Xceptional Wildlife Removal Inc.

Attached is our documentation for the associated complaint with the Revdex.com.Please note:1.) We never "changed" our bill. The $*** was for trapping service that was performed. As per our very detailed service agreements, the charge does not guarantee animals captured or number or
animals. It is a calculated service charge. Due to this clients complaint, we actually performed this service twice.2.) Mr*** did leave employment as stated by client, however, we sent another biologist at her soonest availability to check all work. We have pictures of all work and a record of all service visits. We maintain GPS units on all vehicle and can prove all rendered services and trips to her home. 3.) Due to all services being performed above industry standard, extra trips to clients home to "make sure" the work was completed, we feel that her "decision to not pay because she doesn't feel like she should", is not sufficient reasoning to not pay her outstanding bill4.) Our rendered services were clearly outline prior to work being performed and post work being performed It is our greatest wish to resolve this complaint with our client Respectfully, G*** I***Wildlife BiologistXceptional Wildlife Removal***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Shawn call and came out, and set another trap (he said that the squirrels were still up there) and said that he was going a cruise and he would come back the week of 10/20/to see if any thing was caughtso I will let you know if and when he shows up

In reference to Mr. [redacted] located at [redacted]Mr. [redacted] recently filed a complaint with the Revdex.com of Richmond reporting that the work had not been "completed".  In fact, Mr. [redacted] work was completed in July 2016.  This is after a long bout of...

failed attempts to get in-touch with Mr. [redacted].  Mr. [redacted] at the time had a severely delinquent balance in excess of $[redacted] at the time and both of Mr. [redacted] contact phone numbers given to our company were and still are disconnected. Mr. [redacted] was sent to collections for not payment, where he had made some small incremental payments reducing his overall balance to $[redacted]. At such time, he filed a complaint with a desired resolution of forgiving the balance.On the complaint listing a new contact number.  We immediately had our wildlife biologist, Sean contact him and visit his home to re-check all work at NO FEE.  At this time, Mr. [redacted] stated that he was observing insect activity in the home.  Although we do business in household pest management, this was never a contracted service for Mr. [redacted]... We removed bats and squirrels from Mr. [redacted] attic for an agreed price.  We even gave Mr. [redacted] a complementary pest service at this time in agreement for him to remove filed complaint and pay his balance in-full.  Mr. [redacted] failed to keep his work on either of the two agreements. Furthermore, it was confirmed that all work is complete to industry standard and Mr. [redacted] is not experiencing a problem with squirrels or bats.Mr. [redacted] has a severely delinquent balance of $[redacted] and needs to pay immediately. We would gladly provide any supporting documents that the Revdex.com of Richmond may requireRespectfully, Geoffrey S[redacted]Wildlife Biologist

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]You mailed their responses to me in the mail.. I do not agree with what they are saying.  I hired another company to check the roof work and I had to spend another $[redacted] to complete the work.  They did not do a good job, their representative gave me run around, I had to pay $[redacted] to another company to complete the work, they sent me a bill with additional $[redacted] charge and when I asked why, they changed the bill.  So they didn't even know what they were billing me for. At the end I have to point out again, I hired another company to complete the roof work and paid $[redacted]  I stay with my complaint and I do not want to pay this company any more money.  Now they are harrassing me with collection agency on top of everything.