Xchange Telecom

We received the complaint dated 7/**, on 7/**I just called the customer and was advised that all issued have already been resolvedthe phone now works and the customer was issued a refund of

Be advised, Xchange Telecom never had any type of offer to sign up for DSL and get a free GPS system We also have no record of any payment of dollars from If the customer has a cancelled check or a receipt or a credit card statement as proof of payment we will accept that and review again Customer can call our collections supervisor directly to discuss the past due balance that number is ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again the business takes no responsibility for their thoroughly unprofessional conductThey waited 5-years between invoicesWhen I called to have this issue resolved I was hung up onNo doubt their stellar record keeping will have record of that phone callThey are a shady business hiding behind their phones and computersI will continue to mark this issue as not resolved until Xchange offers me a solution that addresses their horrific customer serviceThey cannot tell me to make a payment without explaining why I have not received an invoice in yearsThey cannot tell me to make a payment when their representative hangs up on meOr will they deny this also? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We can keep going back and forth We say the same thing, then he responds, while totally avoiding the question we have Where is his proof of payment? Its a very simple question All I can do now is apologize for the rep who was rude and hung up on him But, that still does not proove that he actually paid us

Customer explained that he was advised by [redacted] tech that ONT is the tiny box and customer will be see the finger size Once tech completed the installation customer noticed that tech install ugly black box Customer requested to replace but [redacted] tech was refused and advised customer to call company Fiber order was completed on January * and customer confirmed He contacted Xchange months later on February * to replace ONT Dispute form was e-mailed to customer Copy of February invoice with posted OOSC was e-mailed as well Once we receive this notarized dispute form we will bring this to Verizons attention to move the ONT

Be advised,
Xchange Telecom never had any type of offer to sign up for DSL and get a free GPS system We also have no record of any payment of dollars from If the customer has a cancelled check or a receipt or a credit card statement as proof of
payment we will accept that and review again Customer can call our collections supervisor directly to discuss the past due balance that number is ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Xchange Telecom's lack of record keeping is not my problemI paid the $in and I stand by that claimSecondly, Xchange Telecom cannot be allowed to approach me (Six!) years later for a debtIf this debt is legit, what took so long to contact me? I cannot be expected to have credit card statements from six years agoThirdly, I already tried times to speak with a supervisor at XchangeThe first representative, a male, transferred me to a dead line when I requested a collections supervisorThe second representative, a female answered the phone, and when I requested a collections supervisor she said, "No, we are not doing this now". and hung up on meMy subsequent calls were ignored and went to voicemailI refuse to continue to reach out to this shady company for a phantom debtThis is an embarrassment of customer service for the 21st centuryThis is the reason I left exchange in the first placeThey have awful customer service and are thoroughly unprofessional
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again the business takes no responsibility for their thoroughly unprofessional conductThey waited 5-years between invoicesWhen I called to have this issue resolved I was hung up onNo doubt their stellar record keeping will have record of that phone callThey are a shady business hiding behind their phones and computersI will continue to mark this issue as not resolved until Xchange offers me a solution that addresses their horrific customer serviceThey cannot tell me to make a payment without explaining why I have not received an invoice in yearsThey cannot tell me to make a payment when their representative hangs up on meOr will they deny this also?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Xchange Telecom's lack of record keeping is not my problemI paid the $in and I stand by that claimSecondly, Xchange Telecom cannot be allowed to approach me (Six!) years later for a debtIf this debt is legit, what took so long to contact me? I cannot be expected to have credit card statements from six years agoThirdly, I already tried times to speak with a supervisor at XchangeThe first representative, a male, transferred me to a dead line when I requested a collections supervisorThe second representative, a female answered the phone, and when I requested a collections supervisor she said, "No, we are not doing this now". and hung up on meMy subsequent calls were ignored and went to voicemailI refuse to continue to reach out to this shady company for a phantom debtThis is an embarrassment of customer service for the 21st centuryThis is the reason I left exchange in the first placeThey have awful customer service and are thoroughly unprofessional
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer explained that he was advised by [redacted] tech that ONT is the tiny box and customer will be see  the finger size . Once tech completed the installation customer noticed that tech install ugly black box . Customer requested to replace but [redacted] tech was refused and advised customer to...

call company   Fiber order was completed on January * and customer confirmed  He contacted Xchange months later on February * to replace ONT   Dispute form was e-mailed to customer  Copy of February invoice with posted OOSC was e-mailed as well   Once we receive this notarized dispute form we will bring this to Verizons attention to move the ONT.

We can keep going back and forth.  We say the same thing, then he responds, while totally avoiding the question we have.  Where is his proof of payment?  Its a very simple question. All I can do now is apologize for the rep who was rude and hung up on him.  But, that still does not proove that he actually paid us.

Be advised,  Xchange Telecom never had any type of offer to sign up for DSL and get a free GPS system.  We also have no record of any payment of 50 dollars from 2010.  If the customer has a cancelled check or a receipt or a credit card statement as proof of payment we will accept...

that and review again.  Customer can call our collections supervisor directly to discuss the past due balance.  that number is ###-###-####

We received the complaint dated 7/**, on 7/**. I just called the customer and was advised that all issued have already been resolved. the phone now works and the customer was issued a refund of 112.39

We can keep going back and forth.  We say the same thing, then he responds, while totally avoiding the question we have.  Where is his proof of payment?  Its a very simple question.
 
All I can do now is apologize for the rep who was rude and hung up on him.  But, that still does not proove that he actually paid us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once again the business takes no responsibility for their thoroughly unprofessional conduct. They waited 5-6 years between invoices. When I called to have this issue resolved I was hung up on. No doubt their stellar record keeping will have record of that phone call. They are a shady business hiding behind their phones and computers. I will continue to mark this issue as not resolved until Xchange offers me a solution that addresses their horrific customer service. They cannot tell me to make a payment without explaining why I have not received an invoice in 5 years. They cannot tell me to make a payment when their representative hangs up on me. Or will they deny this also? 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]