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Xcel Federal Credit Union

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Reviews Xcel Federal Credit Union

Xcel Federal Credit Union Reviews (9)

, Receiveda copy of your complaint from the Revdex.com First off, Iapologize for the apparent run-around that you seem to be getting It isnever our intention not to address a problem We only have a contractwith Experian, not Transunion or Equifax Having said that, I am not sureI am following what you want us to do? It is my understanding that youwant us to report to all three credit agencies, is that accurate? Can I ask why you want that, or what you might gain if that were tohappen? I want to help you, I am just unsure of what to doPlease contact me when it’s convenient so we can discuss this further Mydirect line is ###-###-#### Again, I apologize for the misunderstandingand I hope to resolve this very soon after I hear from you

Good morning, Ms [redacted] ,Thank you for writing to XCEL I am the Director of Marketing, so I really don't have any answers for you right now as this is an Operations issue But I will investigate your complaint and will have an answer for you before lunch today I apologize for the delay in responding.Thank you for your patienceTom [redacted]

Dear Ms [redacted] ,I apologize for the frustration you are feeling I just discussed your case with [redacted] *** As I understand the situation, your credit card account is in arrears (late) You gave [redacted] a post-dated check That check will not be deposited until October 8th on your instructions Once your check clears, the hold will be lifted from your account Further, we have reassigned your account and you will no longer be contacted by [redacted] [redacted] is the Manager of our Member Solutions department and will personally oversee the change Again, I apologize for the frustration and I thank you for being a member of XCEL[redacted]

Hi ***,First, I want to apologize for the issues you experienced at XCEL. I am looking into your complaint now, and I should have a better answer for you by this afternoon. I can tell you that we absolutely notified each and every member of this dormant account fee. We sent a
direct mail piece. We sent seven (7) emails. We inserted a notice in with each monthly statement for three months prior. We printed the notice directly onto your statements for two monthsWe posted it on our website and again in internet banking. The State of New Jersey changed the definition of "dormant account" which was ten years of no activity down to three years. After three years, it is law that the money in the account gets turned over to the State.I will check into your situation further.Thank you

From: Doug B[redacted] [mailto:dougb[redacted]@gmail.com] Sent: Friday, March 03, 2017 11:20 AM To: [redacted] Subject: [redacted]   Hi, My name is Symone C[redacted]. I am the office manager at Doug's Auto Repair. I am responding to a complaint I received in The mail. ID#...

[redacted]. From [redacted]. Her claim is false. We have the written estimate that we gave her in our estimate book. Everything that is on her ticket is the same as the estimate that was written down. She was aware of the charges that she was receiving because we had to special order her radiator and it wouldn't be here till the next day. When she paid she said I thought it was $175 I said that was just the cost of the radiator which the cost of the radiator was $180. I heard them tell her it was $475. If there was a mistake on our end we would have gladly resolved the issue. But she was well aware of the charges. Her car was not just a simple radiator job. We have $500,000 in tools to make our job easier. She was charged fairly for the hours that her car calls for. Her boyfriend came back a day or so later and disputed the charge and I showed him the estimate. He asked for the old radiator and we gave it to him. We did not tell them that they could not come back. She misunderstood the estimate. We do not do business that way. We are a family business that treats our customers fairly. If you would like a picture of the estimate I can send you one.     Thank you,  Symone C[redacted] Doug's Auto Repair 812-323-3470

Dear Ms. [redacted],I apologize for the frustration you are feeling.  I just discussed your case with [redacted].   As I understand the situation, your credit card account is in arrears (late).  You gave [redacted] a post-dated check.  That check will not be deposited until...

October 8th on your instructions.  Once your check clears, the hold will be lifted from your account.  Further, we have reassigned your account and you will no longer be contacted by [redacted]. [redacted] is the Manager of our Member Solutions department and will personally oversee the change.  Again, I apologize for the frustration and I thank you for being a member of XCEL.[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: My payments are late because I am on able to log into the account.  I am unable to log into the account because I'm unable to obtain a new card.  Currently there was fraud on my account and I need to log in in order to obtain statements to send them along with an affidavit .  The card was sent to me however I was told that this is the incorrect card and I'm not to use it . Once the payment posted, I will still have the same issue. Nothing has been resolved as yet. 
Regards,
[redacted]

Good morning, Ms. [redacted],Thank you for writing to XCEL.  I am the Director of Marketing, so I really don't have any answers for you right now as this is an Operations issue.  But I will investigate your complaint and will have an answer for you before lunch today.  I apologize for the...

delay in responding.Thank you for your patience. Tom [redacted]

, Receiveda copy of your complaint from the Revdex.com.  First off, Iapologize for the apparent run-around that you seem to be getting.  It isnever our intention not to address a problem.  We only have a contractwith Experian, not Transunion or Equifax.  Having...

said that, I am not sureI am following what you want us to do?  It is my understanding that youwant us to report to all three credit agencies, is that accurate?  Can I ask why you want that, or what you might gain if that were tohappen?   I want to help you, I am just unsure of what to do. Please contact me when it’s convenient so we can discuss this further.  Mydirect line is ###-###-####.   Again, I apologize for the misunderstandingand I hope to resolve this very soon after I hear from you.

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