Xcelerate Physical Therapy

The consumer named [redacted] contacted our company via email on 11/14/We replied to her on 11/25/indicating that [redacted] & Associates is representing our company in regards to her accountWe provided her with the contact number for the office where she can get a letter indicating that her account has been paid in fullOn 01/05/15, [redacted] & Associated reported to the credit bureau that her account has been paid and closedA letter was sent out to Ms [redacted] on 01/12/from [redacted] & Associates indicating that her account is now closed and the credit bureau was notifiedIn receipt of her complaint to the Revdex.com, we have again notified Ms [redacted] that she can obtain the letter she desires through [redacted] & AssociatesWe hope that this resolves the issue between both parties as it is not in our interest to have conflict with our patients Seal Beach Physical Therapy Pacific Coast Hwy, Suite ASeal Beach, CA P: [redacted] F: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have contacted Xcelerate many times requesting the bill that they "sold off" to the bill collector, [redacted] and AssociatesThey refuse to cooperate and ignore my requestsThey keep telling me to contact [redacted] for that, but I can't because I don't have a contract with themPlus, it is Xcelerate's responsibility, because they are the one's that "sold" my account to a debt collectorThey should have it easy access at their office, since they are the one's who initiated the communication with [redacted] They tell me things like "they- [redacted] " is their/Xcelerate's attorney, but yet they are only a debt collectorI need that paperwork emailed to me at [email protected] asapI want them to email me copy of the original debt they sold off to [redacted] and associatesI do not want contact nor any harassment from [redacted] & Associates since they are a debt collector and my debt is now paid off Regards, [redacted]