Initial Business Response / [redacted] (1000, 11, 2016/05/10) */ This complaint is about an Amazon.com purchaseBuyer purchased a New item on Amazon and is mad about using it and being charged a restocking feeHow about the loss to our company for getting a returned, stained, mattress to throw away because you didn't like how it feltHere is some helpful advice - go to a mattress store and try out mattressesDon't buy a mattress online unless you intend to keep itYou should not have received any refund as it is a NON-RETURNABLE ITEM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12285619, and have determined that this proposed action would not resolve my complaint I am very aware that the services were provided by Blue Ox DFW The unfortunate nature of this is that all correspondence to date has been with the group out of Magnolia Further, the owner of the Magnolia office has made reference to proposed settlement in the past during telephone conversations We were initially led to believe that the damage claims would be facilitated and managed by the Magnolia office I am disappointed at the lack of follow through regarding the settling of this matter of with any information regarding how to contact responsible parties [Provide details of why you are not satisfied with this resolution.] Regards,
Initial Business Response /* (1000, 5, 2016/06/23) */
The buyer received exactly what she purchasedBuyer has complained about every load she has purchased, yet keeps buying loadsWe finally told her we would not do business with her anymore, so now she filed thisCompletely false
Initial
Consumer Rebuttal /* (3000, 7, 2016/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a detailed manifest showing exactly what was missing from loadI have texts, documents, and emails backing the evidenceEvery load I received was eitther missing something or not what I orderedStay away from this companyThey are gencos sloppy seconds
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Saturday, June 18, 10:AMSubject: Complaint ID: *** To Whom It May Concern: This is in response to compliant ID: *** We have taken action with Mrs*** and made a refund of the disputed charges and apologized for the over sight on our partWe feel that Mrs*** is satisfied
with our refund and consider the matter closedPlease let us know if there is any further action that needs to be taken on our partThank You Joe *** Blue Ox Moving & Storage Office- 832-934-Cell- [email protected] Blueoxmoving.com
I REQUESTED THROUGH AN EMAIL TO MY SALESMAN, THAT THE COMPANY PLEASE RETURN MY COUCH TO ME IN ITS PRESENT CONDITION SO THAT I MAY HAVE A CHANCE TO GET IT REPAIRED MYSELFI HAVE NOT HAD A RESPONSE TO THIS REQUEST TO DATE AND THEY CONTINUE TO HOLD MY PROPERTYTHIS IS MAKING ME EXTREMELY UPSETI
HAVE NO LIVING ROOM TWO MONTHS AFTER WE HAVE MOVED INI HAVE A HEART CONDITION AND THIS IS CAUSING ME A LOT OF DISTRESS! PLEASE BRING ME BACK MY PROPERTY!
Initial Business Response /* (1000, 11, 2016/05/10) */
This complaint is about an Amazon.com purchase. Buyer purchased a New item on Amazon and is mad about using it and being charged a restocking fee. How about the loss to our company for getting a returned, stained, mattress to throw away...
because you didn't like how it felt. Here is some helpful advice - go to a mattress store and try out mattresses. Don't buy a mattress online unless you intend to keep it. You should not have received any refund as it is a NON-RETURNABLE ITEM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12285619, and have...
determined that this proposed action would not resolve my complaint. I am very aware that the services were provided by Blue Ox DFW. The unfortunate nature of this is that all correspondence to date has been with the group out of Magnolia. Further, the owner of the Magnolia office has made reference to proposed settlement in the past during telephone conversations. We were initially led to believe that the damage claims would be facilitated and managed by the Magnolia office. I am disappointed at the lack of follow through regarding the settling of this matter of with any information regarding how to contact responsible parties.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Initial Business Response / [redacted] (1000, 11, 2016/05/10) */ This complaint is about an Amazon.com purchaseBuyer purchased a New item on Amazon and is mad about using it and being charged a restocking feeHow about the loss to our company for getting a returned, stained, mattress to throw away because you didn't like how it feltHere is some helpful advice - go to a mattress store and try out mattressesDon't buy a mattress online unless you intend to keep itYou should not have received any refund as it is a NON-RETURNABLE ITEM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12285619, and have determined that this proposed action would not resolve my complaint I am very aware that the services were provided by Blue Ox DFW The unfortunate nature of this is that all correspondence to date has been with the group out of Magnolia Further, the owner of the Magnolia office has made reference to proposed settlement in the past during telephone conversations We were initially led to believe that the damage claims would be facilitated and managed by the Magnolia office I am disappointed at the lack of follow through regarding the settling of this matter of with any information regarding how to contact responsible parties [Provide details of why you are not satisfied with this resolution.] Regards,
Initial Business Response /* (1000, 5, 2016/06/23) */
The buyer received exactly what she purchasedBuyer has complained about every load she has purchased, yet keeps buying loadsWe finally told her we would not do business with her anymore, so now she filed thisCompletely false
Initial
Consumer Rebuttal /* (3000, 7, 2016/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a detailed manifest showing exactly what was missing from loadI have texts, documents, and emails backing the evidenceEvery load I received was eitther missing something or not what I orderedStay away from this companyThey are gencos sloppy seconds
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Saturday, June 18, 10:AMSubject: Complaint ID: *** To Whom It May Concern: This is in response to compliant ID: *** We have taken action with Mrs*** and made a refund of the disputed charges and apologized for the over sight on our partWe feel that Mrs*** is satisfied
with our refund and consider the matter closedPlease let us know if there is any further action that needs to be taken on our partThank You Joe *** Blue Ox Moving & Storage Office- 832-934-Cell- [email protected] Blueoxmoving.com
I REQUESTED THROUGH AN EMAIL TO MY SALESMAN, THAT THE COMPANY PLEASE RETURN MY COUCH TO ME IN ITS PRESENT CONDITION SO THAT I MAY HAVE A CHANCE TO GET IT REPAIRED MYSELFI HAVE NOT HAD A RESPONSE TO THIS REQUEST TO DATE AND THEY CONTINUE TO HOLD MY PROPERTYTHIS IS MAKING ME EXTREMELY UPSETI
HAVE NO LIVING ROOM TWO MONTHS AFTER WE HAVE MOVED INI HAVE A HEART CONDITION AND THIS IS CAUSING ME A LOT OF DISTRESS! PLEASE BRING ME BACK MY PROPERTY!
Initial Business Response /* (1000, 11, 2016/05/10) */
This complaint is about an Amazon.com purchase. Buyer purchased a New item on Amazon and is mad about using it and being charged a restocking fee. How about the loss to our company for getting a returned, stained, mattress to throw away...
because you didn't like how it felt. Here is some helpful advice - go to a mattress store and try out mattresses. Don't buy a mattress online unless you intend to keep it. You should not have received any refund as it is a NON-RETURNABLE ITEM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12285619, and have...
determined that this proposed action would not resolve my complaint. I am very aware that the services were provided by Blue Ox DFW. The unfortunate nature of this is that all correspondence to date has been with the group out of Magnolia. Further, the owner of the Magnolia office has made reference to proposed settlement in the past during telephone conversations. We were initially led to believe that the damage claims would be facilitated and managed by the Magnolia office. I am disappointed at the lack of follow through regarding the settling of this matter of with any information regarding how to contact responsible parties.
[Provide details of why you are not satisfied with this resolution.]
Regards,
This is a customer from Blue Ox Moving & Storage DFW, not Blue Ox Moving Services. Blue Ox Moving & Storage DFW is no longer in business. Thanks