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Xciting Prices Reviews (1)

Review: Xciting prices has committed a number of unlawful acts in my opinion. The first is false advertising. They advertise selling 8 books, however, initially they failed to send any books. Then,they only sent 6 books. Upon further communication with the company, they agreed to a questionable refund. By that I mean, they will give a refund; however, they have not stated that it would be a full refund. Considering that two books are missing, I have no idea if they will give a full refund; or if they intend to take a restocking fee. They have refused to answer those questions. In addition, they refuse to send USPS to pick up the books at my home. Since I am disabled, I cannot carry those heavy books to the Post Office. I have requested the company arrange to have USPS come to my home; or just send the two missing books. They have repeated refused. There is no reason for a company to refuse to send the missing books or to at least send USPS to my home with a pre-paid return postage. The American with Disabilities Act states that a business must assist a disabled person as long as it is not overly burdensome to the business. Sending the two missing books or pre-pay the postage and contacting USPS to pick up the books is certainly not overly burdensome to the business since it was their error. However, for the business to expect a disabled person to carry heavy books to the post office is an undue and unnecessary burden to me. I spent over $200 dollars with this company in good faith. For their refusal to cooperate in a manner that is not burdensome to a disabled person is unlawful. Put that together with the fact that they billed my credit card when they never shipped the books is another unlawful act. And, to finally ship with two books missing and then refusing to cooperate with either how the books are returned, or just send the missing books, is tantamount to fraud. It appears that the company is trying to keep the money by making returns too difficult. I just want the two missing books.Desired Settlement: I prefer to have the company send the two missing books; but if they refuse then the company must arrange to have USPS pick up the books at my home with pre-paid postage and I need confirmation that they will refund my entire cost of purchase.

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Description: Books - New

Address: 2500 knights road 50-02, Bensalem, Pennsylvania, United States, 19020

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