XL Towing & Storage, INC

Whereas we believe we know which vehicle this is, we are a very high-volume business and hereby requesting further information so that we may ensure that we are accurate in our efforts to resolve this matter.XL Towing would like to obtain the following information. Upon receipt, we...

will take all steps necessary to resolve any and all issues:--Invoice Number (located at the upper right portion of invoice)--VIN to vehicle in question--Close-up, clear photos of damages in question Thank you,[redacted]

We are aware that the vehicle was towed the day before from a local gas station by a different company. As there was not one drop of oil on our lifting apparatus, it would be impossible to have put a hole in your oil pan. We suggest you contact the previous towing company that wheel lifted your...

vehicle from the gas station the day before, and inquire whether their wheel lift has a trailer ball attached to it, as that is the approximate size and shape of the puncture to your oil pan. Re: "CURSING: We record ALL telephone correspondence. "3-4 hours" is a real stretch. Upon review, it was determined that the only curse words used were on your end, making reference to a "F-ing B[redacted]ch" before hanging up. Whereas no one is perfect and we all make our fair share of boo boos...this was an event where accusations are false, and misdirected.