Xcite Satellite, L.L.C.

Hello, I am looking to find WHY I am being charged $7.99 by "Xcite marketing"? I had Directv cable service through ATT, but it has been disconnected since January 12, 2019! Is this linked to Directv? Who do I call to STOP THESE CHARGES AND GET REFUNDED for three months of the charges, when I do not even have DIRECTTV and haven't had it for a long time now?

This is third time I have sent a review and am still waiting for a reply. If I couls give less than one star rating I would. VERY poor customer service.

I canceled my Direct TV subscription in January, but still am charged $7.99 each month by Xcite Management. I want this charge to stop and be reimbursed for the last three months charges. This is the second time I have contacted Xcite, so hope to get a response.

Have a protection plan which should cover direct tv equipment and repair. Directtv charge of $99.00 for service call which protection plan states is covered. I have had no response to Three request for reimbursement.

Was lied to by representative about receiving a $200 visa Gift Card but only gonna receive an $100 visa Gift Card and was told that my bill is going to be $35 a month for two years but there is a big rate increase to $75 a month after a year

Hello, I am looking to find what "Xcite marketing" is and WHY I am being charged? I had Directv cable service through ATT, but it has been disconnected for a long time! Is this linked to Directv? Who do I call to SYOP THESE CHARGES AND GET REFUNDED for the charges, when I do not even have cable and haven't had it for a long time now?

I'm being charged a monthly fee from xcite and thought it was for movie rentals but learned this was not the case. The rep who came to my door said he needed my cc to initiate the sale and set up the person to install. I was hesitant but soon received my agreement with my signature via email and all looked well. No where did I agree to this fee and now it has been almost a year and I'm realizing this charge is likely happening due to me giving sales rep my cc upon agreeing to switch from att to DIRECTV.

Review: We had an Xcite salesman come to our door selling their services. While we already had Dish Network, we signed up for DirectTV as we could save money. When our first bill arrived, we indeed save money but there was a separate charge other than the DirectTV Servce. The charge was $9.92 and the line item stated "XCITE MARKETING [redacted] UT". I immediately called that number as well as the salesman's listed on his business card: [redacted], Area Manager, [redacted], Badge # [redacted]. When he was at my house, he gave me his card and asked me to call him if we had any questions or issues. I was placed on hold for long lengths of time via the 800# everytime I called and finally, hung up the phone. I left voicemails for [redacted] as well but he has never returned my call. I started trying to contact them in September and repeatedly weekly. As of today, I have never heard back from [redacted]. Finally, my daughter tried call the 800# and someone finally answered. When she asked about the charge, the rep, Jake, said this charge was for a monthly guarantee fee. I never agreed to such a charge and never do with any of my products or services. Upon my call, the rep refunded the last charge of $9.92 on 12/16. I asked him to credit the previous months since I signed up and he said he did not have the authority. I asked to speak to his manager (5pm CST) and he said his boss, [redacted] (Operations Director), had left for the day and would return my call by 3pm CST the next day. I never received a phone call from [redacted] nor anyone else to address my concern. The $9.92 monthly fee was never shared with me nor did I sign up for the monthly service.Desired Settlement: I would like to be reimbursed for the prior months in which I was charged $9.92 per month since I signed up with [redacted].

Business

Response:

Hello,[redacted] and [redacted] signed up for our warranty through Xcite Satellite at the time of install. We have a copy of the Install Agreement showing so but in order to make our customer happy we have sent out a check to this customer for a full refund of the warranty charges ($[redacted]) they were charged to help satisfy our customer. Thank you[redacted]

Review: Did not disclose the conditions of the low price and then price was higher.

Did not disclose the conditions of low price and service contract. Desired Settlement: Going back to Dish.

Business

Response:

Initial Business Response /* (1000, 5, 2014/07/17) */

Contact Name and Title: [redacted], Sales Support Mngr.

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@xciteonline.com

Customers complaint is a bit vague. I am not sure what charges the customer is referring to. I did try to contact the customer by phone but did not receive an answer. Customer has purchased the Directv select package, that package is $46 the first year and $71 the second year. This is Directv's standard pricing so I am not sure where the confusion in his pricing is.

Initial Consumer Rebuttal /* (3000, 7, 2014/08/01) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The representative did tell me the price would be $46 but it was $49 and some change the first bill. But he failed to disclose the conditions that to get the price of $46. Evidently to get this price of $49 and some change you have to enroll in auto bill pay. Which I did not so my bill went to $60.33. If he had disclosed this fact and I had known this I would have stayed with Dish.

Final Business Response /* (4000, 9, 2014/08/12) */

I have reviewed the customer's complaint. Customer was quoted $46.00 for the first year of DIRECTV Services and $71.00 for the 2nd year.

The first month the customer was billed $46.00 + tax. This is why the customer's bill came closer to $49.00 the first month.

After receiving the first months bill the customer called DIRECTV and removed the auto bill pay feature, in doing so the customer's bill increased by $10.00 a month. The customer was informed of this increase but chose to remove the offer anyway.

By removing the auto pay feature the customer's bill increased to $56.00 + tax = $60.33. During the second month of service the customer also purchased a movie that DIRECTV wrote off to assist the customer as well.

In fact each month that the customer has been with DIRECTV, DIRECTV has issued some type of credit to her.

I have asked them to offer credit one last time in the amount of $10.00 a month for the next 12 months. They have agreed to do so.

This credit will bring the customer's bill back down to $46.00 a month for the next 12 months.

Absolutely no additional credits will be offered. After the next 12 months have elapsed the customer's bill will increase to the regular rate of $71.00.

At this time customer is beyond any cancellation period with DIRECTV. If customer chooses to cancel DIRECTV and go back to DISH network, customer will pay DIRECTV's full cancellation fees.

Final Consumer Response /* (4200, 11, 2014/08/14) */

(The consumer indicated he/she DID NOT accept the response from the business.)

Just to start with the xcite salesman told me that I WOULD not need a service agreement as the equipment was all new. Then imagine my surprise when xcite billed my card for a service agreement. This took awhile to get corrected. Now I agree that I have been given a credits from Directv. That was not my complaint. My complaint was that the xcite salesman NEVER told me or my wife about a auto bill credit of $10 required to get the $46 dollar price. Id we had know at the time we would have not proceeded with the Directv order. In fairness to DirectV they did send an e-mail with this in it but we never read it till after our bill had risen. Xcite is also right we are past the cancellation period according to DirectV. An xcite customer service rep on the phone had told me I had 90 days but Not according to Directv. To return to Dish now would cost me a $20 amonth up to 2 years cancellation fee. At this time that would be $420 currently as three months bills have passed. I am just biding time till the one year point of early cancellation. I am not mad about any of this at this time "Lesson Learned". Never do business with a out of state company that knocks on your door.

Review: The installers offered to return our Dish Network box during installation and then failed to do so. We got charged $316.44 for unreturned equipment.

On 5/23/13 a sales rep named [redacted] came to our door and talked us into purchasing DirecTV to replace our Dish Network. On 5/24/13, two installers arrived at our house to install our equipment. Because my wife and I could not be there, my wife's mother, father, and brother were at our house during the install. Before the technicians left, they offered to return our Dish Network equipment for us because the sales rep, [redacted], and the installers both said they deal with both Dish Network and DirecTV. My mother in law called me to ask if I wanted them to do that. I thought it was a nice act on their part and took them up on the offer to return the equipment for us. On 7/5/13, I had a charge for $316.44 posted to my Dish Network account for the unreturned equipment. My wife called [redacted] to explain the situation. After nurmerous times of trying to reach [redacted], he finally called back and told her they would take care of it. After not hearing back from him, my wife called the Xcite number on our agreement form. She spoke with a woman named [redacted] who said we would need to talk to [redacted] but [redacted] was on an airplane and would call us when he landed. He was supposed to call on 7/22/13. On the evening of 7/22/13, I received a call from [redacted] who after talking to him for 15 minutes about our situation told me there was nothing the company was going to do and that we could call Dish Network to see if we could get some of the charges refunded to us. After telling him that this was on their company and not Dish Network and that they were the ones responsible for this charge, he told me that I had no proof that their installers took the equipment and that it was my word against their installer's word. I asked to speak with his manager who was not in, so he gave me her number to call today. My wife called back on 7/22/13 and also got [redacted] on the phone. She asked for our installers' names, which he gave us one of their names and said there was only one installer that did our house, even though their were two. The name he gave us was [redacted] However, conveniently, he no longer works for their company. [redacted] made it sound suspicious like he was fired but would not give us that information. Less than a month after our install, [redacted] "left the company" according to his manager [redacted] who I talked to on 7/23/13, who gave me the same answer. We have no proof they took it and basically made it sound like we are lying. My credit card was charged on 7/18/13 by Dish Network for $316.44. I would have never signed the agreement to switch if I would have known this would have happened because I'm ending up paying more with these charges than I saved by switching. I have an average credit score of over 750. I don't just not pay my bills or not return my equipment. I have the Dish equipment boxes still here at my house. If I got this bill and had the equipment, I would have returned it almost two months ago. I do not appreciate being told that I am lying, having a company tell me there is nothing they can do when they are at fault, or telling me that it is "my word against their technicians" when their technician is "no longer employed with the company".Desired Settlement: I would like for Xcite to reimburse me in the amount of $316.44, the amount of the unreturned equipment that their installers offered to return to Dish Network for me, but never did.

Review: Company charged my credit card for installation and never showed up.

I called the company to order satellite internet service in mid October and spoke to someone named [redacted] (?). I made an appointment for installation and gave my credit card number. My credit card was charged for $49.99 on 10/23/14. I was never told my card would be charged. Three separate times an appointment was made to have the internet installed and each time, no one came for the appointment. The company never called and I had to call each time to reschedule. After the third no-show, I called to cancel my order on 11/5/14. I was told my card should not have been charged and that it was being refunded at the moment. The money was never refunded. I called again on 11/13/14 and was again told my money would be charged back to my card. It has not yet been refunded.Desired Settlement: $49.99 refund of charges

Business

Response:

Contact Name and Title: [redacted] Director of Operations

Contact Phone: [redacted]

Contact Email: [redacted]@xciteonline.com

We are issuing a refund check of 49.99 to the customer. It will be in the mail by 12/17/14 and will be sent to the address provided to the customer.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

Have not received the check.

Business

Response:

The check has been mailed out and should be received this week. I see that this response was sent out on 12/23. Please let us know if the check has still not been received.

Consumer

Response:

(The consumer indicated he/she ACCEPTED the response from the business.)

I have received the check, thank you.

Review: Customer service continually lies to us about coming to our house for service and are unable to resolve our issues with our Direct TV service.

My wife and I signed a 2 year contract with Xcite Satellite for Direct TV services. We received all the equipment, dish receivers etc., from them. I specifically ask the representative before we signed the contract about problems when bad weather appeared. He said that with this equipment that bad weather had little effect on the service and wouldn't affect the dish service except maybe when severe weather hit. The problems started when it started raining. It didn't matter if it was a little rain or a lot of rain the satellite went out and we couldn't watch TV until it stopped raining. I have called Xcite customer service 15 or more times before they came out and changed dishes. The person I talked with said they would upgrade our receiver and dish. I asked the technician if this was a better dish so our service wouldn't be interrupted. He said he didn't know and didn't know anything about an upgrade. During this period the constantly lied about coming to our house and checking our dish and service. My wife and I are retired and one of us is home 99% of the time. Plus we have a dog that barks when someone comes to or around our house. So they lied about the times and dates they said that they had come to check and adjust the dish. They haven't returned our call at all sometimes and I've had to call them in order to talk with someone. They are vague about our issues on how they are going to fix them and sometime promise things that they don't deliver.

I called them 09-10-13 again about the dish going out due to rain at 7:50pm. It was raining hard but not severe. The operator said she would call the technician and have him call us. She called back and left a voice message saying the tech had done all he could to fix and adjust our dish so that there was nothing else they could do for us. Now we are stuck with the dish and when watching a program and it rains we miss most of it due to the rain and Xcite doesn't seem to care about our problems anymore. The operator wanted me to call Direct TV and see if they could fix the problem. I did that just after having started our service and was charged $74.00 for a service call. I was told by the salesperson not to call them because they charge a large amount of money for the call. He said to always call their customer service and they would take care of all out problems.Desired Settlement: I would like to either receive an upgraded dish and receiver or just have them cancel the contract and come and get all their equipment. I tired of dealing with them and the company.

Business

Response:

Initial Business Response /* (1000, 13, 2013/11/18) */

[redacted] as we discussed this account has already been handled. The last notes that I have on Mr. [redacted] account were made on September 18, 2013. The notes indicate that we sent a technician out to Mr. [redacted] home and replaced all of Mr. [redacted] Directv equipment. As verification the technician took pictures of the signal strentgh that Mr. [redacted] was receiving with his new equipment and when the technician left all equipment was in working order. Mr. [redacted] was told that due to extreme weather, as in any case with Sateliitle TV, he may again lose reception but he should not have any other problems with his reception. Since the installation of the new equipment we have not heard from Mr. [redacted] and assume that everthing is now in working order. Please consider this account closed. Thanks You [redacted], Customer Service Manager.

Initial Consumer Rebuttal /* (3000, 15, 2013/11/19) */

(The consumer indicated he/she DID NOT accept the response from the business.)

All they did was replace the receiver on the dish. They didn't replace all of our equipment with new. So far the system is working good. No problem's but we haven't had any bad rain storms yet. Don't know how the snow will effect it. I definitely will not renew our subscription after our 2 year contract is up.

Review: SALESMAN MADE A PROMISE TO CANCEL MY DISH NETWORK CONTRACT WHEN HE COULD NOT.

[redacted] CAME TO MY HOUSE TO SELL SATELLITE TV SERVICE. HE STATED HE COULD SAVE ON MY SERVICE BY SWITCHING FROM DISH NETWORK TO DIRECT TV. I AGGREED AND SIGNED UP. I REQUESTED AT LEAST 3 TIMES THAT [redacted] WOULD CANCEL MY DISH NETWORK CONTRACT FOR ME AND HE SAID HE WOULD. I HAVE SINCE LEARNED THAT HE CANNOT CANCEL A CONTRACT FOR A CUSTOMER. I SUSPECT THAT HE DID NOT TELL ME TO CANCEL THE CONTRACT BECAUSE DISH NETWORK WOULD HAVE OFFERED A BETTER DEAL AND I WOULD HAVE CANCELLED THE DIRECT TV CONTRACT. I HAVE TRIED TO CONTACT [redacted] SEVERAL TIMES BUT HE DOES NOT ANSWER OR RESPOND TO VOICE MAIL.Desired Settlement: I WOULD REALLY LIKE TO CANCEL MY DIRECT TV CONTRACT BUT THEY WILL CHARGE ME $420 TO DO IT. XCITE SHOULD PAY THE COST TO CANCEL MY DIRECT TV CONTRACT BECAUSE THE SALESMAN LIED TO ME.

Business

Response:

Initial Business Response /* (1000, 6, 2014/06/25) */

Contact Name and Title: [redacted], Sales Support Mngr.

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@xciteonline.com

We are sorry to hear that Mr. [redacted] has concerns with our company. We never tell our customers that we will be responsible for cancelling their contracts with outside companies as we have no legal right to do so. This process is left completely up to our customers.

Our sales reps inform their customers to call DISH or any other outside television provider once their installation has been completed. This allows our customer's to have television service all the way through the installation process.

As Mr. [redacted] did sign a contract with Directv upon the installation of his Directv equipment, he will be charged an early cancellation fee if he terminates his contract. Directv will not let him out of contract unless he pays this fee.

Mr. [redacted] was given a discount rate that brought him into contract with a much greater savings than DISH was offering him. I am sorry that Mr. [redacted] has neglected to see this benefit and the value in Directv. I sincerely hope that as he enjoys the television and bonus programs that he is receiving along with the discounted rates, he will begin to see the value in his Directv services.

Initial Consumer Rebuttal /* (3000, 8, 2014/06/27) */

(The consumer indicated he/she DID NOT accept the response from the business.)

[redacted] states that they never tell their customers that they will be responsible for cancelling their contracts. I was told 3 times that the sales person ([redacted]) would cancel my contract. I had assumed that he did cancel my contract as he accessed my account and found out what I was paying and stated that Dish network would not match or provide a less expensive contract than Directv.

During a conversation with [redacted] on 6/20/2014 he told me that he was in training and I can accept that but he told me that the other person with him during the sales presentation was a supervisor, this supervisor did not attempt to correct [redacted] during the sales presentation and did not advise me that I would need to cancel my contract. This leads me to believe that this is a normal sales presentation.

Review: The installer who came to my home asking for cash money the first day he showed up about mounting a metal pole in ground to put the dish on $50.00, then he talked about he can't installed my equipment If he don't get paid. I didn't have the money so he left. He came back the next week with all the wrong equipment, he didn't install the equipment but he installed the wiring, which he did all wrong, running it in my home visible, and through one of my bedrooms window to my room, the wiring lay in my hallway, we stepping all over it. He said he couldn't run it outside unless we pay him $49.99 per room. Since he didn't have the right equipment that day he left and came back in three day later with the right equipment, I decided to give him $49.99 to do the wiring for my my mom bedroom, not knowing I wasn't suppose to but he showed me a paper saying I suppose to, Then he told us we need a RCA receiver the older model television we had in our home, he told to go buy one from the store or buy one from him for $14.00, not know it came with my equipment for free, such as the wiring and drilling. I was told my whole equipment and installin was free of charge, I wouldn't have to pay anything out of pocket.Desired Settlement: To pay me my money back that I gave installer, who scam me out of my money.

Business

Response:

To whom it may concern,I am waiting to hear exactly what happened during the install. This customer from what I understand was told these issues were custom labor which is not part of the "Free" labor install. I will update you within the next couple of days as to the outcome.Thank you,[redacted]

Consumer

Response:

Because the business didn't state how they were going to solve the issue.

Business

Response:

To whom it may concern,

Review: I signed contract with sales rep for a promotional $65.00 per month for 12 months, I am being billed 72.99 per month.

On 7/8/13 [redacted] a sales representative for Xcite Marketing wrote out sales invoice for Direct TV for [redacted], account number XXXXXXXXX for the purchase of Direct TV. This sales invoice states Choice Ultimate programming for a cost of $65.00 per month for the first twelve months of viewing, then $85.00 per month for the next 24 months. This promotion also included all labor and equipment to be installed at no charge. These prices I was told would be reflected on my Direct TV billing statement after promotional credits were applied that Xcite was offering as a marketing tool for Direct TV.

My payment method is Auto Bill Pay thru my Visa card, so the charges are automatically taken each month at $72.99 per month instead of the $65.00 as stated in purchase invoice. Direct TV says all credits are applied. When I received my initial Direct TV conformation online on 7/8/13 at 10:49 pm., before the install and activation of 7/11/13 I was billed incorrectly for $72.99 instead of the $65.00 per month as stated in the purchase invoice. I contacted [redacted] the next day and he said the credits would catch up probably in the next months billing but to let him if not. Upon receiving the next months billing on 8/12/13

I was incorrectly billed for $72.99 again instead of the $65.00 per month as written in the Marketing invoice. I have left voice mails daily since 8/12/13 on [redacted] cell phone XXX-XXX-XXXX with no reply. I have also contacted Xcite Marketing at XXX-XXX-XXXX and spoke to [redacted] who said she would leave a message for [redacted] to contact me as she could not help me with a billing error only equipment problems. She stated that billing is an issue with Direct TV after sales is completed. I stated that Direct TV told me it applies what the salesperson enters in the initial purchase agreement.

I was a satisfied Dish customer for 15 years and terminated my account with them after Direct TV purchase. I cannot cancel for 24 months without being subject to a prorated fee of up to $480.00 per Direct TV. This current price of paying $7.99 over the stated purchase of $65.00 for 12 months and $85.00 for months 13 thru 36 will cost me an additional $287.64 over the original purchase price agreement I signed.Desired Settlement: Honor the original purchase price offered in the Xcite marketing Invoice that [redacted] wrote on 7/8/13.

Business

Response:

Initial Business Response /* (1000, 7, 2013/09/11) */

Contact Name and Title: [redacted], Customer Service Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@xcitesatellite.com

To whom it may concern,

I contacted Mr. [redacted] regarding his Revdex.com complaint. Xcite Satellite has agreed to credit him in the amount of [redacted] for the misquoted pricing. As we are unable to change the pricing that Directv bills out each month we have agreed to apply a [redacted] discount to Mr. Pulvers bill for the period of 10 consecutive months. We will also be sending him a check in the amount of [redacted] This will cover the first year discrepancy in the amount of [redacted] and the 2nd year discrepancy in the amount of [redacted] Mr. [redacted] is aware of the credits that are being issued to him and also the way in which his credits will be received.

We believe that all concerns with Mr. [redacted]'s account have been satisfactorily completed and ask that this complaint be closed.

Sincerely,

Customer Service Manager

Initial Consumer Rebuttal /* (3000, 14, 2013/10/22) */

My contract was for a period of 36 months. Xcite has refunded me the amount of [redacted] but has not honored there agreement of applying a credit for a period of Ten months. First month should been posted on 10/12/13. I spoke with [redacted] of DIRECTV Office of the President, he stated that Xcite Satellite, an Authorized DIRECTV retailer, has inaccurate programming descriptions and does not include an itemization of his estimated monthly pricing. It does show however that my credits are based on a 36 month credit basis, which I was told by [redacted] a sales representative for Xcite Satellite, that my pricing was for a period of 36 months

Final Business Response /* (4000, 16, 2013/11/04) */

I have discussed this credit multiple times with Mr. [redacted]. We are not issuing credit for a 3rd year as he is only in a 2 year contract. Additionally the credit he is referring to over a 10 month period is going to show up as a [redacted] friends and family discount. This was the only way we could effectively offer a credit to him without changing the dollar amount he is charged for services each month. Directv does not allow any monetary changes in their program pricing. Mr. [redacted] will see a credit for 10 consecutive months in the amunt of [redacted] He was also told this could take up to 2 months before he would see the credit on his Directv statements. Additionally, Mr. [redacted] has cashed a refund check that was sent to him as a settlement on this account. We will not be issuing any more credits or refunds other than those that have previously been offered. Please feel free to contact me with any further questions or concerns. Sincerely [redacted], Customer Service Manager.

Final Consumer Response /* (4200, 18, 2013/11/07) */

(The consumer indicated he/she DID NOT accept the response from the business.)

In speaking with [redacted] from DIRECTV Office of the President on September 25, 2013, he stated that Xcite Satellite, an authorized DIRECTV retailer, has inaccurate programming descriptions and does not include an itemization of my monthly pricing. He said he would forward to his retailer support group to discuss this matter for the third year guaranty with their retailer to resolve this matter amicably. Although he could not predict the outcome of this matter he has given me his direct contact information to discuss this matter further if needed. His statement reflects that ultimately the credits come from Xcite as to whether they want to honor the third year for [redacted] per month as their salesman [redacted] wrote on the purchase order on 7/8/13. I have only spoken with [redacted] on the phone twice, not multiple times. Once to tell me what they wanted to offer me and second to tell me they couldn't do the third year because I'm only on a two year contract with DIRECTV. I stated I won't switch just because my two years is up especially when I could be happy with what I was offered to switch from DISH Network after being with them for 15 years. If they continue the [redacted] per month for the months 25 thru 36 I would accept. If I choose to drop after month 24 there would be no more billing and the credit would stop. They would be out nothing.

Now that I get my monthly statements one can see how the pricing structure and credits are applied.

My service as proposed to me was $65.00 plus tax after credits per month for months 1-12 for the choice ultimate package for a cost of $824.16 vs. the $925.44 being billed with the additional cost to me of $101.28. The months 13-36 was proposed to me at $85.00 plus tax after credits per month for the same package for a cost of $89.81 or $1,077.83 per year. The amounts shown on my statements from DIRECTV shows that my cost after credits will be $202.76 more for months 13-24 and $329.56 more for months 25-36. My total cost is $633.60 more than what was proposed to me by the retailers salesman. They feel that by offering me a check of [redacted] and ten months of [redacted] credits is fair. In the state of [redacted] we have 3 days to void a contract. When I received my order confirmation via Email the next day on the 9th of July, 2013, I immediately called the salesman [redacted] on his cell phone and reassured that the proper credits would be entered and my billing would be $65.00 per month and $85.00 per month for the second and third year. If they failed to be that, I was to contact him, but he fails to answer or return my calls.

The pricing sheet he used is available www.directtv.com/DTVAPP/new_customer/base_packages.jsp dated 7/8/2013. States in lower paragraph FIRST TIME EVER Lock in three savings. No redemption required.

I shall be in touch with Mr. [redacted]

Signed for dish network tv threw xcite on 7/10/12 was installed on 7/12/12 for One hopper & three joeys had for two hours didnt work
We were told we could watch 4 channels on four differnt tvs when installer was here he told us we had to piggy back two tvs to same channel called sales person he said he would sell us another hopper so we could do what he said the system would dothe first time called installer because two hours after he left all tvs would change with any remote to same channel He told us to call there customer service so we called they couldnt answer any thing that we asked they told us to call dish network customer service , sales person told us we had 72 hours to cancell so we said we wanted to cancel the service cause we had only had service for 17 hours dish told us it would be 420.00 dollars to cancell plus we have to pay to ship it back when installer installed unit he cut the cables from my direct tv service to use thier cables so it will cost me to get them hooked back up because we didnt cancel them till we knew this system worked the way they said it would so all and all we were very dissatisfied with the service we got from dishes agent an also dishnetwork for not training and or standing behind there agent that was representing the business