XL Sports World LLC.

Response:Mr [redacted] contacted Facility Managers [redacted] and [redacted] via email on July 9th stating that he needed to talk about “bogus charges to my checking account.” He stated that he canceled his account he had with [redacted] , that at that time was owned by [redacted] (***) [redacted] looked up his membership and it did indeed state that he cancelled in and no charges were shown on XL’s end in the systemIt showed that the membership he took out in (membership # [redacted] ) with [redacted] was indeed cancelled by a staff person by the initials of J.Dwho was the manager of [redacted] at the timeIt’s important to note: XL purchased the building in summer of and kept the gym sub-leased with the previous owner until July, 2012, when XL decided to run the gym themselvesThis was well after Mr [redacted] ’s cancelled his account [redacted] explained to Mr [redacted] that on our end we didn’t see any charges and that the account was cancelledShe told him the only thing I could do was wait until Monday (this was a Saturday) to talk with ASF International, the company that handles our membership systemI did contact ASF on Monday and they reported that Mr [redacted] had a second membership (# [redacted] ) still active for his son **Mr [redacted] claimed that he cancelled both at the same time, but did not mention memberships at the time he contacted usThere was no proof of cancellation in the files other than a letter from an EN., a staff person of [redacted] stating “A recent audit of our membership records indicate that upon the termination of your contract (# [redacted] ) with [redacted] you had a past due balance of $with the [redacted] ***, [redacted] .” This was the only proof XL could find of cancellation in the [redacted] filesNothing to show the other account was canceledSo for the past SIX YEARS, Mr [redacted] was paying on that second membership he took out with ***He was paying $9.95/mo and $one-time per year for the annual renewalHe did not notice these charges in that amount of timeAgain, to be clear, XL was not even in existence during any of this, since we took over in July [redacted] canceled the account right away when this was discovered so he wouldn’t be charged any more, but XL had no involvement in any of thisMr [redacted] did not notice these charges coming out of his account for SIX years and we would have no way of knowing his situation until he brought it to our attentionMr [redacted] kept saying he was working with a lawyerIt was explained to Mr [redacted] in a response to his [redacted] review, that the owner of XL has been waiting to be contacted by this lawyer to come to some kind of agreementStill no contact from lawyerWe have proof of the two separate membershipsWe also have the letter from the [redacted] staff that we found in the filesWe can provide all email contact with Mr [redacted] to show we have been trying to explain that XL was not involved, and not sure how XL should be held accountable for this when it all happened well before XL became involved with purchasing the gymHis approach from the beginning sentences of his first email were accusatory and aggressiveHe wrote a nasty review on XL’s [redacted] page, in which we responded that we will gladly discuss with is lawyerLawyer never contacted usLooking in the system, it appears (and we can only assume what [redacted] did by digging in files and old notes in the system) that Mr [redacted] signed himself up for a gym membership by paying in full on 10/28/for seven monthsThe second, separate, membership was signed by Mr [redacted] who provided his EFT information and gave permission for automatic withdrawl, on 6/3/for his son, **’s, membershipNot sure if Mr [redacted] knew that the staff person of [redacted] was setting up a separate account for his son or notIt may be that Mr [redacted] thought he was adding his son to his account, but that is not what [redacted] staff did(NOT XL)I would have to assume that when Mr [redacted] canceled his account, he thought he was cancelling for both he and his son, yet he only cancelled his one account, maybe unaware that his son’s was set up completely separate from hisIn summary, Mr [redacted] purchased a membership from [redacted] in A few months later, he got a second membership from [redacted] for his son set up as automatic withdrawalIn 2011, he canceled his membership with ***The second membership was never canceled by [redacted] and now SIX YEARS LATER, he is blaming XL Sports World for continuing to draft on an account that was never properly cancelled by previous ownerXL was willing to speak with his lawyer and cooperateLawyer never contacted owner of XLXL had no reason to know that Mr [redacted] “cancelled” or thought he was cancelling this second account prior to the purchase of the building and take-over of the gym in Mr [redacted] brought up another past gym member and their situationWhen [redacted] researched that particular member, there is proof that it all happened well before XL purchased the gymHe is blaming and negatively blasting XL to many people and social media for something that happened before XL existedDespite Mr [redacted] ’s claims, there are no other customers past or present that have this complaint with XLAlthough we cannot say for certain what happened with the previous company we know they were not overly prone to major errors, it seems very clear that Mr [redacted] cancelled one account and either forgot to cancel the second or did not plan to and then six years later he has thrown a temper tantrum**Note: on Mr [redacted] s complaint, he states that the “sales person” was [redacted] , who didn’t start working at the facility until XL Sports World took over the gym in 2012, well after all of thisHe also states that his purchase price for the membership was $19.95, but it was indeed $9.95/mo

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. I am sorry but I cannot accept this response or lack of action. The main reason is,, when I signed both my son and I up for the [redacted] membership we signed up to work out together. We paid the first months membership in full (by check) and was paying a monthly charge of a family plan out of the said checking account. The deal that was advertised was the first person paid $19.99 per month and the second family member paid $9.99 a month. Yes I agreed to pay these memberships out of my checking account noted in [redacted]'s emails. In 2011 my son ** broke his collarbone and could not attend the gym for 3 months. I called and asked the business to cancel my accounts. I was told the policy was .I needed to come in and fill out a cancelation form, which again [redacted] has a copy of. I was assured my accounts were canceled. Think about this question., Why would I take the time out of my work day to go in and sign a cancelation form without the understanding both accounts were closed. Especially when the main reason for calling is my son's injury in the first place. WHY WOULD I LEAVE HIS ACTIVE???? I'm applauded at the accusation I didn't check my checking account earlier. What kind of response is that from a business. To top it all off after my first complaint to [redacted], and her boss,,, and going back and forth with a few emails I was told my membership account was closed. They normally do not do that on the phone,,, but she said she was able to take care of it. Imagine that!!!   I was also told I wasn't allowed back into the building anymore, nor was my family. Three days after she stated she canceled my account (over the phone) , I was charged once again,,, yes the first part of July. So am I canceled or not is the main question now. I'm anxiously waiting for August 3rd to see if of course they pull a illegal withdrawal again.   I'm sorry but if you take over a business and all the memberships you should be held accountable for such and not try to place blame elsewhere. A good business would have followed up with their members, especially the members that haven't step foot in the building since 2011 and still paying. The same member that DID TAKE THE TIME TO CANCEL THE ATHORIZATION OF MEMBERSHIP BECAUSE OF A CHILD's INJURY. I still look forward to a refund of $697.25 As for my lawyer, he instructed me to travel down two avenues before spending more of my money, 1) Try to talk to the business and see if they would make it right for me, and 2) to contact the New England Revdex.com.  I am not going to let this go. [redacted]
Regards,
[redacted]

Response:Mr. [redacted] contacted Facility Managers [redacted] and [redacted] via email on July 9th stating that he needed to talk about “bogus charges to my checking account.” He stated that he canceled his account he had with [redacted], that at that time was owned by [redacted] ([redacted])....

[redacted] looked up his membership and it did indeed state that he cancelled in 2011 and no charges were shown on XL’s end in the system. It showed that the membership he took out in 2009 (membership #[redacted]) with [redacted] was indeed cancelled by a staff person by the initials of J.D. who was the manager of [redacted] at the time. It’s important to note: XL purchased the building in summer of 2011 and kept the gym sub-leased with the previous owner until July, 2012, when XL decided to run the gym themselves. This was well after Mr. [redacted]’s cancelled his account. [redacted] explained to Mr. [redacted] that on our end we didn’t see any charges and that the account was cancelled. She told him the only thing I could do was wait until Monday (this was a Saturday) to talk with ASF International, the company that handles our membership system. I did contact ASF on Monday and they reported that Mr. [redacted] had a second membership (# [redacted]) still active for his son **. Mr. [redacted] claimed that he cancelled both at the same time, but did not mention 2 memberships at the time he contacted us. There was no proof of cancellation in the files other than a letter from an E. N., a staff person of [redacted] stating “A recent audit of our membership records indicate that upon the termination of your contract (# [redacted]) with [redacted] you had a past due balance of $58.80 with the [redacted], [redacted].” This was the only proof XL could find of cancellation in the [redacted] files. Nothing to show the other account was canceled. So for the past SIX YEARS, Mr. [redacted] was paying on that second membership he took out with [redacted]. He was paying $9.95/mo and $19.95 one-time per year for the annual renewal. He did not notice these charges in that amount of time. Again, to be clear, XL was not even in existence during any of this, since we took over in July 2012. [redacted] canceled the account right away when this was discovered so he wouldn’t be charged any more, but XL had no involvement in any of this. Mr. [redacted] did not notice these charges coming out of his account for SIX years and we would have no way of knowing his situation until he brought it to our attention. Mr. [redacted] kept saying he was working with a lawyer. It was explained to Mr. [redacted] in a response to his ** review, that the owner of XL has been waiting to be contacted by this lawyer to come to some kind of agreement. Still no contact from lawyer. We have proof of the two separate memberships. We also have the letter from the [redacted] staff that we found in the files. We can provide all email contact with Mr. [redacted] to show we have been trying to explain that XL was not involved, and not sure how XL should be held accountable for this when it all happened well before XL became involved with purchasing the gym. His approach from the beginning sentences of his first email were accusatory and aggressive. He wrote a nasty review on XL’s ** page, in which we responded that we will gladly discuss with is lawyer. Lawyer never contacted us. Looking in the system, it appears (and we can only assume what [redacted] did by digging in files and old notes in the system) that Mr. [redacted] signed himself up for a gym membership by paying in full on 10/28/09 for seven months. The second, separate, membership was signed by Mr. [redacted] who provided his EFT information and gave permission for automatic withdrawl, on 6/3/09 for his son, **’s, membership. Not sure if Mr. [redacted] knew that the staff person of [redacted] was setting up a separate account for his son or not. It may be that Mr. [redacted] thought he was adding his son to his account, but that is not what [redacted] staff did. (NOT XL). I would have to assume that when Mr. [redacted] canceled his account, he thought he was cancelling for both he and his son, yet he only cancelled his one account, maybe unaware that his son’s was set up completely separate from his. In summary, Mr. [redacted] purchased a membership from [redacted] in 2009. A few months later, he got a second membership from [redacted] for his son set up as automatic withdrawal. In 2011, he canceled his membership with [redacted]. The second membership was never canceled by [redacted] and now SIX YEARS LATER, he is blaming XL Sports World for continuing to draft on an account that was never properly cancelled by previous owner. XL was willing to speak with his lawyer and cooperate. Lawyer never contacted owner of XL. XL had no reason to know that Mr. [redacted] “cancelled” or thought he was cancelling this second account prior to the purchase of the building and take-over of the gym in 2012. Mr. [redacted] brought up another past gym member and their situation. When [redacted] researched that particular member, there is proof that it all happened well before XL purchased the gym. He is blaming and negatively blasting XL to many people and social media for something that happened before XL existed. Despite Mr [redacted]’s claims, there are no other customers past or present that have this complaint with XL. Although we cannot say for certain what happened with the previous company we know they were not overly prone to major errors, it seems very clear that Mr [redacted] cancelled one account and either forgot to cancel the second or did not plan to and then six years later he has thrown a temper tantrum. **Note: on Mr. [redacted]s complaint, he states that the “sales person” was [redacted], who didn’t start working at the facility until XL Sports World took over the gym in 2012, well after all of this. He also states that his purchase price for the membership was $19.95, but it was indeed $9.95/mo.