to management for reviewXcel Energy is a regulated utilityWhen there are billing errors, we are required to correct the problem, which we have doneFor this reason, we are not able to reduce the billI extended an apology for any inconvenience this may have causedI advised the cust if he has further questions/concerns, to please contact customer service ###-###-####
Initial Business Response /* (1000, 5, 2015/08/13) */
I listened to the 8/call with our phone agent and found no need for agent coachingI spoke with Ms*** 8/and explained that agents can accept post-dated payments up to five business days in the future and must adhere to credit policy
On 8/12, per the customer's request, I changed the pending payment of $from 8/to 8/14, as it falls within the new five day windowTogether we set an 11-month fixed ($20) plus budget ($78) payment arrangement on the remaining balance with the first installment due around 9/This arrangement was set outside the guidelines due to financial hardship (unemployed spouse and recent medical expenses)
We also discussed:
Billing Due Date- due dates can fluctuate monthly by a few days due dates are based upon the meter reading schedule her bills are due around the 19th of the month it is important to watch the due date on the bill statement, allow time for payment to post, and contact customer service prior to the due date if additional time is needed
Custom Due Date- customers with a zero balance may request a custom due date from customer service
Energy Assistance- agencies other than the county offer assistance such as Salvation Army and Catholic Charites
Medical Designation - the recent medical concerns do not fall within the life support guidelines
Consumption- the electric consumption at this address appears to be highest in the summer months due to increased use of air conditioning
Budget/Average Monthly Payment- the average cost for electricity for this address is $monthly and is based upon the last 12-months
Ms*** is satisfied
As a utility, we will maintain our metering equipment to ensure usage is measured accuratelyWe do not control how the service is used and are unable to identify reasons for increased consumption that occurs after a meter which is the responsibility of the user to or property ownerWe have agreed
to test the meter removed January 26, but the new meter installed is also demonstrating similar usageIn speaking with Ms***, she does use two space heaters as supplemental heat to the centrally provided heat source in the apartmentSince the increased usage coincides with colder temperatures it is possible these heaters are having at least part of the increased usageWe have also discussed the uncommon scenario of shared or cross wiringAs a utility, we can test for this scenario by working with property management on siteIf shared metering is found, we will take the appropriate actions
*** *** contacted the Revdex.com after he was assessed a late payment charge on his electric accountMr*** had recently enrolled in our Auto Pay program Records find that Mr***’s first statement was generated on August 15, Mr*** enrolled in Auto Pay on Sept9,
Due to the timing, Mr***’s first statement was not paid by Auto Pay and a late payment charge was assessedI contacted Mr*** on Sept23, to explain that we have removed the late payment charge and to apologize for the inconvenienceGoing forward, Auto Pay is set up to work well with the account
I spk w/*** and explained no record of her calling to stop service for *** *** *** ** ***, Edina, MN address and I reviewed calls from her number from 9/1/to 10/5/(cust stated she called in on 9/28/to stop the service)I did advise her that I spk w/*** ***, her former LL/owner and
he did agree to pay for the services from 9/30/to 11/4/if I was able to reproduce a billI spk w/Billing and because we consider this a LL/Tenant issue (no record of her calling to stop service), we will not cancel/rebill BUT Terry ***, Billing, did provide a rough estimate of what the bill amt would have been for the time period in question, which is $(day bill, kWh $21.13, basic service charge $& $in taxes)Because I couldn't provide a specific bill to ***, I did email him and copied *** *** and provided him with the approximate bill amtI also provide *** with ***'s acct number (*** gave me permissionto give him her acct number)*** can either call/mail in a payment OR pay *** directly and she will pay the bill*** understands if for whatever reason *** doesn't pay, it's an issue between the two of themI advised *** there is a credit hold on cust acct thru 2/and if she wants a pay arrangement on her acct balance of $342.15, she can either myself or the call center to set something upAdvised *** I will be providing an update to the Revdex.comI extended an apology for any inconvenience the matter caused
It was explained to this customer on July 5, that Xcel Energy did not receive a request to stop service at the previous address on Cayman street until June 29, On numerous occasions, the customer was informed the March phone call was retrieved and listened to, which confirmed a stop
order was not placed to end service at the previous addressAnd, the roommate called on March 17, to inquire about service at the current address, did not mention stopping service at the previous address As such, previous service remained as the customer’s responsibility until our office received the request to end service on June 29, Customers are responsible for energy consumption through the date that we are notified of their move in accordance with the attached South Dakota Electric Rate Book - SDPUC No2, General Rules and Regulations, Section General Service Rules, Application for ServiceThe pertinent part states, “… Subject to its rates, rules, and regulations, the Company will continue to supply electric service until notified by customer to discontinue the serviceThe customer will be responsible for payment of all service furnished through the date of discontinuance.” Therefore, there will be no adjustment since charges billed for service at the previous address are compliant with Company tariffs
Xcel Energy’s records show the customer’s service was locked due to non-payment of past due charges on Sept7, The following morning of Sept8, 2016, the customer was informed of the required amount to have the service restored. The customer called our office back shortly thereafter
to report receipt of the payment, which included the notice amount plus the reconnect fee A delinquent tuservice order was also issued that morning of Sept8, to restore the service The customer contacted our office twice on Sept9, to determine when to expect restoration of service. The service was subsequently restored the morning of Sept10,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me